Ulta Complaint

Horrible Service - Hair relaxer

Reviewed by amills
Complaint

-1

On July 22 I received a hair relaxer from one of the hair care specialist in the Ulta salon. The initial consultation went well so I assumed that I would be able to trust this stylist. This assumption proved to be a huge mistake. I received numerous chemical burns to my scalp due to the stylist stepping away and answering a phone call in the middle of my service (For those who are not familiar with hair relaxers, there is a small window of time that a relaxer can process; if it stays on ur hair too long, it can result in irritation and scalp burns) Since chemical burns are not fully visible until after 24 hours, I was not aware of the severity; however when I fully examined the extent of my burns I called the salon promptly to speak with the manager Michelle. To add insult to injury, Michelle was not willing to give me a full reimbursement and when I showed her my scalp and pictures she seemed less than concerned. The only way that I received all of my money back, was to call ulta headquarters (four times) and speak with christian who then had to call the store manager to force them to give me a refund. I am truly shocked and disgusted at the fact that I, the customer, am burned from a neglectful stylist and then refused reimbursement. CRAZY!!!

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Comments - Consumers and Companies Connect by Commenting

imakepeoplebeautiful says: (9 months ago)

I agree with misunderstood. I am always on here looking at beauty store reviews since I am in the makeup business myself, but these reviews are rediculous! It seems as though everyone is a little overdramatic on this ULTA store or what not. Again, you cannot judge an entire company based on 1 store...

misunderstood says: (1 year ago)

You people act like ULTA is the only salon that has made mistakes before all salons make mistakes so dont get on here and tried to down one company for something so stupid. how about you learn how to do your own hair it's not hard and if your dealing with chemicals you are aleady fucked

blondie says: (1 year ago)

I can empathize. I spent all evening crying because an incompetent stylist at an Ulta salon in Burbank, CA just turned my hair orange. I am furious and devastated, and will write my own review about this.

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DetailsReview Rating: 1 out of 5
Reviewed By: amills
Company: Ulta
Product: Hair relaxer
Company Location:
Ulta
cedar hill, Texas 
Date Added: 1 year ago

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Ulta Complaint