Home Depot Complaint

homedepotsucks says: (3 months ago)

 0

I am very disappointed at the level of trust and the way that Home Depot treats their good long standing customers. I have spent thousands of dollars at Home Depot over the years, and will no longer be shopping at Home Depot, as I am very disappointed with your return policy. It is very apparent that the Barbecue and the propane tank have never been used. The barbecue is still in the box unopened, I am not certain what the issue is, but they are still in the original state that I bought them from the store.

On Aug 26th, I called your customer care department to let them know that I only had a partial receipt, and ask if I could return an item with only a partial receipt. The customer care centre called the store in Oakville, and told me that she spoke to a Manager who says that he would take the item back. I called the store myself before going into the store, and spoke to Farhad. He told me that if the item was still unopened in the box he would take them back. I also stated that I did not want a store credit, I wanted my cash back. He told me to bring the items into the store. I packed the items in the car, and drove to the store, only for him to lie to me when I got there, and say that he could not give me cash, which is not what he stated to me on the phone. I did my due diligence in calling customer care, then calling the store to make sure that I would not waste gas and time going into the store. He also promised to give me back my cash for the propane tank, he joked and said that I hit the lottery, the tank is now $52.00 instead of the $48.00 that I originally paid. When I took it to the returns desk, the clerk would not follow his instructions. Not sure what type of establishment does not follow the instructions of their manager, but this seems like a very disorganized process. Farhad told me if I called customer care again, and they instructed the store that they could refund my cash, they would. I called customer Care again the evening of the 26th, after returning home. Anna answered in your customer care centre, and hung up on me in the middle of me explaining my situation. I called back again, and asked to be transferred to the next level of support. I was transferred to Grace in Atl, after explaining my situation to her, she was supposed to put me on hold to call the store and talk to them, but instead, she transferred me to the store and hung up on me. I called again on Aug 27th, at which time I spoke to Lauren, she told me that the store would be in contact with me to discuss, but the store never called me all day on the 27th. I called again this morning, and was told that I could only get a store credit. Lauren asked me yesterday, what would be a resolution to my problem. I stated returning the items and getting my cash back. She stated that she would instruct the store manager to do so, but today the store nor Lauren are in agreement to give me my cash back. I am at a loss right now, not sure what to think. Are you selling products that you cannot stand behind, and take back, not sure what’s going on. As I do not plan on shopping at Home Depot again, a store credit would be of no use to me.

I believe the “Customer First” statement below, should really be “Customer LAST.” It appears that you have forgotten that it is the customer who keeps you in business. I realize that me taking this stand alone will not put you out of business, but I will be sure to tell all of my neighbors, family, friends, and coworkers about my experience with the Home Depot. Anyone that will listen to me.