Hewitt Packard Complaint

Horrible Customer Service - Pavillion Notebook

Kahne03's Picture Reviewed by Kahne03
Complaint 		 0

I bought My labtop in September 27th 2007. On around January 12th 2008 my computer broke and I had to send it in to Hewitt Packard for repair. I found out that my Mother Board was broken and needed to be replaced. I had to wait around a month to get it back. I filed a complaint because they kept delaying the return date and I got a case manager someone who is supposed to be able to help you they told me he would call me back in 48 hours he took over one week to call me back and he didnt even call me back I had to get into contact with him. When I got into contact with him he said theres nothing I can do to help you pretty much you just have to wait. I finally get my labtop back on Febuary 17th but when I get it back it lasts a few days and breaks again I send it in again because the mother board broke again. They recieved it March 5th and I had to keep complaining to my case manager I want my labtop fixed I am a studnet in college I cannot not have my labtop for weeks and weeks. He did nothing to help me again the date of return kept being delayed and I did not recieve my labtop until April 3rd 2008. During the second time it was in for repair my case manager pretty much ignored my phone calls until I called the corporate office and told them to have him call me back and that was the only time I would get a call back probably in the almost 3 months it was in for repair the case manager called me 3 times while I called at least 20 times. So pretty much I got no customer service. Hewitt Packard is not a company I will ever do business with again.

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Comments - Consumers and Companies Connect by Commenting


EUSTexas says: (5 months ago)
 0
HP's CEO, Mark Hurd, thanks you for your contribution to his $40 million dollar bonus.

itaintfair says: (8 months ago)
 0
I too am worried about Hp. I am on my 4th one. Walmart throws them on the floor from the truck at least here. I spent six hours with a tech online service and it was horrible. I wrote my story already. My hard drive had to be replaced and my ram reseated. My computer was less than six months old and kept having problems. Is it any wonder. Between worrying about HP itself, it doesn't help to throw electronics on the floor from ten feet up, packaged or not. Things have changed since I was young. I feel your pain and others' too.




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