Stub Hub Complaint
Horrible - Concert tickets
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Reviewed by Apexbullet Complaint |
  0 |
In both cases we were assured right up until the day before the event that we were covered by StubHub's "Fan Protect" guarantee. What a load of garbage!
In both cases StubHub did not provide the tickets they sold us and in both cases the seats were taken when we attended the events.
We were out thousands of dollars in airfare and hotel costs due to the fraud they perpetrated on us.
StubHub is practicing fraud on a large scale and should not be used for any tickets to any event.
As a side note - they did refund our money, and they did send "coupons" worth 150 dollars - which I promptly told them to stick up their *ss!
Do not purchase from this company - they are reprehensible.
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Comments - Consumers and Companies Connect by Commenting
0 all of these complaints i see piss me off! you people go on to stubhub and submit your personal information and hand over money with knowing a damn thing about the company. if am submitting my personal info on line or over the phone, i am gonna read every little detail about the company first. checking bbb.com is also helpful.
below i have copy and pasted info right off of stubhub.com. if any of you had half a brain you would have read this to begin with. some of you said you wanted to bring stubhub to small claims court, well good, luck you are about to figure out that not one of you has a case. read below!!!
You are buying tickets from a third party; neither StubHub.com nor StubHub, Inc. is the ticket seller. Ticket prices are set by the seller and may differ from face value. ALL SALES AND BIDS ARE FINAL. No refunds, transaction cancellations or exchanges will be issued for date/time changes or partial performances. Cancelled events will be handled on a case by case basis. All prices listed are in US dollars.
Q: What are the fees for buying tickets and what do they cover?
A:
We will show you your order total before you place the order or bid on tickets. The total amount of your StubHub ticket purchase equals:
The full price of the tickets (or, for auction-style sales, the full amount of your winning bid), plus
A commission equal to 10% of the full ticket price (or winning bid amount), and
A delivery fee
Shipping Services: $11.95 to $24.95 (depending upon where your tickets are being shipped and the shipping option you choose)
eDelivery Services: $4.95
Last Minute Services: $15.00
The shipping fee pays for your FedEx shipment with our integrated tracking system, which helps ensure the seller ships your tickets and that you get them on time. To provide ticket pick-up as close to the venue as possible, the Last Minute Services fee helps cover the expense of the Last Minute Service Centers.
You can be confident that StubHub is a safe, secure place to buy and sell tickets. Our patent-pending FanNetwork™ system ensures a convenient, reliable service you can trust. The 10% commission allows us to provide the following unique benefits:
An open marketplace, so we can offer you the widest possible selection of tickets at the best prices available - and unlike other websites, no two-minute time limit!
National marketing programs and team, artist, and media partnerships that attract a large pool of potential sellers.
Toll-free customer service - seven days a week - to answer your questions.
Our industry-first FanProtect™ Guarantee that your tickets will be authentic and arrive on time.
For more information, read about our FanProtect™ Guarantee.
Related Topics:
StubHub FanProtect™ Guarantee
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Yes | NoUp Q: Where do these tickets come from?
A:
Unlike other ticket websites, StubHub is not a ticket broker and we don’t own the tickets you purchase on our site. We started StubHub to provide an active marketplace where fans can gather to buy and sell tickets.
The price of tickets in a listing is determined by each individual seller. We're an open marketplace, which means that anyone can sell tickets at StubHub
Who are the sellers?
Among the fans selling tickets at StubHub are:
season ticket holders who cannot attend every game,
licensed ticket brokers,
ticket holders who have changed their plans,
ticket holders who are unable to attend an event, and
ticket holders with extra tickets to sell.
As a buyer, this allows you to choose from the widest possible selection of tickets to buy. Sellers may be individuals, businesses, ticket brokers, corporate sponsors, promoters, fan club members, contest winners, or just about anyone who wishes to see their tickets end up in the hands of another fan.
Are there any guarantees?
Yes! When you place an order at StubHub, we guarantee your tickets will be authentic and that they will arrive in time for the event. To learn more, read about our FanProtect™ Guarantee.
Related Topics:
StubHub FanProtect™ Guarantee
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Yes | NoUp Q: Why are some tickets priced differently within the same section?
A:
StubHub is not the ticket seller; you are buying tickets from a third party. When you buy tickets to a game, show, or other event at StubHub, you're buying from other fans, just like you, who have chosen to resell their tickets. Our unique marketplace allows you to see all of the available tickets at once, giving you the power to easily find the tickets you want, in the quantity you need, and at the best price available.
If you don't find what you're looking for, check back often! Our listings are constantly updated, and sellers regularly adjust prices as an event approaches based upon event news, supply and demand, and a variety of other circumstances.
Related Topics:
Viewing Ticket Details | Buying Tickets
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Yes | NoUp Q: What is a confirmed order?
A:
When you place an order for tickets at StubHub, we authorize (but do not charge) your account to verify your order and, as a safeguard, immediately send the seller an email instructing them to confirm that they will be able to deliver the tickets for your order.
We give sellers 48 hours to receive the notification email, confirm the order, and provide an expected fulfillment date. Sellers using Last Minute Services are required to confirm orders in 24 hours or less to ensure that buyers receive their tickets before the event.
We will not charge your account until the seller confirms your order. As soon as your order is confirmed, we'll send you an order confirmation email to let you know your account has been charged and your purchase is covered by our FanProtect™ Guarantee.
In a nutshell, when your order is confirmed:
The seller has agreed to fulfill your order
You receive an order confirmation email
Your credit card is charged
Your purchase is fully covered by StubHub's FanProtect™ Guarantee
What if the seller doesn't confirm my order?
If a seller does not confirm your order after 48 hours, we will attempt to contact the seller about the delay in confirmation. If the seller cannot confirm the order, we will try to find alternate tickets in the StubHub marketplace for you to buy – or you may cancel the order.
When searching for alternate tickets, we will attempt to find and offer the best tickets available at StubHub that are as similar as possible to the original ticket price and location. Keep in mind, the price of tickets available at StubHub is determined by supply and demand and the price of alternate tickets may be more or less than your original order total.
Again, you may agree to purchase the alternate tickets (which may be at a different price than your original order) or you may cancel the order. If you ultimately cancel the order – or if we are unable to find comparable alternate tickets for you – the authorization on your account will be released and you will not be charged.
Are StubHub sellers dependable?
StubHub sellers have a proven record of reliability that we’re very proud of. Additionally, sellers who fail to confirm orders face account suspension, deactivation, and other possible penalties. Rest assured, sellers at StubHub have an exceptional success rate for confirming their orders.
Related Topics:
User Agreement | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: Where are my tickets?
A:
If your tickets do not arrive by the expected delivery date, give us a call within 3 days at 1.866.STUBHUB (1.866.788.2482). Have your order number ready and we will help you locate your tickets.
Remember, in some cases, a seller will not ship tickets immediately upon receiving an order. For example, this is often the case for NBA, MLB, NHL and NFL ticket holders whose tickets may not be distributed until a few weeks before the start of the season.
As soon as the Seller confirms your order, we’ll send you an email to let you know when your tickets will be delivered, or (if you’ll be picking up the tickets) when and where your tickets will be available for pick-up. If your tickets will not be delivered right away, we’ll email you again on the expected delivery date.
How long should I wait for Order Confirmation?
Although this is rare, if you place an order and do not receive an Order Confirmation email within 48 hours, please give us a call right away at 1.866.STUBHUB (1.866.788.2482). We will contact the seller on your behalf to inquire about the unconfirmed order.
How will I get my tickets?
StubHub offers three types of delivery, depending upon the tickets and the event. No matter which delivery method is available, we guarantee your tickets will arrive in time for the event. For a ticket listing, one of three delivery methods will be available:
FedEx Shipping – Most ticket orders will be shipped by FedEx. We use FedEx because it allows us to track all shipments and ensure delivery, which, in turn, lets us know when to pay sellers.
Shipping fees range from $11.95 to $24.95, depending upon where and how quickly your tickets are being shipped. We ship to the United States and Canada only.
eDelivery – eDelivery allows you to receive your tickets or electronically or pick them up from a venue Will Call window or ticket kiosk. Options include standard eDelivery, Instant eDelivery and WillCall/Kiosk.
eDelivery fees are $4.95 – StubHub’s lowest-priced delivery method.
Last Minute Services – With Last Minute Services, you can purchase tickets right up to the start of the event and pick them up at a convenient Last Minute Service Center before the event starts.
To make this service possible, there is a $15.00 fee to help cover the expense of the Last Minute Service Centers.
Can I track my FedEx shipment?
Yes. If your tickets are being shipped to you, we’ll provide a FedEx tracking number when we send your Order Confirmation and on your My Orders page once your tickets have been shipped. Just click the link to track your package on the FedEx website.
If you still have questions about your shipment, email customerservice@stubhub.com or give us a call at 1.866.STUBHUB (1.866.788.2482). Please have your order number ready.
Related Topics:
Viewing Your Order Status | Ticket Delivery Methods | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: How do I pick up tickets at a Last Minute Service Center?
A:
With Last Minute Services, you can purchase tickets for select events at StubHub right up until event time and pick up your tickets at a Last Minute Service Center.
To help make this service possible, there is a $15.00 handling fee for Last Minute Pick-up orders.
Important: When visiting a Last Minute Service Center, bring your StubHub Order Number or confirmation email, a valid photo ID, and the credit card you used when you purchased your tickets. For orders placed with PayPal, a credit card may not be needed.
Where are the Last Minute Service Centers?
Click here to see a list of the regional Last Minute Service Centers and their addresses. You can click any city in the list to view a printable page with a map and more information about the location.
Is this a complete list?
No. This is a list of the Last Minute Service Centers that have permanent addresses. To provide ticket pick-up as close to the venues as possible, the locations of the other pick-up locations vary, depending upon the events and venues.
For Last Minute Service Centers not listed:
Most are located within walking distance of the venue.
We will always give you the exact address before you place your ticket order.
We will repeat the address and provide directions in your order confirmation email.
Note: Last Minute Services for buyers and sellers in the StubHub marketplace are provided by Last Minute Transactions, Inc., a StubHub affiliate that owns and operates the Last Minute Service Centers
When can I pick up my tickets?
In most cases, the Last Minute Service Centers open 2 hours before the start of an event and stay open until the event begins. You can pick up your tickets any time during this 2-hour period.
Note: Early pick-up is not available. In the rare case that early pick-up is available for your event, we will send you an email with your early pick-up options.
Can someone else pick them up for me?
If you are unable to pick up your tickets, you may be able to authorize someone else to pick them up on your behalf. Give us a call at 1.866.STUBHUB (1.866.788.2482).
Note: Last Minute Services for buyers and sellers in the StubHub marketplace are provided by Last Minute Transactions, Inc., a StubHub affiliate that owns and operates the Last Minute Service Centers.
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Yes | NoUp Q: How do I pick up tickets at Will Call/Kiosk?
A:
When eDelivery (or Instant eDelivery) is the delivery method, Will Call/Kiosk may also be an available delivery option. If Will Call/Kiosk is available, you can select it on the Order Summary page before you place your order.
If you select Will Call/Kiosk, you will not receive any paper or electronic tickets for your order. Instead, you’ll just take your photo ID and purchase credit card to the venue Will Call window or any ticket kiosk on the day of the event.
Note: Will Call/Kiosk is not available when paying with PayPal.
Very Important: You must receive an email from StubHub confirming that your tickets are at Will Call/Kiosk to be guaranteed entry to the event. This email should arrive within 48 hours of placing your order.
If you are purchasing tickets for someone else, you must provide the recipient’s name when you place your order. For Will Call/Kiosk orders, the recipient must go to a Will Call window to pick up the tickets and their name must be on file for admission to the event.
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Yes | NoUp Q: Why is there a fee for picking up tickets?
A:
For Last Minute Services orders, the $15.00 fee helps provide the service and operation of the Last Minute Service Centers, which enable you to conveniently pick up tickets purchased when the event is less than 3 days away.
For Will Call/Kiosk orders, the $4.95 fee helps make the integration with venue Will Call and ticket kiosks possible.
For more information on how these services work, read about Picking Up Tickets at a Last Minute Service Center and Picking Up Tickets at Will Call/Kiosk.
Related Topics:
Picking Up Tickets Using Last Minute Services | Picking Up Tickets at Will Call/Kiosk
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Yes | NoUp Q: Why don't you reveal the seat numbers?
A:
There are a couple of reasons.
First, it's a privacy issue for many sellers. Requiring the disclosure of seat numbers would make many sellers unwilling or unable to sell their tickets at StubHub - and that would reduce the number of tickets available for you to purchase.
Second - and more important - we want to provide a level of guarantee for the tickets you purchase. Because most tickets are shipped directly from the seller and are never in our possession, guaranteeing exact seats is simply beyond our capability. For example, if your purchase 2 tickets from a listing of 6 tickets, we cannot guarantee which 2 of the 6 the seller will ship to you.
What about aisle seats?
Aisle seats are a major selling point for any set of tickets. If one of the tickets in a listing is for an aisle seat, the seller will almost certainly state this in the listing's Comments. But again, we are unable to guarantee which tickets the seller ships from a listing.
So what do we guarantee?
We understand how important it is to get the tickets you want. We guarantee that the tickets you purchase from a single listing will be seated together - unless otherwise noted in the listing's Comments. We also guarantee that the tickets you receive will be in a section and row equal to, comparable to, or better than the section and row listed. For more information, read about our FanProtect™ Guarantee.
Does StubHub ever guarantee seat numbers?
Yes. Because StubHub is partnered with Major League Baseball, when a season ticket holder lists Major League Baseball tickets from their team’s website, the seat information is automatically transferred to StubHub from the team, allowing us to guarantee those exact seats to buyers and deliver the tickets by Instant eDelivery. When seat numbers are available, you’ll see them on the Order Review page before you place your order.
Related Topics:
Choosing Tickets | Viewing Ticket Details | Buying Tickets | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: Will all of my seats be together?
