Circuit City Complaint
Horrible Customer Service - DVD
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Reviewed by broiled049 Please Improve |
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I was given a Circuit City Gift Card as a gift. When I tried to use it to make an on-line purchase the number on the gift card was rejected. After several calls to "customer support" I was finally able to order the DVD movie from them. When the movie... More...
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I could not agree more, plus they really push service contracts which are a huge ripoff. In my mind Circuit City will forever be called Jerkit City.
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i concur the Circuit city has no customer service demeanor for they have the understanding that everyone needs what they have and will always come back. Really, since when has it been that you really receive World Class service and not just a brush off? We really need to begin expecting World Class service and not excepting what is given, if this is done then the business would actually start looking at what they are losing and not gaining.
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I finally recived an RA for the movie and shipped it back to Circuit City, it was returned to me today as "unaccepted". Circuit city is now trying to tell me that the "30 day money-back" policy has expired on this item. What a scam!! I work in a buisness that deals with the public and if we ever treated our customers this way, we won't be in buisness anymore.