Sears Canada Inc. Complaint

Hidden restocking fee - AC Kenmoor 10000BTU

AndrewJ's Picture Reviewed by AndrewJ
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1. Description of the purchase
A the beginning of July'08 I went to Sears to buy an Air Conditioning unit. When I asked the seller what is their return policy on that he told me that I've got 30 days to return it if I don't like it. After finalizing... More...





Comments - Consumers and Companies Connect by Commenting


Author says: (1 month ago)
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Shooshoo, thank you for your comment. I believe sears and other merchants would appreciate client like you: reading all fine print on back of the receipt (which you get after you make payment) maybe you are even asking for other user agreements which are referred on the receipt? Sorry my time is too precious and I'm not shopping just to return items after I use it. In fact it was first time in my life I tried to return a purchase which value is bigger than $100.
You didn't get the point of the post at all. From legal point of view if I ask question about their policy I HAVE TO get true and full answer or at least get a document where I can get the answer to my question. The only answer I got was 30 days return. There is no law obligating me to read back of the receipt where they could also print "I love You".
I'm sorry you are either have problem of getting information from read articles or you are employer of Sears responsible for ridiculing all people complaining about Sears just to improve its reputation.
The case stands and is not about 'Seasonal Merchandise'. I invite you to read the post again and then you may add a valuable input.

shooshoo says: (1 month ago)
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Im sorry..but how can you not know what 'Seasonal Merchandise' is....hmmm if its only used during a particular season, then this would be considered seasonal...and I believe we dont use an AC unit in the winter??? Ignorance & stupidity isnt an excuse to take legal action..wouldve been your responsibility to read all the details...cause using the excuse of "i didnt know that" isnt a logical response in any situation!

Jojo907 says: (2 months ago)
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Today I returned a TV and was told about a 20% re-stocking fee, which I was not earlier informed of. It seems that the information was to be found on the back of a Sear’s form that was stapled to my receipt. When this was pointed out to me, I in turn pointed to the front of the form that had my name and address collected on it, and a detailed list of information that I, the consumer was to have been informed about at the point of the sale, specifically the re-stocking charge. According to the Sear’s from, I the consumer was to have been informed about the restocking fee, not misinformed by omission. Based on this information, I argued that it was Sears who had made the mistake, and therefore ought to pay me a refund, which they did. Ps…never will I but electronics at the store again.

cgraser says: (5 months ago)
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Sears lost 56 million dollars last quarter. Weith their terrible costomer service, I wonder why. I will NEVER buy a thing in Sears again, they are the worst. And I have been customer for years, no more. Hope you win in court!



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