A:
Yes – we guarantee it! If the tickets you purchased were listed together in a single listing – even if you did not purchase all of the tickets in the listing – the tickets you receive will be seated together unless otherwise noted in the seller’s Comments. Please review the ticket details before making a purchase.
If the tickets you receive are not seated together and this was not noted in the Seller Comments, please give us a call immediately at 1-866-STUBHUB (1-866-788-2482).
Note: At some venues, even (or odd) numbered seats are consecutive. For example, seats 2, 4, and 6 may be consecutive. Please check the seat map or contact the venue directly to determine the venue's seat configuration.
Related Topics:
Viewing Ticket Details | Buying Tickets | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: How do I select a quantity of tickets?
A:
In the ticket listing, Quantity denotes the number of tickets available for you to purchase, as specified by the seller. If the seller is willing to split the quantity and sell a portion of the tickets, the listed quantity will read "Up to (#) tickets together." Otherwise, the quantity will read "(#) tickets together," and the number is not negotiable.
For example, if the quantity reads, "Up to 6 tickets together," you may be able to purchase a single ticket, a pair of tickets, or a group of three tickets, depending upon how the seller is willing to split the quantity. If the quantity reads "6 tickets together," the seller is only willing to sell all six tickets as a group.
If you’re on a budget, need a specific number of tickets, or both, you can use the StubHub TicketFilter to list only those available tickets that match what you’re looking for.
To use the TicketFilter to locate tickets:
Choose the quantity you're looking for from the Quantity drop-down menu. To find tickets in all available quantities, choose "--."
Select the checkbox corresponding with the price range that fits your budget. To find tickets at any price, select "Show All."
Click the Find button.
A list of tickets matching your search criteria displays.
Related Topics:
Viewing Ticket Details | Buying Tickets | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: I received an error while placing an order. What should I do?
A:
If you get an error while placing an order, double-check the order details to ensure that all the information you provided is accurate. If you still receive an error, it's possible that your financial institution is flagging the purchase for some reason. Contact PayPal or the company that issued your credit or debit card to make sure they have not placed a hold on the purchase for any reason.
If this doesn't resolve the issue, please give us a call at 1.866.STUBHUB (1.866.788.2482) for assistance.
Related Topics:
Buying Tickets | Completing Orders | Authorizing Your Credit or Debit Card
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Yes | NoUp Q: Why does StubHub only ship by FedEx?
A:
We use FedEx so we can track all shipments to ensure that sellers ship tickets on time and that buyers get them in time for their events. From the moment you place your order, we’re watching closely to make sure the exchange goes smoothly – and we don’t pay the seller until we’ve confirmed delivery.
In short, integrating the StubHub marketplace with FedEx tracking helps make our FanProtect™ Guarantee to buyers and sellers possible.
Related Topics:
Ticket Delivery Methods | Changing Your Shipping Address | Why can't you ship to my P.O. Box? | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: What is eDelivery?
A:
With eDelivery, you ll receive your tickets electronically and print them from home. Currently, eDelivery is only available for Major League Baseball ticket orders.
eDelivery includes three types of delivery methods:
eDelivery – With eDelivery, like other StubHub orders, the seller must first confirm your order before your tickets can be delivered. As soon as your order is confirmed by the seller, we’ll send you an email with instructions on how to download and print your tickets from home. Just download the tickets, print them, and take them with you to the event.
Instant eDelivery – With Instant eDelivery, you’ll get your tickets within minutes. When you place your order, we’ll send you an email with instructions on how to download and print your tickets from home.
WillCall/Kiosk – When eDelivery (or Instant eDelivery) is the delivery method, Will Call/Kiosk may also be an available delivery option. If Will Call/Kiosk is available, you can select it on the Order Summary page before you place your order.
If you select Will Call/Kiosk, you will not receive any paper or electronic tickets for your order. Instead, you’ll just take your photo ID and purchase credit card to the venue Will Call window or any ticket kiosk on the day of the event. Note: Will Call/Kiosk is not available when paying with PayPal.
Very Important: You must receive an email from StubHub confirming that your tickets are at Will Call/Kiosk to be guaranteed entry to the event. This email should arrive within 48 hours of placing your order.
If you are purchasing tickets for someone else, you must provide the recipient’s name when you place your order. For Will Call/Kiosk orders, the recipient must go to a Will Call window to pick up the tickets and their name must be on file for admission to the event.
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Yes | NoUp Q: What s the difference between eDelivery and Instant eDelivery?
A:
Like other orders at StubHub, sellers must confirm the eDelivery orders they receive. Sellers have 48 hours to confirm orders, so even though you ll receive your tickets electronically, you won t get them instantly.
Instant eDelivery means the seller gave StubHub instant access to the tickets when the ticket listing was created. That means your order is immediately confirmed as soon as you place it and you’ll get your tickets right away. In addition, because StubHub has immediate access to the tickets, we are able to guarantee the seat numbers. When Instant eDelivery is available for a set of tickets, you’ll see the seat numbers on the Order Review page before you place your order.
The same rule applies to Will Call/Kiosk orders. If eDelivery and Will Call/Kiosk are available, the seller must confirm your Will Call/Kiosk order. If Instant eDelivery and Will Call/Kiosk are available, your order will be confirmed as soon as you place it. But keep in mind, in both cases you will not receive paper or electronic tickets for Will Call/Kiosk orders.
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Yes | NoUp Q: How do I print e-tickets?
A:
If your tickets are being delivered electronically, you ll need a printer that can print e-tickets (such as an ink-jet or laser printer). Just click the link in your email or go to your My Orders page to download and print your tickets.
Note: In some cases, your tickets will be emailed to you as a PDF attachment. If so, you ll also need Adobe Reader to print your tickets. Click here to download Adobe Reader for free. Then, just click the attachment in your email to download and print your tickets.
What if I don’t have a printer?
When you place your order, you can select the Will Call/Kiosk option (if available) and pick your tickets up at the venue Will Call window on the day of the event.
If Will Call/Kiosk is not available and you don’t have a printer at home, you can print your tickets at a local business that offers printing services, such as any FedEx/Kinko’s location.
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Yes | NoUp Q: Why can't you ship to my P.O. box?
A:
We use Federal Express to ship all packages. This allows us to track your package at every stage during the shipping process. However, FedEx delivers only to business and residential addresses, and not to P.O. boxes.
We ship within the United States and Canada only and we guarantee your shipment will arrive in time for the event. If you live in Canada, we won't accept your order unless there is enough time for your shipment to clear customs and arrive in time for the event.
Related Topics:
Ticket Delivery Methods | Changing Your Shipping Address
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Yes | NoUp Q: What are StubHub s delivery fees and what do they cover?
A:
StubHub offers three types of delivery, depending upon the tickets and the event. For a ticket listing, one of three delivery methods will be available:
FedEx Shipping – Shipping fees range from $11.95 to $24.95, depending upon where and how quickly your tickets are being shipped. We ship to the United States and Canada only.
eDelivery – eDelivery (or electronic delivery) includes Instant eDelivery and Will Call/Kiosk. eDelivery fees are $4.95 – StubHub’s lowest-priced delivery method.
Last Minute Services – With Last Minute Services, you can purchase tickets right up to the start of the event and pick them up at a convenient Last Minute Service Center before the event starts. There is a $15.00 fee for Last Minute Services orders.
The delivery fees enable us to provide, maintain, and continually improve the StubHub FanNetwork™ system that automatically triggers and monitors ticket delivery from sellers to buyers, allows operation of the Last Minute Service Centers, and makes ticket pickup available from venue Will Call windows and ticket kiosks. Our unique system ensures the secure exchange and timely delivery of tickets, assuring the speed, convenience, and reliability that make our guarantee possible and gives fans peace of mind. The StubHub FanNetwork™ supports:
Delivery directly to the customer
Delivery to the the Last Minute Service Center for your convenience
Delivery to venue Will Call windows and integration with venue ticket kiosks
Related Topics:
Ticket Delivery Methods
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Yes | NoUp Q: How do I bid on an auction?
A:
After reviewing the ticket details in an auction-style listing, to bid on the tickets:
Click the Place Bid button. You may be prompted to log in.
The Current Bid, Minimum Bid, and Bid Increment display.
The Minimum Bid is the lowest bid amount the Seller is willing to accept. The Bid Increment is the increase in dollar amount required for each new bid. For example, if the Current Bid is $60.00 and the Bid Increment is $5.00, the next bid must be at least $65.00.
Enter the maximum amount you are willing to pay for all the tickets in the listing in the Your Maximum Bid field and click the Continue button.
Each time someone outbids you, we'll automatically increase your bid by the specified bid increment until you win the tickets or your maximum bid amount is reached, whichever comes first.
Important: An authorization for the amount of your Maximum Bid (plus fees) is sent to your credit or debit card each time you place a new bid. Although your card is not charged until the sale ends (if you are the winner) and the seller confirms your order, debit card issuers will withhold funds (up to 48 hours) for each authorization your account receives. Therefore, when bidding on auction-style listings, we recommend always using a credit card. Note: You cannot use PayPal to bid on auctions.
Follow the remaining steps, just like any other purchase.
Important: Before you click the Place Bid button, carefully examine the ticket details, double-check to make sure all of your shipping and billing information is correct, and read the StubHub User Agreement.
If you're ready to start bidding, click the Place Bid button.
For more information, read about Bidding for Tickets .
Related Topics:
Bidding for Tickets | Viewing Ticket Details | User Agreement
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Yes | NoUp Q: Is the StubHub site secure?
A:
Absolutely. Your privacy is important to us. We employ sophisticated encryption technology to ensure the protection of your personal information and your records. For more information on our commitment to security and privacy, read our Privacy Policy.
Related Topics:
Privacy Policy | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: What are my payment options for buying tickets?
A:
You can buy tickets with PayPal,your Visa or MasterCard debit card or Visa, MasterCard, Discover, or American Express credit card. To process your purchase, we also require your card's 3-digit (or, for American Express, 4-digit) security (CSC) code. For more information on security codes, click here.
Important: : If you're using a credit or debit card to buy tickets, the billing address in your StubHub account must match the billing address associated with that card.
Related Topics:
Adding Credit or Debit Card Information | Changing Your Credit or Debit Card Information | Buying Tickets | Protecting Your Privacy
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Yes | NoUp Q: Can I pay for my tickets with PayPal?
A:
Yes, for many events, you can order tickets and pay for them with PayPal. The first time you do, you can create a PayPal account or log into your existing account while you're buying tickets. After that, we'll save your PayPal preferences so you won't have to log in to PayPal for future StubHub orders. You can save one PayPal account in your StubHub account at a time.
As always, your orders are fully covered by StubHub's FanProtectTM Guarantee.
Changing Your Billing Method
If you've ordered tickets at StubHub before using a credit card, you can easily change your billing method to PayPal. When you're ordering a set of tickets, just click the Edit button next to your billing details on the Order Summary page before you place your order.
If you've previously ordered tickets using PayPal and want to use a different PayPal account, go to My Account and delete your existing PayPal preferences from your StubHub account. Then, when you've found the tickets you want to buy, you can choose another PayPal account to link to your StubHub account when you're placing your order.
When PayPal is Not Available
At this time, PayPal is not supported for eDelivery and Will Call/Kiosk orders or bidding on auctions. In addition, PayPal may not be available for orders exceeding a certain dollar amount.
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Yes | NoUp Q: Where is the CSC code on my credit card?
A:
On Visa, MasterCard, and Discover cards, the CSC code is a three-digit number located on the right-hand side of the signature strip on the back of the card. Usually it is preceded by either the full credit card number or the last four digits of the credit card number.
On an American Express card, the CSC code is a four-digit number located on the face of the card in the upper-right.
Related Topics:
Providing Credit or Debit Card Information | Adding Credit or Debit Card Information | Buying Tickets | Protecting Your Privacy
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Yes | NoUp Q: Do the listed ticket prices differ from face value?
A:
Most likely, yes. Because the seller determines the price of tickets in each listing, the listed price may differ from the face value printed on the ticket. Keep in mind, to decide on a sale price, the seller must consider the original cost of acquiring the tickets, which may include convenience fees, delivery charges, acquisition rights, and a variety of other expenses.
When you buy tickets at StubHub, you may be paying more than face value or you may be paying less. Ultimately, supply and demand dictate successful sale prices. In the case of popular events, with many potential buyers and few sellers, demand will drive prices up. On the other hand, tickets for an event with many sellers and few buyers will often sell below face value.
It is the seller's responsibility to abide by the StubHub User Agreement and list tickets in accordance with all applicable local, state, federal, and international laws, statutes, and regulations. However, sellers are free to ask any price for their tickets and StubHub does not attempt to regulate sellers' ticket prices.
In addition, it is the buyer's responsibility to make informed purchase decisions. If you are concerned about paying more than face value for tickets, StubHub recommends checking an event's ticket prices with the venue before placing an order. When comparing prices, keep in mind the event's popularity and ticket availability, as well as the various expenses sellers might incur to obtain the tickets.
For more information, please read our User Agreement.
Related Topics:
State Laws on Resale of Tickets | Understanding the StubHub Terms and Conditions | User Agreement
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Yes | NoUp Q: Can I order tickets at StubHub that aren't yet on sale to the public?
A:
Sometimes, yes.
Once an event has been formally announced and is featured on the StubHub website, sellers are free to list tickets for that event – even if the tickets aren't yet available to the general public.
How is that possible?
Many StubHub sellers have advance access to tickets, possibly as season ticket holders or through other connections. In addition, StubHub may have partnerships with artists, teams, or venues that occasionally make advance ticket availability possible.
Finally, StubHub is an open marketplace. As such, there are StubHub sellers who list tickets on speculation. To keep the marketplace secure, we work closely with sellers to ensure orders are fulfilled. StubHub sellers are required to deliver the tickets they list to remain in good standing – and we take pride in our sellers' proven record of reliability.
So there's no risk?
Any open marketplace has its risks – but assuming that risk for you is part of the service we provide. We will not charge you until the seller confirms delivery of your order. Once your order is confirmed by the seller, we guarantee that you'll get your tickets and that they'll arrive in time for the event. You can order tickets at StubHub with confidence, knowing that you'll be covered by our FanProtect™ Guarantee.
