Circuit City Complaint

Horrible Customer Service - DVD

Reviewed by broiled049
Complaint

I was given a Circuit City Gift Card as a gift. When I tried to use it to make an on-line purchase the number on the gift card was rejected. After several calls to "customer support" I was finally able to order the DVD movie from them. When the movie arrived, it would only play halfway and then it would freeze. I tried the disk in all three players that I own, just to make sure that it wasn't the DVD player and then called "Customer Service" to ask for a RA. After going through several different people, all of whom had a very poor grasp of English, I was told that I couldn't return the movie as faulty since I'd opened it already. When I finally got ahold of a supervisor and asked how I was supposed to find out that I had a faulty disk with out opening the package, he became very rude and disconnected me. I called back and informed the people at "Customer Service" that I would be notifying the state Att. General's office of their scam, they said they'd e-mail me a RA number. I haven't heard from them since and will never do any type of business with them again.

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broiled049 says: (2 years ago)

Update:

I finally recived an RA for the movie and shipped it back to Circuit City, it was returned to me today as "unaccepted". Circuit city is now trying to tell me that the "30 day money-back" policy has expired on this item. What a scam!! I work in a buisness that deals with the public and if we ever treated our customers this way, we won't be in buisness anymore.

swede116 says: (2 years ago)

I could not agree more, plus they really push service contracts which are a huge ripoff. In my mind Circuit City will forever be called Jerkit City.

faithtoday says: (2 years ago)

i concur the Circuit city has no customer service demeanor for they have the understanding that everyone needs what they have and will always come back. Really, since when has it been that you really receive World Class service and not just a brush off? We really need to begin expecting World Class service and not excepting what is given, if this is done then the business would actually start looking at what they are losing and not gaining.

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DetailsReview Rating: 1 out of 5
Reviewed By: broiled049
Company: Circuit City
Product: DVD
Date Added: 2 years ago

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Circuit City Complaint