Hollister Complaint

Reviewed by misse911 Complaint

0

On 2/26/2008 I spent $257.90 (not including tax) in Hollister . After getting home I felt that the quality of some of the items was poor and decided to return these items. I returned the items on 2/29/2008. At this time I picked up some other articles to purchase. Even after I added the new items and Hollister deducted my new items from the total they still owed me $81.06 of MY MONEY back to me from the return. On 3/3/2008 I wanted to return one of the items I bought on 2/29/2008 as my husband did not like the cut of the jeans. I was informed by the “manager” that I could only receive in-store credit. I did not want in-store credit. I wanted to get MY MONEY back as the product was not what I wanted and I didn’t see anything else to replace it with (hence the RETURN and the EXCHANGE). Now if I had walked into Hollister and asked to return the items I could have just returned them no problem. I could have later come back and bought the items I did and there would still be no problem-the original return policy would be intact. Does this make sense to anyone else? So if I buy items at the time of a return I forfeit any future right to return something and yes I had the original receipts at every time. Because I decided to buy MORE after my return I had my money stolen. If I had just returned the products and not bought anything I would have gotten MY MONEY back and not have had this problem. Funny I was not told that if I bought something after returning something else I could only receive in-store credit-probably because I would not have fallen for such a scam.

CUSTOMERS RESPOND HERE: Post a comment for this review Write a review about Hollister! Create a support ticket for Hollister! More Hollister reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this review Click here to take the pledge

• THE MANAGER MADE A STUPID COMMENT
• Don't Shop at Hollister
• Immediate Return of Merchandise
• Horrible Customer Service
• Horrible Customer Service
• horrible customer service
• rude manager
• RUDE MANAGER
• Poor Customer Service
• Poor Customer Service
• What has happened to managers?
• Complaint
• NO customer service
• Return Scam

• Return Scam
• silent customer
• THE MANAGER MADE A STUPID COMMENT
• Horrible Customer Service
• Horrible Customer Service
• SCAM
• Scam
• Poor Customer Service
• Don't Shop at Hollister
• What has happened to managers?
• Scam
• Immediate Return of Merchandise
• Complaint
• scam
• 0
• Terrible Hollister Customer Service

More

• SCAM
• Return
• SCAM
• SCAM! BAD SERVICE!
• SCAM ALERT!
• scam
• Rauscher-Bekke
• Poor Customer Service
• scam
• scam!
• scam
• SCAM!!!!!!SCAM-SCAM
• scam company
• scam