Hollister Complaint

Horrible Customer Service

Reviewed by movingdot
Complaint

Westfield Trumbull Mall
Trumbull CT USA Hollister obviously hires very young help and does not train them in customer service. I bought a number of items there yesterday (on sale); I asked the checkout person (young woman) if there were any coupons or a credit card I could get that would give me a percentage off the first purchase -- she disparagingly answered, "No."

Additionally, she did not greet me when I came to the checkout. And here is the worse part; upon purchasing my items she did NOT say "Thank You." This is unheard of -- customers are thanked everywhere; at the grocery, the gas station; but NOT at this low-class attitude- laden Hollister counter!

The counter person threw things in a bag; did not fold them neatly...since she did not say "thank you, " I said "You're welcome, " she has so much disdain for the customer and is so self centered in her 17-year-oldish narcissism, she did not even "get" what I was saying, nor did she even acknowledge me or give me any eye contact.

Hollister has shameful training; a horrible store!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Hollister!

	Create a support ticket for Hollister!

	More Hollister reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

georgiaboy1 says: (3 weeks ago)

I know exactly what you mean. I have worked for a retail clothing store before so I did not understand the lack of customer service that I experienced when I visited my local hollister store. I was not acknowledged at the counter and when I placed my items at the checkout it was almost like I was an aggravation of their time. The girl did not offer any kind of smile or thank you at the end of checkout. I could kind of understand this more if there was a long line or a hectic barrage of inquiring customers but I was the only customer in the store. I don't want to sound like i'm complaining too much but I think that a company should try and reach past merely a branded image and get back to the basic ideals of good customer service.

View all comments

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 5+6 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Hollister reviews

Similar reviews

MeasuredUp Success Stories

"I had a problem with my local Home Depot based on a discount I thought I was owed and a Home Depot employee read my review and responded to me directly with a resolution." Chris J.