Related Topics:
What is a confirmed order? | Where do these tickets come from? | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: I think I received the wrong tickets. What should I do?
A:
Give us a call right away at 1.866.STUBHUB (1.866.788.2482). Be prepared to give your order number. While this is rare, rest assured you are fully covered by the StubHub FanProtect™ Guarantee, and we will do everything in our power to resolve the situation to your satisfaction.
Related Topics:
StubHub FanProtect™ Guarantee
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Yes | NoUp Q: If an event is cancelled, will I get a refund?
A:
When an event is cancelled or a contingent event is not played, we'll send you an email to let you know. Return your tickets within 2 weeks of receiving our email and we'll fully refund the cost of the tickets plus all service and delivery fees. Please allow us 3 weeks to process your refund.
Note: If your tickets were delivered by eDelivery, you do not need to take any action or return your tickets. We will send you an email with information about your refund.
Important: When you return your tickets, include your name and StubHub order number or a copy of your order confirmation email.
Return tickets to:
StubHub
Attn: Refunds
199 Fremont Street
3rd Floor
San Francisco, CA 94105
Related Topics:
Postponed Events | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: The event I purchased tickets for was rescheduled and I can't go. What should I do?
A:
If an event has been postponed and rescheduled, your tickets are yours to use on the new date. If you're unable to use the tickets, you may be able to post them for sale at StubHub.
If the event has not yet been rescheduled, continue to monitor the situation. We will re-list the event as soon as a date is announced. Again, you can attend the event on the rescheduled date or, if time permits, post them for sale at StubHub.
If a postponed event is ultimately cancelled, read about Cancelled and Contingent Events.
Unfortunately, the circumstances surrounding postponed events are unpredictable. Although we will try to help you resolve your ticket situation, we are not responsible for postponed events, partial performances, or venue, date, or time changes. No refunds will be issued.
Related Topics:
Cancelled and Contingent Events
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Yes | NoUp Q: If a contingent event (such as, game 7 of a playoff) is not played, will I get a refund?
A:
When an event is cancelled or a contingent event is not played, we ll notify you of the cancellation via email. Follow the instructions in the email to return your tickets. You must return your tickets to us within 2 weeks of the event cancellation. Once we receive your tickets, we ll fully refund the cost of the tickets plus all service and delivery fees. Please allow 3 weeks for us to process your refund.
Note: If your tickets were delivered by eDelivery, you do not need to take any action or return your tickets. We will send you an email with information about your refund.
Important: When you return your tickets, include your name and StubHub order number or a copy of your order confirmation email.
Return tickets to:
StubHub
Attn: Refunds
199 Fremont Street
3rd Floor
San Francisco, CA 94105
Related Topics:
Postponed Events | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: What do I do if my tickets were lost, damaged, or stolen?
A:
Keep in mind that once you receive your tickets, you are responsible for their welfare and safekeeping. Unfortunately, most tickets are irreplaceable and we cannot guarantee any replacements. Treat your tickets as if they are cash and keep them in a safe, secure place until you're ready to use them.
If your tickets were lost during shipment, give us a call immediately at 1-866-STUBHUB (1-866-788-2482). We will work with FedEx on a claim to help locate your tickets.
What if I need reprints?
We cannot guarantee reprints. However, for a $20 fee you can submit a Reprint Request and we will attempt to obtain reprints from the seller for you. Keep in mind, the seller may not be able to obtain reprints and is under no obligation to do so.
Important: The $20 Reprint Request fee is not refundable, even if reprints cannot be obtained.
If the seller is able to obtain reprints, you are also responsible for any fees the seller incurs to obtain the reprints. An additional shipping charge may also apply.
For reprinted tickets:
Reprints must be issued for all tickets in the order.
Reprinted ticket orders are not covered by StubHub's FanProtect™ Guarantee.
All fees involved in obtaining reprints are non-refundable even if you find your original tickets.
Once reprinted, the original tickets are no longer valid. If you find them, we recommend that you destroy them to avoid any possible confusion.
There are no fees for reprints required due to a FedEx error.
To submit a Reprint Request, give us a call at 1.866.STUBHUB (1.866.788.2482).
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Yes | NoUp Q: Can I cancel my order?
A:
Once you order tickets, a seller has 48 hours to confirm your order. You cannot cancel an order during this 48-hour period.
You can cancel an order that has remained unconfirmed for 48 hours or more until the seller confirms the order. Give us a call at 1.866.STUBHUB (1.866.788.2482). If you wish, we will contact the seller on your behalf to inquire about the unconfirmed order. Otherwise, we'll be happy to help you cancel the order - and look for comparable tickets!
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Yes | NoUp Q: Where can I find information about StubHub, Inc.?
A:
Learn about us from our web site.
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Yes | NoUp Q: Who should I talk to about partnering with StubHub?
A:
For information on partnership opportunities with StubHub, contact bizdev@stubhub.com
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Yes | NoUp Q: How do I contact StubHub?
A:
For the quickest email response, click here to use our Contact Us form. By using the Contact Us form, we can automatically direct your email to the appropriate department and respond to you more quickly.
You can also reach us in the following ways:
Email:
customerservice@stubhub.com
U.S. Mail:
StubHub
199 Fremont Street
Suite 300
San Francisco, CA 94105
Ticket Pick-up: This is not the address for ticket pick-up. For information on picking up tickets in San Francisco, click here.
Phone:
1.866.STUBHUB (1-866-788-2482)
Weekdays: 5am – 8pm Pacific Time
Weekends: 6am – 7pm Pacific Time
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Yes | NoUp Q: Why do I need an email address? How do I get one?
A:
Email is our primary way of communicating with you. We’ll send all notices regarding your purchase to the email address associated with your StubHub account. If you don’t have an email address, you can get one for free from a variety of services, including Hotmail, Yahoo, Google, and many Internet service providers.
Related Topics:
Creating an Account
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Yes | NoUp Q: How can I sign up to receive email Ticket Updates and Fan Alerts?
A:
If you’d like to receive our event email newsletters with news on the latest events, StubHub updates, and special offers, you can join our email list. You can also opt out of our email list at any time. To sign up for (or opt out of) our email list:
Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
Under Account Settings, click My Preferences to see your email contact preferences.
Select the checkbox next to each type of email you’d like us to send you. If you do not wish to receive emails, deselect the checkboxes.
Click Save to save your Contact Preferences.
Below the Contact Preferences are your Interests and Ticketing Preferences. By editing this information, you can customize the emails we send you so they are specific to your interests. Some of your interests may already be listed for you, based upon your browsing and purchase history.
To customize your Interests and Ticketing Preferences:
Click any category on the left, such as My Cities.
Highlight an item that interests you in the list.
Click Add.
To remove items from your list of Interests and Ticketing Preferences:
Click Edit below any category, such as My Cities.
Highlight the item you want to remove from your list.
Click Remove
Note: If you add interests to My Venues, My Artists, My Teams & Sporting Events, or My Theater, you must also check the corresponding checkbox in your Contact Preferences to receive these updates.
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Yes | NoUp Q: How can I stop receiving email Ticket Updates and Fan Alerts?
A:
If you d like to stop receiving our event email newsletters with news on the latest events, StubHub updates, and special offers, you can opt out at any time. To do so:
Click here to view the email unsubscribe page.
Enter the email address you wish to unsubscribe.
Click the Unsubscribe button to save your changes.
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Yes | NoUp Q: How can I find information about the venue, such as hours, if children need tickets, and how many rows are in a section?
A:
While viewing the list of tickets for an event, click the venue's name just below the name of the event to view the information we have for that venue.
For example, while viewing the list of tickets for an A's vs. Giants game at AT&T Park in San Francisco, click AT&T Park in San Francisco, CA just below "Oakland Athletics at San Francisco Giants Tickets" on the Event Page. The information we have about AT&T Park appears.
Note: We are not affiliated with any venues and the amount of information we have varies. In most cases, the venue's address and phone number are available.
Keep in mind that every venue is unique, with different policies, seating configurations, and hours of operation. We do our best to keep this information up to date, but even the rows and seating capacity for large venues change regularly and without notice. As just one example, Boston's Fenway Park has added over 5,000 seats since 2001. Since we have no venue affiliations, we're not always the first to know when changes have been made.
That's why contacting the venue directly is still the best way to get the most up-to-date and accurate information. Most venues have websites - so it's easy to find out the venue's contact information by simply typing the name of the venue into a search engine such as Google, Yahoo, or Ask.com.
Q: What is StubHub's commission and what does it cover?
A:
Listing tickets is free. When your tickets sell, we collect a commission equal to 15% of the total amount of the sale. We deduct the 15% commission automatically before we send your payment. Be sure to keep this in mind when deciding on the sale price of your tickets.
For example, if you list a pair of tickets at $50 each and someone purchases both tickets, for a total sale of $100, StubHub’s commission will equal $15 and your payment will equal $85.
The 15% commission helps us maintain a safe, secure place for fans to buy and sell tickets. Our patent-pending FanNetwork™ system ensures a convenient, reliable service you can trust. When you sell tickets at StubHub, you get the following unique benefits:
An open marketplace to accommodate the greatest number of potential sellers, which, in turn, attracts more buyers.
No listing fees.
The ability to choose your ticket price and change it any time, twenty-four hours a day.
National marketing programs and team, artist, and media partnerships to help market your tickets and attract more buyers.
Privacy protection. We don’t reveal your identity to buyers or prospects.
Toll-free customer service – seven days a week – to answer your questions.
Free delivery directly to the buyer, or free Last Minute Services.
Guaranteed payment when you fulfill your orders.
For more information, read about our FanProtect™ Guarantee
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Yes | NoUp Q: I sold my tickets. What do I do next?
A:
As soon as your tickets sell, we’ll send you an order notification email. Follow the link in the email to log in to your account and confirm the order – even if you no longer have the tickets. The Confirm Tickets page appears.
Note: Sellers do not need to confirm orders being delivered by Instant eDelivery.
For detailed instructions on how to confirm an order, read about
Confirming Orders – If you have the tickets and can ship them immediately.
Confirming Orders for Tickets not In Hand – If you don’t have the tickets yet, but expect to receive them.
Confirming That You Cannot Provide the Tickets – If you no longer have the tickets you sold.
Please confirm all orders within 48 hours. If your order remains unconfirmed for more than 48 hours from the time of your email notification, we may choose to cancel the order and find alternate tickets for the buyer. Failure to confirm orders may result in the closure of your account.
Important: Once you confirm the order, don’t forget to follow any remaining steps to deliver the tickets to the buyer. For more information, read about Delivery Methods.
When you confirm an order, it moves in your account from Pending Confirmation to Awaiting Shipment. The order remains in Awaiting Shipment status until it enters the FedEx tracking system. For more information, read about Managing Your Listings.
Related Topics:
Confirming Orders | Confirming Orders for Tickets Not In Hand | Confirming That You Cannot Provide the Tickets | Shipping Tickets to Buyers | Entering Barcodes | Managing Your Listings
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Yes | NoUp Q: When will I get paid?
A:
Whether you choose to be paid by check or through PayPal, we will process your payment 7 days after we verify that the buyer received the tickets.
You can check the status of your payments at any time. To view your pending payments:
Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
Click Check My Payment Status at the top of the page.
Which payment option is the fastest?
It depends. For most people, PayPal will be the faster payment option. However, it is possible that receiving a check will be faster for you.
Here’s why:
If you choose to be paid by check, your check will be sent from Sacramento, California via First-Class Mail®. It may take as few as 2 or as many as 7 additional days for your check to arrive, depending upon where you live and the United States Postal Service.
If you choose to be paid through PayPal and you already have a PayPal account, your funds will be transferred and available in your PayPal account 7 days after we verify that the buyer received the tickets. However, it may take a few more days to transfer funds from your PayPal account to your bank account. Please contact your financial institution for information on how quickly they handle PayPal money transfers.
In addition, if you don’t already have a PayPal account, it takes a few days to set one up while PayPal verifies your bank account. Again, how long this takes depends upon your financial institution. For information on setting up a PayPal account, visit www.paypal.com.
So, which option will be faster depends upon where you live and your financial institution. We hope this information helps you determine which option will be better for you.
Why do we wait 7 days to process payment?
Ensuring the secure exchange of valid tickets is our top priority and is in the best interest of both buyers and sellers. That’s why we give a buyer one week from the date of shipment to inspect the tickets. This service feature gives buyers the confidence to purchase tickets from sellers, sight unseen. By allowing time for this process, you are helping make the StubHub marketplace more secure for everyone. Thank you!
Related Topics:
Receiving Payment (Payment Timeline) | Viewing Your Payment Information | Charges to Seller | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: What comments am I required to add to my listing?
A:
If any of the following applies to your tickets, you must disclose this information in your listing's Comments:
The tickets are not seated together, or are "piggyback" seats.
Note: Piggyback seats are seats situated one behind the other, rather than side-by-side.
The tickets are indicated by the venue as limited, partial, or obstructed view.
The tickets are in an alcohol-free section.
The tickets are designated for students or faculty.
The tickets are designated as handicapped seating.
Enter comments only in the Comments field and not in the Section, Row, or Seat fields. Why?
You may choose to add additional comments to your listing. However, limit your comments to pertinent information about the tickets, such as:
Close to restrooms
Handicapped accessible
Includes a parking pass
Do not post comments such as:
Editorial comments (One person's "Awesome View!" is another person's "Nosebleeds").
Personal contact information.
Non-guaranteed comments ("Be on TV!", "Reach out and touch Mick!", etc.).
Warning: Listings that do not conform to these standards may be removed without notification. If a buyer purchases tickets from a listing containing inaccurate information, the buyer may cancel the sale and you will be held liable for any additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer’s Guarantee.
Related Topics:
Providing Ticket Details | Entering Section and Row Information | Managing Your Listings
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Yes | NoUp Q: I sold my tickets, but I can't send them yet. What should I do?
