peerless optical Complaint

Horrible Customer Service - Eyeglasses

Feedback25's Picture Reviewed by Feedback25
Please Improve 		0  

I received my one pair of glasses after a month. Per the policy on their order confirmation "In the event we don't meet our delivery commitment we will refund $10 for Single Vision, $15 for Bifocal and $20 for Progressive Eyeglasses." I called to get my refund after my emails were not responded to. I was told by "Francois" there was no such policy. I offered to forward back out the email and I was told a check would be cut in the next 2 weeks. Stupid me orders another pair of glasses. Same thing-they took a month to get delivered so I called to inquire about the $40 I was now owed. I was told by the company "President". Francois, who somehow answers the 800 customer service number, that I was trying to be difficult and that I had nothing better to do than order glasses I didn't need so I could collect back the $20. He said he would make me new glasses with an upgraded lens but would not give me back the refund. I said I was not intersted in an upgraded lens, these glasses were merely to get me from by bed to my new born daughter's crib late at night and did not neeed to be nice. He told me I was just like his ex-wife-"bitchy" because I was tired. He told me to go ahead and file a complaint with the Better Business Bureau-he didn't really care. Well okay, if you say so. I hope everyone finds a different vendor to go to for their needs.


Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More peerless optical Reviews and Complaints More peerless optical reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 2x2 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More peerless optical reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team