direct tv Complaint

Horrible Experience

Reviewed by michee34
Complaint

Direct TV is horrible!! From the beginning I knew I was going to have problems with them they started off by making two service appointments for me with different dates. Then they installed my service and said the only charge they need a credit card for was for the delivery charge of the box of $19.95 plus tax. To my suprise I open my bank statement and see a charge of $241.00 which they claim is for credit check which they never informed me about. So I cancelled my service within 24hrs so they said i wouldn't be charged a cancellation fee nor any other fees. Of course to my suprise again on checking account i had a charge of $648.00. They charged me a cancellation fee and a HD reciever upgrade fee of $199 which the HD reciever came with the package! They said it would take 6-8wks to reimburse me my funds!! That is outrageous for something that is there fault and they admitted to there mistake. I am so afraid they are going to charge other charges to my account. They are so fraudulant!!! This company needs to be sued!! How can they do this to people, i was charged almost $1000.00 in fees for not even 24hrs in service!!

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