United Parcel Service, Inc. Complaint
Horrible - Delivery Service
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Reviewed by brokeassc19 Please Improve |
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I have not received a box that hasn't had smashed and torn corners or holes from UPS. They will not allow you to pick up a package unless you call the day before to stop the delivery. Virtually no weekend service. Missed delivery on a Friday that required a signature. I was left an "InfoNotice" which only information was that they would attempt a 2nd deliver on Monday. There was no reference of where I could pick it up. I called the 1800 # after I got home on Friday to find out where the package was so I could pick it up. I was told I could do one of two things: 1) Cancel the Monday delivery and pick it up Tuesday. Or 2) Hopefully receive the delivery Monday, but if I did not I must call before midnight to cancel Tuesdays delivery and pick it up Tuesday. Either way I do not receive my package in time. I could not go pick up my package Saturday or Sunday because of the "processing" required.
Thank god, my prescription drugs are sent via fedex and not UPS.
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I have probably done hundreds of transactions w/ this company over the years, and I can't thikk of many companies who are more dilligent, focused and well mannered. Yes, there have been problems here and there, but UPS personnel have always gone well out of their way to solve those problems in a highly professional manner. I have called the 800 number, who has called the local office, who has called me back within a very short timeframe to either track down a driver so I could intercept a package out for delivery, or let me know exactly what time or what location that package could be picked up the very same day. I remind you, I haven't just done this once, I've done it many times w/ multiple personnel and offices.
Sure, everyone makes mistakes sometimes, but with the sheer volume of packages these guys and gals handle every day, kudos to them are well in order.