Melt-It Off with Mitch Gaylord Complaint

Horrible Customer Service - Melt-It Off order line

upset2disappointed's Picture Reviewed by upset2disappointed
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I'm very upset right now. I ordered after seeing the infomercial, and was on the phone for a half-hour declining their "free" offers. Then I wasn't even told what my card was being charged. I called their customer service line and was hung-up on twice. So I e-mailed their customer service line and said to cancel my order. I'm waiting to find out what happens.


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cindylou says: (2 months ago)
0  
I just had the same experience - after declining all the extra offers the call ended w/o telling me what amount was being charged to my card. Called the customer service number and they are only open Mon-Fri. Nothing on the website where you can check on your order. Guess I'll have to wait until Monday to see what I am being charged. I ordered 3 kits, and am expecting to pay 14.99 each plus S&H. Let me know how your experience turns out. I too was disappointed with the length of the phone call and only stayed on the line because I was afraid it would default to all those extras and end up being charged if I didn't stay on the line to decline them all as they took my Credit card info prior to hitting me with all those 'extra' offers!


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