Ashley Furniture Complaint

Horrible...worst service experience I've ever had

catbryson's Picture Reviewed by catbryson
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I recently purchased a living room set from this place and regret ever stepping foot in their door. They were unprofessional from the moment I went there to look (I should have left then). They had me speaking to numerous people on their floor (all of which I had to explain the same things to over and over). After finally deciding, I placed an order. They said allow 6-8 weeks for delivery. It took 3 months and I still only have half of it. I tried to contact them repeatedly about the delay. It took 3 weeks for them to finally get me in contact with someone that knew anything about my furniture. To make matters worse this person lied about its arrival date twice. The excuse was "we're restructuring our scheduling department." When they finally had my living room set they called to say "miss your matress is in but the bed is not." What?! I ordered a living room set. The delivery guys finally brought the couch and were in such a hurry to get somewhere personal that day that they called me @ 7am on the weekend (after we had already established a lunchtime delivery 2 days before)to ask if they could deliver it right then because they had plans. Then, after waking me up early, they snagged the couch tearing the fabric in the back while shoving it through my door. I e-mailed the national Ashley site about my issue and they were no help because apparently the one I was unlucky enough to go to is privately owned. I still haven't recieved the rest of my set and it has been officially 4 months. Never NEVER buy from here. They adhere to their own unprofessional rules and only care about their own agendas. Plus the furniture seems a lot cheaper looking upon receipt than it does in their showroom (fabric comes out, scratches, etc.). Any concern is met as a joke and they have no respect for customers time. Plus you're lucky to get your furniture within the same year you purchase it. If they ever call again, I'm telling them to call back never...I'm restructuring my living room department.


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