A:
If your listing sold and you don't have the tickets yet, but you expect to receive them, you can confirm an order with the Tickets Not In Hand feature.
As soon as your tickets sell, we’ll send you an order notification email. Follow the link in the email to log in to your account and confirm the order. The Confirm Tickets page appears. For detailed instructions, read about Confirming Orders for Tickets not In Hand.
Very Important: Do not use this feature unless you are absolutely certain you will receive the tickets within 2 weeks of the event.If you do not think you will receive the tickets in time to ship them to the buyer, read about Confirming That You Cannot Provide the Tickets for instructions.
Related Topics:
Confirming Orders for Tickets Not in Hand | Confirming That You Cannot Provide the Tickets | Printing or Reprinting Shipping Labels | Shipping
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Yes | NoUp Q: How do I enter barcodes when I confirm an eDelivery order?
A:
When you confirm an order being delivered by eDelivery, you ll enter the barcode on each ticket in the order.
Enter the barcodes exactly as they appear on your tickets. If the barcode includes a dash (-) or any spaces or special characters (such as * / + - % $), enter those as well. Be very careful to enter the barcodes correctly – and double-check the information you’ve entered. Once you click Confirm This Sale, we’ll validate the barcodes you provided. If validation fails on any ticket, you will receive an error.
What happens next?
Once you’ve entered the barcodes and confirmed your order, we cancel the original barcodes and issue new ones to the buyer. Then, we deliver the tickets to the buyer electronically and send you an email with payment information.
Important: Keep in mind, once the buyer receives the tickets containing new barcodes, your original tickets are no longer valid and you must not use them yourself or attempt to sell them. However, don’t destroy them or throw them away. If an event is cancelled, you may need them to receive a refund from the venue.
Related Topics:
Delivering Tickets by eDelivery | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: How do I set prices for my tickets?
A:
It's up to you to decide on the sale price of your tickets. Enter your desired price per ticket for each listing. Remember, when your tickets sell, we collect a 15% commission from each sale, which we deduct prior to sending your payment. Be sure to keep this in mind when deciding on a price.
To help you decide on a price, you might look at the sale price of other comparable listings. This can give you an idea of what the market value of your tickets may be. Remember, we cannot guarantee that your tickets will sell. We don't collect a commission if your tickets do not sell.
When setting the sale price of your tickets, it is your responsibility to comply with all applicable local, state, federal and international laws, statutes and regulations.
To assist you with listing and pricing your tickets, the U.S. states and Canadian provinces with ticket resale regulations are listed below. States and provinces not listed have no restrictions on ticket resale.
State/Province Regulations
Arkansas, Kentucky, Michigan, Alberta (CA), Manitoba (CA), Ontario (CA) No more than face value
Florida No sale of multi-day or multi-event tickets that have been used at least once for admission
Georgia Only the original purchaser, a charity, or a licensed broker may sell for more than face value
Massachusetts No more than face value plus $2.00 (except that a ticket broker licensed by the state may charge for certain additional expenses related to acquiring and selling the ticket)
Mississippi No more than face value for events held on a state owned property and athletic contests at Mississippi colleges and universities; no limits on other events.
New Jersey No more than face value plus the greater of 20% of the ticket price or $3.00 (except that a registered ticket broker or season ticket holder may accept a premium of up to 50% of the price paid to acquire the ticket)
New Mexico No more than face value for college athletic events; no limits on other events.
North Carolina No more than face value plus $3.00
Rhode Island No more than face value plus the greater of 10% of the ticket price or $3.00
These laws are current as of January 1, 2008. Although we will make every attempt to keep this information up to date, awareness of the law is your responsibility, not StubHub's.
Related Topics:
Managing Your Listings | Paying Taxes | Charges to Seller | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: How do I change my delivery (or "in hand") date?
A:
If you have confirmed an order for tickets not currently in your possession (that is, tickets not "In Hand") and your expected date changes, you must contact us so we can update your listing and inform the buyer that the date their tickets will arrive has changed.
To change your expected delivery (or “in hand”) date:
Click Contact Us at the bottom of the StubHub homepage or in the left-hand navigation bar of the StubHub Help Center.
Select the Selling radio button.
Select Change Shipping Date from the drop-down menu.
Enter the required information in the fields provided.
In the Message field, type the order number and your new expected shipping date.
Click Submit.
We will contact you within 24 hours to verify the date change.
Related Topics:
Confirming Orders for Tickets Not In Hand | Shipping Tickets to Buyers |Printing or Reprinting Shipping Labels | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: I no longer have the tickets I listed for sale. What should I do?
A:
If you no longer have the tickets you listed, deactivate or delete the listing immediately. For more information, read about Removing Your Listings.
If you receive an order for tickets you no longer have or will not receive in time to send to the buyer, you must inform us of your situation. The sooner you let us know, the better we can assist the buyer, which will, in turn, reduce the likelihood that you incur additional charges.
Follow the link in your order notification email to log in to your account and confirm that you cannot fulfill the order. For detailed instructions, read about Confirming That You Cannot Provide the Tickets.
Related Topics:
Managing Your Listings | Removing Your Listings | Confirming That You Cannot Provide the Tickets | StubHub FanProtect™ Guarantee | User Agreement
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Yes | NoUp Q: How do I list section and row information?
A:
In the Section and Row fields, enter the section and row information exactly as it appears on your tickets. For example, let’s say your tickets are printed with the following section and row information:
Section: UBAL
Row: EE
In this example, you would type UBAL in the Section field, EE in the Row field, and nothing else in either field.
Important: You must provide accurate section and row information for the tickets you list. Do not enter TBD, TBA, N/A, or any other erroneous, inapplicable, or extraneous information in the Section or Row fields.
If you’d like to provide additional details about the tickets, always put these in the Comments field, and not in the Section, Row, or Seat fields.
Why shouldn’t you put other information in the Section or Row fields?
Simply put, properly entering your section and row information will help sell your tickets. Here’s why:
For many venues, we have developed interactive seat maps that allow buyers to browse for tickets by clicking on sections of the venue map. The Browse by Seat Map feature helps put you in touch with the buyers looking for tickets in your section. However, to accurately place your tickets on the seat map, we rely on the section and row information you give us.
If you enter additional information in the section and row fields, we won’t be able to map your tickets. Unmapped tickets are placed at the bottom of the list of tickets for an event, making them less visible to potential buyers.
Related Topics:
Providing Ticket Details | Adding Comments to Your Listing | Managing Your Listings
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Yes | NoUp Q: Why shouldn't I put comments in the Section or Row fields?
A:
Simply put, properly entering your section and row information will help sell your tickets. Here's why:
For many venues, we have developed interactive seat maps that allow buyers to browse for tickets by clicking on sections of the venue map. The Browse by Seat Map feature helps put you in touch with the buyers looking for tickets in your section. However, to accurately place your tickets on the seat map, we rely on the section and row information you give us.
If you enter additional information in the section and row fields, we won't be able to map your tickets. Unmapped tickets are placed at the bottom of the list of tickets for an event, making them less visible to potential buyers.
Related Topics:
Providing Ticket Details | Entering Section and Row Information | Adding Comments to Your Listing | Managing Your Listings
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Yes | NoUp Q: How do I retrieve a payment sent to PayPal?
A:
PayPal is an online service for sending and receiving money. All you need is a PayPal account to receive your StubHub payments electronically and transfer the money right into your bank account. To use PayPal to receive your StubHub payments, simply set up a PayPal account using the same email address you use for your StubHub account.
When we send payment to your PayPal account, your funds will be available 7 days after the buyer receives the tickets. You'll receive an email from PayPal with instructions and a link to retrieve your payment. Keep in mind, it may take a few more days to transfer the funds from PayPal to your bank account.
Is it free?
PayPal does not charge a fee for receiving payments from StubHub. But keep in mind, your payment will reflect our 15% commission for selling your tickets at StubHub.
To learn more about PayPal, including how to set up your own PayPal account, visit www.paypal.com.
Very Important: When registering for a PayPal account, you must use the same email address that you use for your StubHub account in order to receive your payment.
Related Topics:
Payment Methods | Receiving Payment by Check | Donating Payment to Charity | Changing Your Payment Method
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Yes | NoUp Q: How do I remove my listing from the site?
A:
You can deactivate or delete your ticket listing as long as it has not been selected by a buyer for purchase or, if you listed your tickets in an auction format, as long as there are no bids on your tickets.
Deactivate a listing if you want to remove it temporarily. You can reactivate it later. However, if you have decided to use the tickets yourself or sell them elsewhere, you must delete your listing.
To deactivate or delete tickets you've listed:
Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
Under Selling Tickets, click My Listings to view your current listings. You can only delete or deactivate active listings. Your listing is active until the moment a buyer selects it for purchase.
Choose Deactivate (or Delete) from the drop-down menu.
Select the box to the left of the listing you wish to deactivate or delete. You can deactivate or delete one listing at a time.
Click the Take Action button.
If you've chosen to deactivate the listing, the listing is moved to your account's Inactive Listings. If you've chosen to delete the listing, the listing is moved from Active Listings to Deleted Listings.
To learn more about deactivating, deleting, or reactivating your listings, read about Removing Your Listings.
Related Topics:
Removing Your Listings | Editing and Keeping Track of Your Listings | Listing Similar Sets of Tickets for the Same Event
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Yes | NoUp Q: How do I change my email address?
A:
You can change or update your email address and other account information at any time. To change the information in your account:
Click My Account at the top of the Stub
below i have copy and pasted info right off of stubhub.com. if any of you had half a brain you would have read this to begin with. some of you said you wanted to bring stubhub to small claims court, well good, luck you are about to figure out that not one of you has a case. read below!!!
You are buying tickets from a third party; neither StubHub.com nor StubHub, Inc. is the ticket seller. Ticket prices are set by the seller and may differ from face value. ALL SALES AND BIDS ARE FINAL. No refunds, transaction cancellations or exchanges will be issued for date/time changes or partial performances. Cancelled events will be handled on a case by case basis. All prices listed are in US dollars.
Q: What are the fees for buying tickets and what do they cover?
A:
We will show you your order total before you place the order or bid on tickets. The total amount of your StubHub ticket purchase equals:
The full price of the tickets (or, for auction-style sales, the full amount of your winning bid), plus
A commission equal to 10% of the full ticket price (or winning bid amount), and
A delivery fee
Shipping Services: $11.95 to $24.95 (depending upon where your tickets are being shipped and the shipping option you choose)
eDelivery Services: $4.95
Last Minute Services: $15.00
The shipping fee pays for your FedEx shipment with our integrated tracking system, which helps ensure the seller ships your tickets and that you get them on time. To provide ticket pick-up as close to the venue as possible, the Last Minute Services fee helps cover the expense of the Last Minute Service Centers.
You can be confident that StubHub is a safe, secure place to buy and sell tickets. Our patent-pending FanNetwork™ system ensures a convenient, reliable service you can trust. The 10% commission allows us to provide the following unique benefits:
An open marketplace, so we can offer you the widest possible selection of tickets at the best prices available - and unlike other websites, no two-minute time limit!
National marketing programs and team, artist, and media partnerships that attract a large pool of potential sellers.
Toll-free customer service - seven days a week - to answer your questions.
Our industry-first FanProtect™ Guarantee that your tickets will be authentic and arrive on time.
For more information, read about our FanProtect™ Guarantee.
Related Topics:
StubHub FanProtect™ Guarantee
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Yes | NoUp Q: Where do these tickets come from?
A:
Unlike other ticket websites, StubHub is not a ticket broker and we don’t own the tickets you purchase on our site. We started StubHub to provide an active marketplace where fans can gather to buy and sell tickets.
The price of tickets in a listing is determined by each individual seller. We're an open marketplace, which means that anyone can sell tickets at StubHub
Who are the sellers?
Among the fans selling tickets at StubHub are:
season ticket holders who cannot attend every game,
licensed ticket brokers,
ticket holders who have changed their plans,
ticket holders who are unable to attend an event, and
ticket holders with extra tickets to sell.
As a buyer, this allows you to choose from the widest possible selection of tickets to buy. Sellers may be individuals, businesses, ticket brokers, corporate sponsors, promoters, fan club members, contest winners, or just about anyone who wishes to see their tickets end up in the hands of another fan.
Are there any guarantees?
Yes! When you place an order at StubHub, we guarantee your tickets will be authentic and that they will arrive in time for the event. To learn more, read about our FanProtect™ Guarantee.
Related Topics:
StubHub FanProtect™ Guarantee
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Yes | NoUp Q: Why are some tickets priced differently within the same section?
A:
StubHub is not the ticket seller; you are buying tickets from a third party. When you buy tickets to a game, show, or other event at StubHub, you're buying from other fans, just like you, who have chosen to resell their tickets. Our unique marketplace allows you to see all of the available tickets at once, giving you the power to easily find the tickets you want, in the quantity you need, and at the best price available.
If you don't find what you're looking for, check back often! Our listings are constantly updated, and sellers regularly adjust prices as an event approaches based upon event news, supply and demand, and a variety of other circumstances.
Related Topics:
Viewing Ticket Details | Buying Tickets
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Yes | NoUp Q: What is a confirmed order?
A:
When you place an order for tickets at StubHub, we authorize (but do not charge) your account to verify your order and, as a safeguard, immediately send the seller an email instructing them to confirm that they will be able to deliver the tickets for your order.
We give sellers 48 hours to receive the notification email, confirm the order, and provide an expected fulfillment date. Sellers using Last Minute Services are required to confirm orders in 24 hours or less to ensure that buyers receive their tickets before the event.
We will not charge your account until the seller confirms your order. As soon as your order is confirmed, we'll send you an order confirmation email to let you know your account has been charged and your purchase is covered by our FanProtect™ Guarantee.
In a nutshell, when your order is confirmed:
The seller has agreed to fulfill your order
You receive an order confirmation email
Your credit card is charged
Your purchase is fully covered by StubHub's FanProtect™ Guarantee
What if the seller doesn't confirm my order?
