Office Depot Laptop Warranty Complaint

Horrible Office Depot extended warranty service for laptops - Extended Warranty

Reviewed by alifer
Complaint

I bought the laptop extended warranty when I bought my HP computer. About 18 months later, my computer stopped working. I called the warranty service and after asking me to do recoveries and other stuff, they finally agreed to have my computer sent to them for repair. The box where I was supposed to mail them the computer did not arrive until 3 WEEKS later. After that it has taken them about another 3 weeks to get it fix, but apparently it isn't fix yet. I have to wait another week or so to get my computer. Even though the customer service people are nice they cannot offer you anything because Office Depot does not care if you are without a computer for 2 months. They should know that most people need their computers for school, work, etc.
I will never buy anything from office depot again

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Comments - Consumers and Companies Connect by Commenting

outlawstar766 says: (3 weeks ago)

i work in the call center for these warranties, your box kit comes either fed ex or ups and if it takes more than 5 days you need to call and see if theres a problem .

themiler07 says: (1 month ago)

I'm in the the receiving the box stage of my complaint. I just spoke with them they said that couldn't tell me how the box was shipped "the service center does that." What a bunch of crap.

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2 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: alifer
Company: Office Depot Laptop Warranty
Product: Extended Warranty
Date Added: 10 months ago

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Office Depot Laptop Warranty Complaint