General Electric Complaint

Hot Water Warranty - GE Profile Smart Water Self Cleaning

rubyhogue's Picture Reviewed by rubyhogue
Complaint 		 0

May 2001 I purchased a 9 yr-40 gal gas tall GEPSW. On December 30 I noticed a small pool of water coming from the bottom of the tank. I called a plumber who informed me that the tank was bad and needed to be replaced. I called GE and had the REP discuss with the plumber the problem. After holding for an hour the REP came on line provided me the case #1784511 and was told to take back to Home Depot at no additional cost to me. Home Depot would simply replace the item as an even exchange. When I arrived at Home Depot they called GE, no mention of the case number, but a discussion pursued with the GE Rep and the Home Depot Rep that only a credit would be provided since the water heater model was no longer available but an upgraded 9 year warranty was available. The Home Depot Rep let me talk to the GE Rep, I explained to him my conversation with the GE Rep and asked him did he have any notation from the case number. The Rep must have had too many phone calls and he abruptly told me that he would only provide a credit and if I didn't like that he would not provide me a credit at all. I asked for a supervisor who also wanted to continue with the credit message. This was unacceptable to me because the Water Heater was defective and I was within the warranty agreement, regardless if I paid a lesser amount in 2001. It became apparent it was an effort to force me to purchase the upgraded model because the credit would only apply if I purchased the 9 year warranty Hot Water Heater. I chose to reinstall the Hot Water I was bringing back since it was only a small leak and research my companies and hot water tanks more thoroughly. I learned also NEVER purchase a hot water heater with more than 6 years as a warranty and to stay away from GE products (or any product under a different name), Home Depot, and Lowe's.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More General Electric Reviews and Complaints More General Electric reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


tomlndrfr says: (9 months ago)
 0
Bought 40gallon water heater at lowes, 4 yrs ago. Then wouldn`t heat water, called GE , said parts were uder warrenty but I was required to dissasemble to diagnose which was the bad part, after a couple of screws and bolts, they said it wasn`t a part problem call gas company..I called a local plumber who fixed the problem. I wish they would just admit they really don`t have a warrenty..




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 4x8 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More General Electric reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team