If a seller does not confirm your order after 48 hours, we will attempt to contact the seller about the delay in confirmation. If the seller cannot confirm the order, we will try to find alternate tickets in the StubHub marketplace for you to buy – or you may cancel the order.
When searching for alternate tickets, we will attempt to find and offer the best tickets available at StubHub that are as similar as possible to the original ticket price and location. Keep in mind, the price of tickets available at StubHub is determined by supply and demand and the price of alternate tickets may be more or less than your original order total.
Again, you may agree to purchase the alternate tickets (which may be at a different price than your original order) or you may cancel the order. If you ultimately cancel the order – or if we are unable to find comparable alternate tickets for you – the authorization on your account will be released and you will not be charged.
Are StubHub sellers dependable?
StubHub sellers have a proven record of reliability that we’re very proud of. Additionally, sellers who fail to confirm orders face account suspension, deactivation, and other possible penalties. Rest assured, sellers at StubHub have an exceptional success rate for confirming their orders.
Related Topics:
User Agreement | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: Where are my tickets?
A:
If your tickets do not arrive by the expected delivery date, give us a call within 3 days at 1.866.STUBHUB (1.866.788.2482). Have your order number ready and we will help you locate your tickets.
Remember, in some cases, a seller will not ship tickets immediately upon receiving an order. For example, this is often the case for NBA, MLB, NHL and NFL ticket holders whose tickets may not be distributed until a few weeks before the start of the season.
As soon as the Seller confirms your order, we’ll send you an email to let you know when your tickets will be delivered, or (if you’ll be picking up the tickets) when and where your tickets will be available for pick-up. If your tickets will not be delivered right away, we’ll email you again on the expected delivery date.
How long should I wait for Order Confirmation?
Although this is rare, if you place an order and do not receive an Order Confirmation email within 48 hours, please give us a call right away at 1.866.STUBHUB (1.866.788.2482). We will contact the seller on your behalf to inquire about the unconfirmed order.
How will I get my tickets?
StubHub offers three types of delivery, depending upon the tickets and the event. No matter which delivery method is available, we guarantee your tickets will arrive in time for the event. For a ticket listing, one of three delivery methods will be available:
FedEx Shipping – Most ticket orders will be shipped by FedEx. We use FedEx because it allows us to track all shipments and ensure delivery, which, in turn, lets us know when to pay sellers.
Shipping fees range from $11.95 to $24.95, depending upon where and how quickly your tickets are being shipped. We ship to the United States and Canada only.
eDelivery – eDelivery allows you to receive your tickets or electronically or pick them up from a venue Will Call window or ticket kiosk. Options include standard eDelivery, Instant eDelivery and WillCall/Kiosk.
eDelivery fees are $4.95 – StubHub’s lowest-priced delivery method.
Last Minute Services – With Last Minute Services, you can purchase tickets right up to the start of the event and pick them up at a convenient Last Minute Service Center before the event starts.
To make this service possible, there is a $15.00 fee to help cover the expense of the Last Minute Service Centers.
Can I track my FedEx shipment?
Yes. If your tickets are being shipped to you, we’ll provide a FedEx tracking number when we send your Order Confirmation and on your My Orders page once your tickets have been shipped. Just click the link to track your package on the FedEx website.
If you still have questions about your shipment, email customerservice@stubhub.com or give us a call at 1.866.STUBHUB (1.866.788.2482). Please have your order number ready.
Related Topics:
Viewing Your Order Status | Ticket Delivery Methods | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: How do I pick up tickets at a Last Minute Service Center?
A:
With Last Minute Services, you can purchase tickets for select events at StubHub right up until event time and pick up your tickets at a Last Minute Service Center.
To help make this service possible, there is a $15.00 handling fee for Last Minute Pick-up orders.
Important: When visiting a Last Minute Service Center, bring your StubHub Order Number or confirmation email, a valid photo ID, and the credit card you used when you purchased your tickets. For orders placed with PayPal, a credit card may not be needed.
Where are the Last Minute Service Centers?
Click here to see a list of the regional Last Minute Service Centers and their addresses. You can click any city in the list to view a printable page with a map and more information about the location.
Is this a complete list?
No. This is a list of the Last Minute Service Centers that have permanent addresses. To provide ticket pick-up as close to the venues as possible, the locations of the other pick-up locations vary, depending upon the events and venues.
For Last Minute Service Centers not listed:
Most are located within walking distance of the venue.
We will always give you the exact address before you place your ticket order.
We will repeat the address and provide directions in your order confirmation email.
Note: Last Minute Services for buyers and sellers in the StubHub marketplace are provided by Last Minute Transactions, Inc., a StubHub affiliate that owns and operates the Last Minute Service Centers
When can I pick up my tickets?
In most cases, the Last Minute Service Centers open 2 hours before the start of an event and stay open until the event begins. You can pick up your tickets any time during this 2-hour period.
Note: Early pick-up is not available. In the rare case that early pick-up is available for your event, we will send you an email with your early pick-up options.
Can someone else pick them up for me?
If you are unable to pick up your tickets, you may be able to authorize someone else to pick them up on your behalf. Give us a call at 1.866.STUBHUB (1.866.788.2482).
Note: Last Minute Services for buyers and sellers in the StubHub marketplace are provided by Last Minute Transactions, Inc., a StubHub affiliate that owns and operates the Last Minute Service Centers.
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Yes | NoUp Q: How do I pick up tickets at Will Call/Kiosk?
A:
When eDelivery (or Instant eDelivery) is the delivery method, Will Call/Kiosk may also be an available delivery option. If Will Call/Kiosk is available, you can select it on the Order Summary page before you place your order.
If you select Will Call/Kiosk, you will not receive any paper or electronic tickets for your order. Instead, you’ll just take your photo ID and purchase credit card to the venue Will Call window or any ticket kiosk on the day of the event.
Note: Will Call/Kiosk is not available when paying with PayPal.
Very Important: You must receive an email from StubHub confirming that your tickets are at Will Call/Kiosk to be guaranteed entry to the event. This email should arrive within 48 hours of placing your order.
If you are purchasing tickets for someone else, you must provide the recipient’s name when you place your order. For Will Call/Kiosk orders, the recipient must go to a Will Call window to pick up the tickets and their name must be on file for admission to the event.
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Yes | NoUp Q: Why is there a fee for picking up tickets?
A:
For Last Minute Services orders, the $15.00 fee helps provide the service and operation of the Last Minute Service Centers, which enable you to conveniently pick up tickets purchased when the event is less than 3 days away.
For Will Call/Kiosk orders, the $4.95 fee helps make the integration with venue Will Call and ticket kiosks possible.
For more information on how these services work, read about Picking Up Tickets at a Last Minute Service Center and Picking Up Tickets at Will Call/Kiosk.
Related Topics:
Picking Up Tickets Using Last Minute Services | Picking Up Tickets at Will Call/Kiosk
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Yes | NoUp Q: Why don't you reveal the seat numbers?
A:
There are a couple of reasons.
First, it's a privacy issue for many sellers. Requiring the disclosure of seat numbers would make many sellers unwilling or unable to sell their tickets at StubHub - and that would reduce the number of tickets available for you to purchase.
Second - and more important - we want to provide a level of guarantee for the tickets you purchase. Because most tickets are shipped directly from the seller and are never in our possession, guaranteeing exact seats is simply beyond our capability. For example, if your purchase 2 tickets from a listing of 6 tickets, we cannot guarantee which 2 of the 6 the seller will ship to you.
What about aisle seats?
Aisle seats are a major selling point for any set of tickets. If one of the tickets in a listing is for an aisle seat, the seller will almost certainly state this in the listing's Comments. But again, we are unable to guarantee which tickets the seller ships from a listing.
So what do we guarantee?
We understand how important it is to get the tickets you want. We guarantee that the tickets you purchase from a single listing will be seated together - unless otherwise noted in the listing's Comments. We also guarantee that the tickets you receive will be in a section and row equal to, comparable to, or better than the section and row listed. For more information, read about our FanProtect™ Guarantee.
Does StubHub ever guarantee seat numbers?
Yes. Because StubHub is partnered with Major League Baseball, when a season ticket holder lists Major League Baseball tickets from their team’s website, the seat information is automatically transferred to StubHub from the team, allowing us to guarantee those exact seats to buyers and deliver the tickets by Instant eDelivery. When seat numbers are available, you’ll see them on the Order Review page before you place your order.
Related Topics:
Choosing Tickets | Viewing Ticket Details | Buying Tickets | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: Will all of my seats be together?
A:
Yes – we guarantee it! If the tickets you purchased were listed together in a single listing – even if you did not purchase all of the tickets in the listing – the tickets you receive will be seated together unless otherwise noted in the seller’s Comments. Please review the ticket details before making a purchase.
If the tickets you receive are not seated together and this was not noted in the Seller Comments, please give us a call immediately at 1-866-STUBHUB (1-866-788-2482).
Note: At some venues, even (or odd) numbered seats are consecutive. For example, seats 2, 4, and 6 may be consecutive. Please check the seat map or contact the venue directly to determine the venue's seat configuration.
Related Topics:
Viewing Ticket Details | Buying Tickets | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: How do I select a quantity of tickets?
A:
In the ticket listing, Quantity denotes the number of tickets available for you to purchase, as specified by the seller. If the seller is willing to split the quantity and sell a portion of the tickets, the listed quantity will read "Up to (#) tickets together." Otherwise, the quantity will read "(#) tickets together," and the number is not negotiable.
For example, if the quantity reads, "Up to 6 tickets together," you may be able to purchase a single ticket, a pair of tickets, or a group of three tickets, depending upon how the seller is willing to split the quantity. If the quantity reads "6 tickets together," the seller is only willing to sell all six tickets as a group.
If you’re on a budget, need a specific number of tickets, or both, you can use the StubHub TicketFilter to list only those available tickets that match what you’re looking for.
To use the TicketFilter to locate tickets:
Choose the quantity you're looking for from the Quantity drop-down menu. To find tickets in all available quantities, choose "--."
Select the checkbox corresponding with the price range that fits your budget. To find tickets at any price, select "Show All."
Click the Find button.
A list of tickets matching your search criteria displays.
Related Topics:
Viewing Ticket Details | Buying Tickets | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: I received an error while placing an order. What should I do?
A:
If you get an error while placing an order, double-check the order details to ensure that all the information you provided is accurate. If you still receive an error, it's possible that your financial institution is flagging the purchase for some reason. Contact PayPal or the company that issued your credit or debit card to make sure they have not placed a hold on the purchase for any reason.
If this doesn't resolve the issue, please give us a call at 1.866.STUBHUB (1.866.788.2482) for assistance.
Related Topics:
Buying Tickets | Completing Orders | Authorizing Your Credit or Debit Card
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Yes | NoUp Q: Why does StubHub only ship by FedEx?
A:
We use FedEx so we can track all shipments to ensure that sellers ship tickets on time and that buyers get them in time for their events. From the moment you place your order, we’re watching closely to make sure the exchange goes smoothly – and we don’t pay the seller until we’ve confirmed delivery.
In short, integrating the StubHub marketplace with FedEx tracking helps make our FanProtect™ Guarantee to buyers and sellers possible.
Related Topics:
Ticket Delivery Methods | Changing Your Shipping Address | Why can't you ship to my P.O. Box? | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: What is eDelivery?
A:
With eDelivery, you ll receive your tickets electronically and print them from home. Currently, eDelivery is only available for Major League Baseball ticket orders.
eDelivery includes three types of delivery methods:
eDelivery – With eDelivery, like other StubHub orders, the seller must first confirm your order before your tickets can be delivered. As soon as your order is confirmed by the seller, we’ll send you an email with instructions on how to download and print your tickets from home. Just download the tickets, print them, and take them with you to the event.
Instant eDelivery – With Instant eDelivery, you’ll get your tickets within minutes. When you place your order, we’ll send you an email with instructions on how to download and print your tickets from home.
WillCall/Kiosk – When eDelivery (or Instant eDelivery) is the delivery method, Will Call/Kiosk may also be an available delivery option. If Will Call/Kiosk is available, you can select it on the Order Summary page before you place your order.
If you select Will Call/Kiosk, you will not receive any paper or electronic tickets for your order. Instead, you’ll just take your photo ID and purchase credit card to the venue Will Call window or any ticket kiosk on the day of the event. Note: Will Call/Kiosk is not available when paying with PayPal.
Very Important: You must receive an email from StubHub confirming that your tickets are at Will Call/Kiosk to be guaranteed entry to the event. This email should arrive within 48 hours of placing your order.
If you are purchasing tickets for someone else, you must provide the recipient’s name when you place your order. For Will Call/Kiosk orders, the recipient must go to a Will Call window to pick up the tickets and their name must be on file for admission to the event.
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Yes | NoUp Q: What s the difference between eDelivery and Instant eDelivery?
A:
Like other orders at StubHub, sellers must confirm the eDelivery orders they receive. Sellers have 48 hours to confirm orders, so even though you ll receive your tickets electronically, you won t get them instantly.
Instant eDelivery means the seller gave StubHub instant access to the tickets when the ticket listing was created. That means your order is immediately confirmed as soon as you place it and you’ll get your tickets right away. In addition, because StubHub has immediate access to the tickets, we are able to guarantee the seat numbers. When Instant eDelivery is available for a set of tickets, you’ll see the seat numbers on the Order Review page before you place your order.
The same rule applies to Will Call/Kiosk orders. If eDelivery and Will Call/Kiosk are available, the seller must confirm your Will Call/Kiosk order. If Instant eDelivery and Will Call/Kiosk are available, your order will be confirmed as soon as you place it. But keep in mind, in both cases you will not receive paper or electronic tickets for Will Call/Kiosk orders.
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Yes | NoUp Q: How do I print e-tickets?
A:
If your tickets are being delivered electronically, you ll need a printer that can print e-tickets (such as an ink-jet or laser printer). Just click the link in your email or go to your My Orders page to download and print your tickets.
