Futon Planet Complaint

Reviewed by sworrall82 Complaint

0

The GripperStrips are horrible. The product is literately a 1/4 in. piece of gray foam with a mildly adhesive backing. They claim that it is the most revolutionary product on the market, and you would think that " Futon Planet " would be the experts on that! I called to get a refund of the $29.99 I spent on them. The owner who was conveniently on vacation, but the rep. who I was talking to was able to reach her...
The owner's was willing to "bend the rules for me" by:
having me pay to ship the item back to them =$10
waiving the 20% restocking fee.
reimbursing her for the shipping - they didn't charge me shipping, their policy is "no shipping charge" =$12.75
so...
My money =$29.99-$10.=$19.99-$12.75=$7.24 refund.
W H A T ? ? ?

I want a full refund + shipping the product back to Futon Planet, not only because their product is way below average, but because that "deal" implied that I was stupid.

Also I think the should review their site for the descriptions of their products vs. what the shoppers are getting...but then again, if they did that, who would buy from them?

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