Sahalie.com Complaint

Horrible Customer Service

dmmickelson's Picture Reviewed by dmmickelson
Complaint 		 0

I placed an order with Sahalie on December 18, after seeing that the two items were "in stock". I naively believed that I would receive the order before Xmas by selecting their 2 day shipping. I received one item on January 3rd, and my other is in transit scheduled for delivery estimated for January 14th...almost one month after ordering "in stock" items with 2 day shipping. WARNING: Place orders with this company on Labor day to ensure delivery by Christmas.

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Sahalie says: (7 months ago)
 0
We let you down and we're sorry. Your order wasn't handled with the care we have provided for decades. Our move to a new, expanded warehouse did not go as smoothly as planned. Your order was one affected.

We know you have many options in the marketplace for your business. We want to assure you we have worked tirelessly since the holidays to address the issues that caused your poor experience. We'll continue these efforts until all processes and service once again provide the great customer care you expect and have experienced with Sahalie.

Again, please accept our apologies. We thank you for taking the time to write. If you have any other questions, or concerns, please let us know. Call 1-800-441-6554, Monday to Friday, 9 a.m. to 9 p.m. ET, or email us at feedback@sahalie.com.




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