Note: In some cases, your tickets will be emailed to you as a PDF attachment. If so, you ll also need Adobe Reader to print your tickets. Click here to download Adobe Reader for free. Then, just click the attachment in your email to download and print your tickets.
What if I don’t have a printer?
When you place your order, you can select the Will Call/Kiosk option (if available) and pick your tickets up at the venue Will Call window on the day of the event.
If Will Call/Kiosk is not available and you don’t have a printer at home, you can print your tickets at a local business that offers printing services, such as any FedEx/Kinko’s location.
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Yes | NoUp Q: Why can't you ship to my P.O. box?
A:
We use Federal Express to ship all packages. This allows us to track your package at every stage during the shipping process. However, FedEx delivers only to business and residential addresses, and not to P.O. boxes.
We ship within the United States and Canada only and we guarantee your shipment will arrive in time for the event. If you live in Canada, we won't accept your order unless there is enough time for your shipment to clear customs and arrive in time for the event.
Related Topics:
Ticket Delivery Methods | Changing Your Shipping Address
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Yes | NoUp Q: What are StubHub s delivery fees and what do they cover?
A:
StubHub offers three types of delivery, depending upon the tickets and the event. For a ticket listing, one of three delivery methods will be available:
FedEx Shipping – Shipping fees range from $11.95 to $24.95, depending upon where and how quickly your tickets are being shipped. We ship to the United States and Canada only.
eDelivery – eDelivery (or electronic delivery) includes Instant eDelivery and Will Call/Kiosk. eDelivery fees are $4.95 – StubHub’s lowest-priced delivery method.
Last Minute Services – With Last Minute Services, you can purchase tickets right up to the start of the event and pick them up at a convenient Last Minute Service Center before the event starts. There is a $15.00 fee for Last Minute Services orders.
The delivery fees enable us to provide, maintain, and continually improve the StubHub FanNetwork™ system that automatically triggers and monitors ticket delivery from sellers to buyers, allows operation of the Last Minute Service Centers, and makes ticket pickup available from venue Will Call windows and ticket kiosks. Our unique system ensures the secure exchange and timely delivery of tickets, assuring the speed, convenience, and reliability that make our guarantee possible and gives fans peace of mind. The StubHub FanNetwork™ supports:
Delivery directly to the customer
Delivery to the the Last Minute Service Center for your convenience
Delivery to venue Will Call windows and integration with venue ticket kiosks
Related Topics:
Ticket Delivery Methods
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Yes | NoUp Q: How do I bid on an auction?
A:
After reviewing the ticket details in an auction-style listing, to bid on the tickets:
Click the Place Bid button. You may be prompted to log in.
The Current Bid, Minimum Bid, and Bid Increment display.
The Minimum Bid is the lowest bid amount the Seller is willing to accept. The Bid Increment is the increase in dollar amount required for each new bid. For example, if the Current Bid is $60.00 and the Bid Increment is $5.00, the next bid must be at least $65.00.
Enter the maximum amount you are willing to pay for all the tickets in the listing in the Your Maximum Bid field and click the Continue button.
Each time someone outbids you, we'll automatically increase your bid by the specified bid increment until you win the tickets or your maximum bid amount is reached, whichever comes first.
Important: An authorization for the amount of your Maximum Bid (plus fees) is sent to your credit or debit card each time you place a new bid. Although your card is not charged until the sale ends (if you are the winner) and the seller confirms your order, debit card issuers will withhold funds (up to 48 hours) for each authorization your account receives. Therefore, when bidding on auction-style listings, we recommend always using a credit card. Note: You cannot use PayPal to bid on auctions.
Follow the remaining steps, just like any other purchase.
Important: Before you click the Place Bid button, carefully examine the ticket details, double-check to make sure all of your shipping and billing information is correct, and read the StubHub User Agreement.
If you're ready to start bidding, click the Place Bid button.
For more information, read about Bidding for Tickets .
Related Topics:
Bidding for Tickets | Viewing Ticket Details | User Agreement
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Yes | NoUp Q: Is the StubHub site secure?
A:
Absolutely. Your privacy is important to us. We employ sophisticated encryption technology to ensure the protection of your personal information and your records. For more information on our commitment to security and privacy, read our Privacy Policy.
Related Topics:
Privacy Policy | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: What are my payment options for buying tickets?
A:
You can buy tickets with PayPal,your Visa or MasterCard debit card or Visa, MasterCard, Discover, or American Express credit card. To process your purchase, we also require your card's 3-digit (or, for American Express, 4-digit) security (CSC) code. For more information on security codes, click here.
Important: : If you're using a credit or debit card to buy tickets, the billing address in your StubHub account must match the billing address associated with that card.
Related Topics:
Adding Credit or Debit Card Information | Changing Your Credit or Debit Card Information | Buying Tickets | Protecting Your Privacy
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Yes | NoUp Q: Can I pay for my tickets with PayPal?
A:
Yes, for many events, you can order tickets and pay for them with PayPal. The first time you do, you can create a PayPal account or log into your existing account while you're buying tickets. After that, we'll save your PayPal preferences so you won't have to log in to PayPal for future StubHub orders. You can save one PayPal account in your StubHub account at a time.
As always, your orders are fully covered by StubHub's FanProtectTM Guarantee.
Changing Your Billing Method
If you've ordered tickets at StubHub before using a credit card, you can easily change your billing method to PayPal. When you're ordering a set of tickets, just click the Edit button next to your billing details on the Order Summary page before you place your order.
If you've previously ordered tickets using PayPal and want to use a different PayPal account, go to My Account and delete your existing PayPal preferences from your StubHub account. Then, when you've found the tickets you want to buy, you can choose another PayPal account to link to your StubHub account when you're placing your order.
When PayPal is Not Available
At this time, PayPal is not supported for eDelivery and Will Call/Kiosk orders or bidding on auctions. In addition, PayPal may not be available for orders exceeding a certain dollar amount.
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Yes | NoUp Q: Where is the CSC code on my credit card?
A:
On Visa, MasterCard, and Discover cards, the CSC code is a three-digit number located on the right-hand side of the signature strip on the back of the card. Usually it is preceded by either the full credit card number or the last four digits of the credit card number.
On an American Express card, the CSC code is a four-digit number located on the face of the card in the upper-right.
Related Topics:
Providing Credit or Debit Card Information | Adding Credit or Debit Card Information | Buying Tickets | Protecting Your Privacy
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Yes | NoUp Q: Do the listed ticket prices differ from face value?
A:
Most likely, yes. Because the seller determines the price of tickets in each listing, the listed price may differ from the face value printed on the ticket. Keep in mind, to decide on a sale price, the seller must consider the original cost of acquiring the tickets, which may include convenience fees, delivery charges, acquisition rights, and a variety of other expenses.
When you buy tickets at StubHub, you may be paying more than face value or you may be paying less. Ultimately, supply and demand dictate successful sale prices. In the case of popular events, with many potential buyers and few sellers, demand will drive prices up. On the other hand, tickets for an event with many sellers and few buyers will often sell below face value.
It is the seller's responsibility to abide by the StubHub User Agreement and list tickets in accordance with all applicable local, state, federal, and international laws, statutes, and regulations. However, sellers are free to ask any price for their tickets and StubHub does not attempt to regulate sellers' ticket prices.
In addition, it is the buyer's responsibility to make informed purchase decisions. If you are concerned about paying more than face value for tickets, StubHub recommends checking an event's ticket prices with the venue before placing an order. When comparing prices, keep in mind the event's popularity and ticket availability, as well as the various expenses sellers might incur to obtain the tickets.
For more information, please read our User Agreement.
Related Topics:
State Laws on Resale of Tickets | Understanding the StubHub Terms and Conditions | User Agreement
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Yes | NoUp Q: Can I order tickets at StubHub that aren't yet on sale to the public?
A:
Sometimes, yes.
Once an event has been formally announced and is featured on the StubHub website, sellers are free to list tickets for that event – even if the tickets aren't yet available to the general public.
How is that possible?
Many StubHub sellers have advance access to tickets, possibly as season ticket holders or through other connections. In addition, StubHub may have partnerships with artists, teams, or venues that occasionally make advance ticket availability possible.
Finally, StubHub is an open marketplace. As such, there are StubHub sellers who list tickets on speculation. To keep the marketplace secure, we work closely with sellers to ensure orders are fulfilled. StubHub sellers are required to deliver the tickets they list to remain in good standing – and we take pride in our sellers' proven record of reliability.
So there's no risk?
Any open marketplace has its risks – but assuming that risk for you is part of the service we provide. We will not charge you until the seller confirms delivery of your order. Once your order is confirmed by the seller, we guarantee that you'll get your tickets and that they'll arrive in time for the event. You can order tickets at StubHub with confidence, knowing that you'll be covered by our FanProtect™ Guarantee.
Related Topics:
What is a confirmed order? | Where do these tickets come from? | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: I think I received the wrong tickets. What should I do?
A:
Give us a call right away at 1.866.STUBHUB (1.866.788.2482). Be prepared to give your order number. While this is rare, rest assured you are fully covered by the StubHub FanProtect™ Guarantee, and we will do everything in our power to resolve the situation to your satisfaction.
Related Topics:
StubHub FanProtect™ Guarantee
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Yes | NoUp Q: If an event is cancelled, will I get a refund?
A:
When an event is cancelled or a contingent event is not played, we'll send you an email to let you know. Return your tickets within 2 weeks of receiving our email and we'll fully refund the cost of the tickets plus all service and delivery fees. Please allow us 3 weeks to process your refund.
Note: If your tickets were delivered by eDelivery, you do not need to take any action or return your tickets. We will send you an email with information about your refund.
Important: When you return your tickets, include your name and StubHub order number or a copy of your order confirmation email.
Return tickets to:
StubHub
Attn: Refunds
199 Fremont Street
3rd Floor
San Francisco, CA 94105
Related Topics:
Postponed Events | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: The event I purchased tickets for was rescheduled and I can't go. What should I do?
A:
If an event has been postponed and rescheduled, your tickets are yours to use on the new date. If you're unable to use the tickets, you may be able to post them for sale at StubHub.
If the event has not yet been rescheduled, continue to monitor the situation. We will re-list the event as soon as a date is announced. Again, you can attend the event on the rescheduled date or, if time permits, post them for sale at StubHub.
If a postponed event is ultimately cancelled, read about Cancelled and Contingent Events.
Unfortunately, the circumstances surrounding postponed events are unpredictable. Although we will try to help you resolve your ticket situation, we are not responsible for postponed events, partial performances, or venue, date, or time changes. No refunds will be issued.
Related Topics:
Cancelled and Contingent Events
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Yes | NoUp Q: If a contingent event (such as, game 7 of a playoff) is not played, will I get a refund?
A:
When an event is cancelled or a contingent event is not played, we ll notify you of the cancellation via email. Follow the instructions in the email to return your tickets. You must return your tickets to us within 2 weeks of the event cancellation. Once we receive your tickets, we ll fully refund the cost of the tickets plus all service and delivery fees. Please allow 3 weeks for us to process your refund.
Note: If your tickets were delivered by eDelivery, you do not need to take any action or return your tickets. We will send you an email with information about your refund.
Important: When you return your tickets, include your name and StubHub order number or a copy of your order confirmation email.
Return tickets to:
StubHub
Attn: Refunds
199 Fremont Street
3rd Floor
San Francisco, CA 94105
Related Topics:
Postponed Events | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: What do I do if my tickets were lost, damaged, or stolen?
A:
Keep in mind that once you receive your tickets, you are responsible for their welfare and safekeeping. Unfortunately, most tickets are irreplaceable and we cannot guarantee any replacements. Treat your tickets as if they are cash and keep them in a safe, secure place until you're ready to use them.
If your tickets were lost during shipment, give us a call immediately at 1-866-STUBHUB (1-866-788-2482). We will work with FedEx on a claim to help locate your tickets.
What if I need reprints?
We cannot guarantee reprints. However, for a $20 fee you can submit a Reprint Request and we will attempt to obtain reprints from the seller for you. Keep in mind, the seller may not be able to obtain reprints and is under no obligation to do so.
Important: The $20 Reprint Request fee is not refundable, even if reprints cannot be obtained.
If the seller is able to obtain reprints, you are also responsible for any fees the seller incurs to obtain the reprints. An additional shipping charge may also apply.
For reprinted tickets:
Reprints must be issued for all tickets in the order.
Reprinted ticket orders are not covered by StubHub's FanProtect™ Guarantee.
All fees involved in obtaining reprints are non-refundable even if you find your original tickets.
Once reprinted, the original tickets are no longer valid. If you find them, we recommend that you destroy them to avoid any possible confusion.
There are no fees for reprints required due to a FedEx error.
To submit a Reprint Request, give us a call at 1.866.STUBHUB (1.866.788.2482).
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Yes | NoUp Q: Can I cancel my order?
A:
Once you order tickets, a seller has 48 hours to confirm your order. You cannot cancel an order during this 48-hour period.
You can cancel an order that has remained unconfirmed for 48 hours or more until the seller confirms the order. Give us a call at 1.866.STUBHUB (1.866.788.2482). If you wish, we will contact the seller on your behalf to inquire about the unconfirmed order. Otherwise, we'll be happy to help you cancel the order - and look for comparable tickets!
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Yes | NoUp Q: Where can I find information about StubHub, Inc.?
A:
Learn about us from our web site.
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Yes | NoUp Q: Who should I talk to about partnering with StubHub?
A:
For information on partnership opportunities with StubHub, contact bizdev@stubhub.com
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Yes | NoUp Q: How do I contact StubHub?
A:
For the quickest email response, click here to use our Contact Us form. By using the Contact Us form, we can automatically direct your email to the appropriate department and respond to you more quickly.
You can also reach us in the following ways:
Email:
customerservice@stubhub.com
U.S. Mail:
StubHub
199 Fremont Street
Suite 300
San Francisco, CA 94105
Ticket Pick-up: This is not the address for ticket pick-up. For information on picking up tickets in San Francisco, click here.
