verizon fios Complaint

Horrible Customer Service - customer service

evan's Picture Reviewed by evan
Complaint 		 0

It is very sad when Verizon cannot accede the low bar set bye perennial screw up Time Warner. Not only were hold times excessive and I was sent back and forth to different departments, customer service was incapable of answering questions. When I asked for a supervisor I was given Brian(28350) and told to that Jasmine was not there. i asked for an email and a last name and someone to write a letter too and was told write to Jasmine- no last name no email, no title. I had asked for Verizon to pick up a cable box for which they wanted $79.99 to pick up- Time Warner's cost zero.
No one to report to means no customer complaints!!!!!!

Hard to run New York customer service out of Tuscon-

Dont expect more for Ivan Seidenberg and the telephoen co.- he has proven to be a perfectly inept executive!!
They better improve the customer service or Timw Warner will eat their lunch

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