Ulta Complaint

Reviewed by amills Please Improve

-1

On July 22 I received a hair relaxer from one of the hair care specialist in the Ulta salon. The initial consultation went well so I assumed that I would be able to trust this stylist. This assumption proved to be a huge mistake. I received numerous chemical burns to my scalp due to the stylist stepping away and answering a phone call in the middle of my service (For those who are not familiar with hair relaxers, there is a small window of time that a relaxer can process; if it stays on ur hair too long, it can result in irritation and scalp burns) Since chemical burns are not fully visible until after 24 hours, I was not aware of the severity; however when I fully examined the extent of my burns I called the salon promptly to speak with the manager Michelle. To add insult to injury, Michelle was not willing to give me a full reimbursement and when I showed her my scalp and pictures she seemed less than concerned. The only way that I received all of my money back, was to call ulta headquarters (four times) and speak with christian who then had to call the store manager to force them to give me a refund. I am truly shocked and disgusted at the fact that I, the customer, am burned from a neglectful stylist and then refused reimbursement. CRAZY!!!

	Company: Respond to this review
	Consumer: Post a reply for this review
	Write a review about Ulta!
	Create a support ticket for Ulta!
	More Ulta reviews, complaints, compliments and support tickets

• Bad Customer Service
• Color Me Furious!
• Orange you glad you don't go to Ulta!
• unprofessional
• Horrible Experience @ Ulta in Mooresville NC

• Media Max Horrible Horrible Horrible
• Used car salesman
• halstead terrible
• Horrible Customer Service
• Horrible
• Horrible experiance! There are...
• this company was horrible their...
• Horrible Service
• Run by a horrible, mean, nasty...
• Horrible
• THANKX
• do not waste your time
• Subway customer service is horrible
• SEARS SERVICE IS HORRIBLE.THE...
• I banked with Southtrust before...
• Horrible Company

• NEVER USE SHOP MAGS
• Panasonic
• Horrible Service
• Yes
• Don't Shop Here
• The Worst Experience
• HORRIBLE CUSTOMER SERVICE...!!!
• THEY ARE HORRIBLE!!
• AT&T IS HORRIBLE FOR HI-SPEED...
• Horrible Service
• HORRIBLE COMPANY
• smart lidz ripoff
• ABSOLUTE HORRIBLE Comcast customer service in Chicago, IL
• Sears Home Repair