Phone:
1.866.STUBHUB (1-866-788-2482)
Weekdays: 5am – 8pm Pacific Time
Weekends: 6am – 7pm Pacific Time
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Yes | NoUp Q: Why do I need an email address? How do I get one?
A:
Email is our primary way of communicating with you. We’ll send all notices regarding your purchase to the email address associated with your StubHub account. If you don’t have an email address, you can get one for free from a variety of services, including Hotmail, Yahoo, Google, and many Internet service providers.
Related Topics:
Creating an Account
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Yes | NoUp Q: How can I sign up to receive email Ticket Updates and Fan Alerts?
A:
If you’d like to receive our event email newsletters with news on the latest events, StubHub updates, and special offers, you can join our email list. You can also opt out of our email list at any time. To sign up for (or opt out of) our email list:
Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
Under Account Settings, click My Preferences to see your email contact preferences.
Select the checkbox next to each type of email you’d like us to send you. If you do not wish to receive emails, deselect the checkboxes.
Click Save to save your Contact Preferences.
Below the Contact Preferences are your Interests and Ticketing Preferences. By editing this information, you can customize the emails we send you so they are specific to your interests. Some of your interests may already be listed for you, based upon your browsing and purchase history.
To customize your Interests and Ticketing Preferences:
Click any category on the left, such as My Cities.
Highlight an item that interests you in the list.
Click Add.
To remove items from your list of Interests and Ticketing Preferences:
Click Edit below any category, such as My Cities.
Highlight the item you want to remove from your list.
Click Remove
Note: If you add interests to My Venues, My Artists, My Teams & Sporting Events, or My Theater, you must also check the corresponding checkbox in your Contact Preferences to receive these updates.
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Yes | NoUp Q: How can I stop receiving email Ticket Updates and Fan Alerts?
A:
If you d like to stop receiving our event email newsletters with news on the latest events, StubHub updates, and special offers, you can opt out at any time. To do so:
Click here to view the email unsubscribe page.
Enter the email address you wish to unsubscribe.
Click the Unsubscribe button to save your changes.
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Yes | NoUp Q: How can I find information about the venue, such as hours, if children need tickets, and how many rows are in a section?
A:
While viewing the list of tickets for an event, click the venue's name just below the name of the event to view the information we have for that venue.
For example, while viewing the list of tickets for an A's vs. Giants game at AT&T Park in San Francisco, click AT&T Park in San Francisco, CA just below "Oakland Athletics at San Francisco Giants Tickets" on the Event Page. The information we have about AT&T Park appears.
Note: We are not affiliated with any venues and the amount of information we have varies. In most cases, the venue's address and phone number are available.
Keep in mind that every venue is unique, with different policies, seating configurations, and hours of operation. We do our best to keep this information up to date, but even the rows and seating capacity for large venues change regularly and without notice. As just one example, Boston's Fenway Park has added over 5,000 seats since 2001. Since we have no venue affiliations, we're not always the first to know when changes have been made.
That's why contacting the venue directly is still the best way to get the most up-to-date and accurate information. Most venues have websites - so it's easy to find out the venue's contact information by simply typing the name of the venue into a search engine such as Google, Yahoo, or Ask.com.
Q: What is StubHub's commission and what does it cover?
A:
Listing tickets is free. When your tickets sell, we collect a commission equal to 15% of the total amount of the sale. We deduct the 15% commission automatically before we send your payment. Be sure to keep this in mind when deciding on the sale price of your tickets.
For example, if you list a pair of tickets at $50 each and someone purchases both tickets, for a total sale of $100, StubHub’s commission will equal $15 and your payment will equal $85.
The 15% commission helps us maintain a safe, secure place for fans to buy and sell tickets. Our patent-pending FanNetwork™ system ensures a convenient, reliable service you can trust. When you sell tickets at StubHub, you get the following unique benefits:
An open marketplace to accommodate the greatest number of potential sellers, which, in turn, attracts more buyers.
No listing fees.
The ability to choose your ticket price and change it any time, twenty-four hours a day.
National marketing programs and team, artist, and media partnerships to help market your tickets and attract more buyers.
Privacy protection. We don’t reveal your identity to buyers or prospects.
Toll-free customer service – seven days a week – to answer your questions.
Free delivery directly to the buyer, or free Last Minute Services.
Guaranteed payment when you fulfill your orders.
For more information, read about our FanProtect™ Guarantee
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Yes | NoUp Q: I sold my tickets. What do I do next?
A:
As soon as your tickets sell, we’ll send you an order notification email. Follow the link in the email to log in to your account and confirm the order – even if you no longer have the tickets. The Confirm Tickets page appears.
Note: Sellers do not need to confirm orders being delivered by Instant eDelivery.
For detailed instructions on how to confirm an order, read about
Confirming Orders – If you have the tickets and can ship them immediately.
Confirming Orders for Tickets not In Hand – If you don’t have the tickets yet, but expect to receive them.
Confirming That You Cannot Provide the Tickets – If you no longer have the tickets you sold.
Please confirm all orders within 48 hours. If your order remains unconfirmed for more than 48 hours from the time of your email notification, we may choose to cancel the order and find alternate tickets for the buyer. Failure to confirm orders may result in the closure of your account.
Important: Once you confirm the order, don’t forget to follow any remaining steps to deliver the tickets to the buyer. For more information, read about Delivery Methods.
When you confirm an order, it moves in your account from Pending Confirmation to Awaiting Shipment. The order remains in Awaiting Shipment status until it enters the FedEx tracking system. For more information, read about Managing Your Listings.
Related Topics:
Confirming Orders | Confirming Orders for Tickets Not In Hand | Confirming That You Cannot Provide the Tickets | Shipping Tickets to Buyers | Entering Barcodes | Managing Your Listings
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Yes | NoUp Q: When will I get paid?
A:
Whether you choose to be paid by check or through PayPal, we will process your payment 7 days after we verify that the buyer received the tickets.
You can check the status of your payments at any time. To view your pending payments:
Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
Click Check My Payment Status at the top of the page.
Which payment option is the fastest?
It depends. For most people, PayPal will be the faster payment option. However, it is possible that receiving a check will be faster for you.
Here’s why:
If you choose to be paid by check, your check will be sent from Sacramento, California via First-Class Mail®. It may take as few as 2 or as many as 7 additional days for your check to arrive, depending upon where you live and the United States Postal Service.
If you choose to be paid through PayPal and you already have a PayPal account, your funds will be transferred and available in your PayPal account 7 days after we verify that the buyer received the tickets. However, it may take a few more days to transfer funds from your PayPal account to your bank account. Please contact your financial institution for information on how quickly they handle PayPal money transfers.
In addition, if you don’t already have a PayPal account, it takes a few days to set one up while PayPal verifies your bank account. Again, how long this takes depends upon your financial institution. For information on setting up a PayPal account, visit www.paypal.com.
So, which option will be faster depends upon where you live and your financial institution. We hope this information helps you determine which option will be better for you.
Why do we wait 7 days to process payment?
Ensuring the secure exchange of valid tickets is our top priority and is in the best interest of both buyers and sellers. That’s why we give a buyer one week from the date of shipment to inspect the tickets. This service feature gives buyers the confidence to purchase tickets from sellers, sight unseen. By allowing time for this process, you are helping make the StubHub marketplace more secure for everyone. Thank you!
Related Topics:
Receiving Payment (Payment Timeline) | Viewing Your Payment Information | Charges to Seller | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: What comments am I required to add to my listing?
A:
If any of the following applies to your tickets, you must disclose this information in your listing's Comments:
The tickets are not seated together, or are "piggyback" seats.
Note: Piggyback seats are seats situated one behind the other, rather than side-by-side.
The tickets are indicated by the venue as limited, partial, or obstructed view.
The tickets are in an alcohol-free section.
The tickets are designated for students or faculty.
The tickets are designated as handicapped seating.
Enter comments only in the Comments field and not in the Section, Row, or Seat fields. Why?
You may choose to add additional comments to your listing. However, limit your comments to pertinent information about the tickets, such as:
Close to restrooms
Handicapped accessible
Includes a parking pass
Do not post comments such as:
Editorial comments (One person's "Awesome View!" is another person's "Nosebleeds").
Personal contact information.
Non-guaranteed comments ("Be on TV!", "Reach out and touch Mick!", etc.).
Warning: Listings that do not conform to these standards may be removed without notification. If a buyer purchases tickets from a listing containing inaccurate information, the buyer may cancel the sale and you will be held liable for any additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer’s Guarantee.
Related Topics:
Providing Ticket Details | Entering Section and Row Information | Managing Your Listings
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Yes | NoUp Q: I sold my tickets, but I can't send them yet. What should I do?
A:
If your listing sold and you don't have the tickets yet, but you expect to receive them, you can confirm an order with the Tickets Not In Hand feature.
As soon as your tickets sell, we’ll send you an order notification email. Follow the link in the email to log in to your account and confirm the order. The Confirm Tickets page appears. For detailed instructions, read about Confirming Orders for Tickets not In Hand.
Very Important: Do not use this feature unless you are absolutely certain you will receive the tickets within 2 weeks of the event.If you do not think you will receive the tickets in time to ship them to the buyer, read about Confirming That You Cannot Provide the Tickets for instructions.
Related Topics:
Confirming Orders for Tickets Not in Hand | Confirming That You Cannot Provide the Tickets | Printing or Reprinting Shipping Labels | Shipping
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Yes | NoUp Q: How do I enter barcodes when I confirm an eDelivery order?
A:
When you confirm an order being delivered by eDelivery, you ll enter the barcode on each ticket in the order.
Enter the barcodes exactly as they appear on your tickets. If the barcode includes a dash (-) or any spaces or special characters (such as * / + - % $), enter those as well. Be very careful to enter the barcodes correctly – and double-check the information you’ve entered. Once you click Confirm This Sale, we’ll validate the barcodes you provided. If validation fails on any ticket, you will receive an error.
What happens next?
Once you’ve entered the barcodes and confirmed your order, we cancel the original barcodes and issue new ones to the buyer. Then, we deliver the tickets to the buyer electronically and send you an email with payment information.
Important: Keep in mind, once the buyer receives the tickets containing new barcodes, your original tickets are no longer valid and you must not use them yourself or attempt to sell them. However, don’t destroy them or throw them away. If an event is cancelled, you may need them to receive a refund from the venue.
Related Topics:
Delivering Tickets by eDelivery | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: How do I set prices for my tickets?
A:
It's up to you to decide on the sale price of your tickets. Enter your desired price per ticket for each listing. Remember, when your tickets sell, we collect a 15% commission from each sale, which we deduct prior to sending your payment. Be sure to keep this in mind when deciding on a price.
To help you decide on a price, you might look at the sale price of other comparable listings. This can give you an idea of what the market value of your tickets may be. Remember, we cannot guarantee that your tickets will sell. We don't collect a commission if your tickets do not sell.
When setting the sale price of your tickets, it is your responsibility to comply with all applicable local, state, federal and international laws, statutes and regulations.
To assist you with listing and pricing your tickets, the U.S. states and Canadian provinces with ticket resale regulations are listed below. States and provinces not listed have no restrictions on ticket resale.
State/Province Regulations
Arkansas, Kentucky, Michigan, Alberta (CA), Manitoba (CA), Ontario (CA) No more than face value
Florida No sale of multi-day or multi-event tickets that have been used at least once for admission
Georgia Only the original purchaser, a charity, or a licensed broker may sell for more than face value
Massachusetts No more than face value plus $2.00 (except that a ticket broker licensed by the state may charge for certain additional expenses related to acquiring and selling the ticket)
Mississippi No more than face value for events held on a state owned property and athletic contests at Mississippi colleges and universities; no limits on other events.
New Jersey No more than face value plus the greater of 20% of the ticket price or $3.00 (except that a registered ticket broker or season ticket holder may accept a premium of up to 50% of the price paid to acquire the ticket)
New Mexico No more than face value for college athletic events; no limits on other events.
North Carolina No more than face value plus $3.00
Rhode Island No more than face value plus the greater of 10% of the ticket price or $3.00
These laws are current as of January 1, 2008. Although we will make every attempt to keep this information up to date, awareness of the law is your responsibility, not StubHub's.
Related Topics:
Managing Your Listings | Paying Taxes | Charges to Seller | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: How do I change my delivery (or "in hand") date?
A:
If you have confirmed an order for tickets not currently in your possession (that is, tickets not "In Hand") and your expected date changes, you must contact us so we can update your listing and inform the buyer that the date their tickets will arrive has changed.
To change your expected delivery (or “in hand”) date:
Click Contact Us at the bottom of the StubHub homepage or in the left-hand navigation bar of the StubHub Help Center.
Select the Selling radio button.
Select Change Shipping Date from the drop-down menu.
Enter the required information in the fields provided.
In the Message field, type the order number and your new expected shipping date.
Click Submit.
We will contact you within 24 hours to verify the date change.
Related Topics:
Confirming Orders for Tickets Not In Hand | Shipping Tickets to Buyers |Printing or Reprinting Shipping Labels | StubHub FanProtect™ Guarantee
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Yes | NoUp Q: I no longer have the tickets I listed for sale. What should I do?
A:
If you no longer have the tickets you listed, deactivate or delete the listing immediately. For more information, read about Removing Your Listings.
If you receive an order for tickets you no longer have or will not receive in time to send to the buyer, you must inform us of your situation. The sooner you let us know, the better we can assist the buyer, which will, in turn, reduce the likelihood that you incur additional charges.
Follow the link in your order notification email to log in to your account and confirm that you cannot fulfill the order. For detailed instructions, read about Confirming That You Cannot Provide the Tickets.
Related Topics:
Managing Your Listings | Removing Your Listings | Confirming That You Cannot Provide the Tickets | StubHub FanProtect™ Guarantee | User Agreement
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Yes | NoUp Q: How do I list section and row information?
A:
In the Section and Row fields, enter the section and row information exactly as it appears on your tickets. For example, let’s say your tickets are printed with the following section and row information:
Section: UBAL
Row: EE
In this example, you would type UBAL in the Section field, EE in the Row field, and nothing else in either field.
