priceline.com Incorporated Complaint

Hotel fee not fully disclosed; customer service doesn't care - Hotels

blackhawksq's Picture Reviewed by blackhawksq
Please Improve 		0  

So the title pretty much says it all. I'm looking for a hotel in Austin and agree to $50 a night. Where they put me in the hilton by the airport. I find out parking for the hotel is $20 a day! So now I'm not paying $50 but I'm paying $70. They don't tell you about this hidden fee and they don't offer a way for you to reject it once you've agreed to pay the $50 you get put pretty much where ever they want you. That extra $20 a day for parking adds up quickly so it's simply unacceptable.

I called their #800 and spoke with 4 very rude customer "service" reps all of which told me "you agreed to pay all hotels hidden fees" and hung up on me. not once but 4 times. They refused to transfer me to a manager and hung up on me! Luckily in these situations I make sure I get their Name and employee ID first... which are:
Edward 5260080
Jade 5260134
Ivey 41391
Tyler 526021

Now this behavior is not what I consider service so I google for pricelines CEO and found this information:

Priceline.com Inc.
800 Connecticut Avenue
Norwalk, CT 06854
Phone: (203) 299-8000
SEND FAXES HERE: (203) 595-0160
Employees (last reported count): 355
Jeffery H. Boyd President and Chief Operating Officer
(203) 299-8000, 1, 269353#
Robert Mylod Chief Financial Officer
(203) 299-8000, 1, 69563#
Brett Keller Chief Marketing Officer
(203) 299-8000, 1, 535537#
Ronald V. Rose Chief Information Officer
(203) 299-8000, 1, 7673766#
Trey Urbahn President, Airlines
(203) 299-8000, 1, 872246#
Christopher L. Soder President, Hotels
(203) 299-8000, 1, 76337#
Jeanne D. Wisniewski Executive Vice President, Human Resources
(203) 299-8000, 1, 9476439#
Lisa Gillingham Senior Vice President, Customer Service and Operations
(203) 299-8000, 1, 4455464426#
Mitch Truwit Executive Vice President, Operations and Product Development
(203) 299-8000, 1, 8789488#
Thomas P. D'Angelo Senior Vice President, Finance and Controller
(203) 299-8000, 1, 3264356#
Lisa Singer Barnes Customer Service Manager
(203) 299-8000, 0
Brian Ek Media Relations
(203) 299-8167

EMAIL:
jeff.boyd@priceline.com, bob.mylod@priceline.com, brett.keller@priceline.com, ron.rose@priceline.com, trey.urbahn@priceline.com, lisa.barnes@priceline.com, lisag@priceline.com, tom.dangelo@priceline.com, lisasinger@priceline.com, brian.ek@priceline.com, chris.soder@priceline.com, brian.ek@priceline.com

WEB:

http://biz.yahoo.com/p/p/pcln.html
http://www.corporate-ir.net/ireye/i...cln&script=2200
http://messages.yahoo.com/?action=q&board=PCLN
http://www.zdnet.com/zdnn/stories/n...2631034,00.html


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