NF Technology Services Complaint

Horrible service - iPod repair

kbkb's Picture Reviewed by kbkb
Complaint 		 -1

On 11/10/2008 I sent my son’s broken iPod to NF tech for repair. They received it on 11/12, on 11/19 I had not heard from them so I sent an email asking the status of my iPod. I received a return email with an estimate. The cost of the repair was too much so I purchased a reconditioned iPod from NF tech. I received it on 11/26. On 01/20/2009 the iPod stopped working. On 1/24 I emailed NF tech to inform them that the new iPod stopped working. I got no response. On 1/26 I emailed again. I was told that the 30 day warranty was up, but to send the iPod in and they will look at it. I mailed it in on 1/27. As of 2/4 I had not heard anything. I emailed and got no response, I emailed again on 2/6, 2/9 and 2/10, no responses. On 2/10, after I sent an angry email to NF tech I received a response: Nick Fala said that the iPod that I purchased was my original iPod that I sent in and that the logic board had gone bad. It was not my original iPod (I wrote down the serial # of the original before I sent it in for repair) I purchased a reconditioned iPod with a different serial #. The price for the repair of the logic board was $43.50. I reluctantly authorized the repair. I never received an invoice to pay. This was on 2/10. On 2/12, 2/14 and 2/16 I again requested an invoice, on 2/16 I received the invoice and paid it. On 2/18 I emailed NF tech because I never received a receipt or shipping info. On 2/18 I received shipping info with a FedEx tracking number. I was to be shipped on 2/17 and delivered on 2/19. FedEx shipping shows that it was never shipped as of 2/22.

This is no way to run a company. Their repair work is shoddy. They are not responsive to emails and numerous phone calls have never been answered or returned. They now have my money and my iPod.

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kbkb says: (9 months ago)
 0
Mr Fala you can start by returning my repaired iPod, which was paid for w/i 5 minutes of receiving an invoice. You can improve your customer service by responding to emails in a timely fashion. When you wanted the sale you responded promptly. You should provide that same service after the sale. You should stand behind your repairs and extend your warranty for more than 30 days.

nfts08 says: (9 months ago)
 0
In addition, regarding the serial numbers: When we recondition an iPod, we replace the rear faceplate and the iPod is assigned a different serial number. I apologize for the confusion with this situation; I would have been pleased to explain this to you had you brought it to my attention.


Nicholas A. Fala
Director of Operations
NF Technology Services

nfts08 says: (9 months ago)
 0
KBKB:

I apologize for the experience you have had with this order. I'd like to correct it for you. Please let me know what you feel an appropriate solution would be.


Nicholas A. Fala
Director of Operations
NF Technology Services




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