Important: You must provide accurate section and row information for the tickets you list. Do not enter TBD, TBA, N/A, or any other erroneous, inapplicable, or extraneous information in the Section or Row fields.
If you’d like to provide additional details about the tickets, always put these in the Comments field, and not in the Section, Row, or Seat fields.
Why shouldn’t you put other information in the Section or Row fields?
Simply put, properly entering your section and row information will help sell your tickets. Here’s why:
For many venues, we have developed interactive seat maps that allow buyers to browse for tickets by clicking on sections of the venue map. The Browse by Seat Map feature helps put you in touch with the buyers looking for tickets in your section. However, to accurately place your tickets on the seat map, we rely on the section and row information you give us.
If you enter additional information in the section and row fields, we won’t be able to map your tickets. Unmapped tickets are placed at the bottom of the list of tickets for an event, making them less visible to potential buyers.
Related Topics:
Providing Ticket Details | Adding Comments to Your Listing | Managing Your Listings
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Yes | NoUp Q: Why shouldn't I put comments in the Section or Row fields?
A:
Simply put, properly entering your section and row information will help sell your tickets. Here's why:
For many venues, we have developed interactive seat maps that allow buyers to browse for tickets by clicking on sections of the venue map. The Browse by Seat Map feature helps put you in touch with the buyers looking for tickets in your section. However, to accurately place your tickets on the seat map, we rely on the section and row information you give us.
If you enter additional information in the section and row fields, we won't be able to map your tickets. Unmapped tickets are placed at the bottom of the list of tickets for an event, making them less visible to potential buyers.
Related Topics:
Providing Ticket Details | Entering Section and Row Information | Adding Comments to Your Listing | Managing Your Listings
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Yes | NoUp Q: How do I retrieve a payment sent to PayPal?
A:
PayPal is an online service for sending and receiving money. All you need is a PayPal account to receive your StubHub payments electronically and transfer the money right into your bank account. To use PayPal to receive your StubHub payments, simply set up a PayPal account using the same email address you use for your StubHub account.
When we send payment to your PayPal account, your funds will be available 7 days after the buyer receives the tickets. You'll receive an email from PayPal with instructions and a link to retrieve your payment. Keep in mind, it may take a few more days to transfer the funds from PayPal to your bank account.
Is it free?
PayPal does not charge a fee for receiving payments from StubHub. But keep in mind, your payment will reflect our 15% commission for selling your tickets at StubHub.
To learn more about PayPal, including how to set up your own PayPal account, visit www.paypal.com.
Very Important: When registering for a PayPal account, you must use the same email address that you use for your StubHub account in order to receive your payment.
Related Topics:
Payment Methods | Receiving Payment by Check | Donating Payment to Charity | Changing Your Payment Method
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Yes | NoUp Q: How do I remove my listing from the site?
A:
You can deactivate or delete your ticket listing as long as it has not been selected by a buyer for purchase or, if you listed your tickets in an auction format, as long as there are no bids on your tickets.
Deactivate a listing if you want to remove it temporarily. You can reactivate it later. However, if you have decided to use the tickets yourself or sell them elsewhere, you must delete your listing.
To deactivate or delete tickets you've listed:
Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
Under Selling Tickets, click My Listings to view your current listings. You can only delete or deactivate active listings. Your listing is active until the moment a buyer selects it for purchase.
Choose Deactivate (or Delete) from the drop-down menu.
Select the box to the left of the listing you wish to deactivate or delete. You can deactivate or delete one listing at a time.
Click the Take Action button.
If you've chosen to deactivate the listing, the listing is moved to your account's Inactive Listings. If you've chosen to delete the listing, the listing is moved from Active Listings to Deleted Listings.
To learn more about deactivating, deleting, or reactivating your listings, read about Removing Your Listings.
Related Topics:
Removing Your Listings | Editing and Keeping Track of Your Listings | Listing Similar Sets of Tickets for the Same Event
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Yes | NoUp Q: How do I change my email address?
A:
You can change or update your email address and other account information at any time. To change the information in your account:
Click My Account at the top of the Stub
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Fans, whether you are buying tickets or selling tickets in our marketplace,
StubHub protects you and makes sure that you are 100% guaranteed.
FanProtectTM for Buyers
FanProtectTM for Sellers
FanProtectTM for Buyers
What does FanProtectTM mean for Buyers?
It means security. We don't charge your card until the Seller confirms that your tickets will be delivered. And in the rare instance that your order is not confirmed by the Seller, we will work to find other tickets for you. Our #1 goal is to get you into the event, and if we fail (and we hardly ever do), you won't be charged a cent.
FanProtectTM also means service. Once your order is confirmed, we will be there for you. If anything goes wrong, we're just a phone call away -- even when you're at the venue gate. What is a confirmed order?
How the FanProtectTM Guarantee protects Buyers
StubHub guarantees all Buyers the following:
You will not be charged until the seller confirms your order.
Once confirmed,
You will get your tickets in time for the event.
Your tickets will be authentic and valid for entry.
Your tickets will be as good as or better than the ones you ordered.
You will be refunded if the event is cancelled and not rescheduled.
Benefits provided to Buyers under the FanProtectTM Guarantee
Buyers will receive the following benefits under the FanProtectTM Guarantee if the requirements below are met:
If the tickets of a confirmed order are not received before the event:
If the event has not yet occurred, StubHub will attempt to locate the tickets and ensure their delivery (or attempted delivery) to the Buyer prior to the event. If the tickets cannot be located, StubHub will attempt to find comparable alternate tickets to fulfill the order. If comparable alternate tickets cannot be found or the time for the event has passed without any delivery attempt, StubHub will issue the Buyer a refund for the full cost of the tickets, including service fees and shipping and handling charges.
If tickets received are not the same or better than those the Buyer committed to purchase:
StubHub will investigate the complaint and determine whether the Buyer received the same or better tickets than those the Buyer committed to purchase. If StubHub determines that the Buyer did not receive the same or better tickets, StubHub will, (i) provide the Buyer with replacement tickets that are comparable or better than the tickets the Buyer committed to purchase, or (ii) at StubHub's discretion and following StubHub's receipt of the tickets from the Buyer, issue a refund to the Buyer for the full cost of the tickets, including service fees and shipping and handling charges. StubHub may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase.
If tickets are invalid and are not honored by the venue:
In the event the Buyer encounters any problems at the venue, the Buyer is encouraged to call StubHub Customer Service immediately at 1.866.StubHub (1.866.788.2482) for assistance. If the Buyer contacts StubHub from the venue at the time of the event, StubHub will attempt to locate comparable replacement tickets for the buyer. If replacement tickets cannot be found, or if the Buyer was not able to contact StubHub before the event, StubHub will provide the Buyer with a prepaid FedEx shipping label to use in returning the tickets to StubHub along with a Ticket Return Form. Upon confirmation by the venue that the tickets were invalid, StubHub will issue the Buyer a refund for the full cost of the tickets, including service fees and shipping and handling charges.
If the event is cancelled or postponed:
If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive a refund for the full cost of the tickets, including service fees and shipping and handling charges. StubHub, in its sole discretion, will determine when an event has been cancelled. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting, list them for sale at StubHub. If an event is postponed but replacement tickets are required for entry to the event on the rescheduled date, StubHub will work to obtain replacement tickets for the Buyer. If an event is postponed and the number of replacement tickets available is limited, StubHub may, in its sole discretion, deem the event cancelled.
Making a claim under the FanProtectTM Guarantee
If a problem should arise, the Buyer must follow these steps in order to receive a benefit under the FanProtectTM Guarantee. If the Buyer does not contact StubHub Customer Service within the required time periods outlined below, the benefits of this guarantee will not be applicable.
If tickets of a confirmed order are not received before the event:
The Buyer must contact StubHub Customer Service at customerservice@stubhub.com or 1.866.StubHub (1.866.788.2482) within 7 calendar days from the date the tickets were to arrive. The sooner the Buyer contacts StubHub, the greater the likelihood that StubHub will be able to assist the Buyer in fulfilling the order or, if necessary, locate replacement tickets.
If the tickets received are not the same or better than those the Buyer committed to purchase:
Buyer must contact StubHub Customer Service at customerservice@stubhub.com or 1.866.StubHub (1.866.788.2482) no more than 7 calendar days after the Buyer's receipt of the tickets. Please note that similar or more desirable tickets may be substituted in place of the specific tickets listed on the StubHub site. StubHub may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase.
If tickets are invalid and are not honored by the venue:
Buyer must contact StubHub within 7 calendar days following the date of the event.
If the event is cancelled or postponed:
If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive a refund for the full cost of the tickets, including service fees and shipping and handling charges. If an event is postponed and StubHub is unable to obtain replacement tickets for the Buyer, StubHub will issue a refund after the Buyer returns the unused tickets to StubHub. All returned tickets must be received by StubHub within 2 weeks (14 calendar days) of the Buyer's receipt of notice from StubHub regarding eligibility for refund.
Abuse of the FanProtectTM Guarantee
StubHub will investigate all claims and determine resolutions on a case-by-case basis. StubHub reserves the right to limit the dollar amount a Buyer may be awarded and the number of claims a Buyer may file in a calendar year. StubHub may suspend or permanently cancel the registration of any Buyer or Seller who attempts to abuse the FanProtectTM Guarantee and will report any such abuse to the appropriate legal authorities.
FanProtectTM for Sellers
What does FanProtectTM mean for Sellers?
It means security. As long as you confirm and fulfill orders as promised, we guarantee your payment.
FanProtectTM also means service. We handle all the delivery arrangements involved with getting your tickets to the Buyer. And if there are any problems, you'll work with us and will never be contacted directly by a Buyer.
How the FanProtectTM Guarantee protects Sellers
StubHub guarantees all Sellers the following:
You will never be contacted directly by a buyer or prospective buyer.
You can adjust your ticket prices to reflect marketplace value at any time.
You will receive payment from StubHub for all ticket orders you confirm and fulfill.
Benefits provided to Sellers under the FanProtectTM Guarantee
Sellers will receive the following benefits under the FanProtectTM Guarantee if the requirements below are met:
If the Seller is contacted directly by a Buyer or prospective buyer regarding an order:
If the Seller is contacted directly by a StubHub Buyer or prospective Buyer regarding an order, StubHub wants to know. The Seller is encouraged to refer the customer to StubHub Customer Service at customerservice@stubhub.com or 1.866.StubHub (1.866.788.2482) for assistance. StubHub also asks the Seller to note the time and incident of the contact, as well as any additional details, then notify Customer Service or the Seller's LargeSeller Account Representative about the incident to be refunded the commissions associated with the order in question. Note: Using the StubHub website to contact or invite contact with other StubHub users is a violation of the StubHub User Agreement.
If the Seller cannot adjust ticket prices on the site:
If the Seller cannot adjust pricing for a ticket listing, the Seller should contact Customer Service at 1.866.StubHub (1.866.788.2482) for assistance. The Seller must be using a supported browser and have Internet connectivity. For more information, read the StubHub User Agreement.
If the Seller has not received payment for a ticket order:
If a payment for a ticket order has not yet been received, the Seller should first check to make sure that the Seller Payment Information provided to StubHub is correct in My Account. If the Seller Payment Information is correct but the Seller still has not received payment, the Seller may submit a Payment Investigation Request. StubHub will investigate the payment in question to determine whether the payment has already been processed and if it has not, StubHub will make every effort to process payment as quickly as possible.
Making a claim under the FanProtectTM Guarantee
In order to receive a benefit under the FanProtectTM Guarantee, Sellers must do the following:
If the Seller is contacted directly by a Buyer or prospective buyer regarding an order:
If the Seller is contacted directly by a StubHub Buyer or prospective Buyer regarding an order, the Seller may request that the commission for the order in question be refunded by StubHub. The Seller must provide as much detail as possible. Note: Using the StubHub website to contact or invite contact with other StubHub users is a violation of the StubHub User Agreement.
If the Seller cannot adjust ticket prices on the site:
If the Seller cannot adjust the price on a fixed or declining price ticket listing, or on an auction-style listing where a bid has not yet been placed, the Seller should call Customer Service at 1.866.StubHub (1.866.788.2482) for assistance. The Seller must be using a supported web browser and have reliable Internet connectivity. For more information, read the StubHub User Agreement.
If the Seller has not received payment for a ticket order:
If the Seller has not received payment for a ticket order, the Seller should first make sure that the Seller Payment Information provided to StubHub is correct by logging in and going to My Account. If the Seller opted to receive payment via PayPal, the same email address provided in the Seller's Seller Payment Contact must also be registered at PayPal. If the Seller opted to receive a check payment issued to the Seller by name, the Seller should make sure that the First and Last Name provided in the Seller Payment Contact is correct. If the Seller opted to receive a check payment issued to the Seller's company, the Seller should make sure that the Company Name provided in the Seller Payment Contact is correct. After making any necessary corrections, please allow 2-3 weeks for StubHub to re-issue payment. If the Seller Payment Information is already correct, the Seller may submit a Payment Investigation Request. StubHub will investigate the Seller's complaint promptly and determine the status of the payment. If the Seller's payment has not already been properly processed by StubHub, we will make every effort to do so as quickly as possible.
Abuse of the FanProtectTM Guarantee
StubHub will investigate all claims and determine resolutions on a case-by-case basis. StubHub reserves the right to limit the dollar amount a Seller may be awarded and the number of claims a Seller may file in a calendar year. StubHub may suspend or permanently cancel the registration of any Buyer or Seller who attempts to abuse the FanProtectTM Guarantee and will report any such abuse to the appropriate legal authorities.
Terms and Conditions
The FanProtectTM Guarantee is effective as of, and applies to all orders placed after, December 20, 2007.
If we change this Guarantee, we shall post a revised version of this Guarantee here, which shall automatically replace the terms of this Guarantee. Your continued use of the Site and the Services following StubHub's posting of a revised Guarantee will constitute your acceptance of the revised Guarantee. If you do not agree with the terms of this Guarantee or any revised version of this Guarantee, do not continue to use the Services or this Site.