Hewlett-Packard (HP) Complaint
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Reviewed by jeanne01 Complaint |
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Hewlett Packard customer service - HP pavilion a6750t
I purchased a brand new HP computer Feb 24, 2009. It is now April 28th and I still have not been able to use the computer. The computer came with a defect in the nvdia graphics card fan for which I have spent countless hours of wasted time trying to fix it for 2 months. I am connected always to India for tech support, not one of these people has fixed the problem appropriately. I am told there is no American number period. I must deal with whoever answers the phone. I requested that I please be able to bring the computer to the local authorized dealer, Best Buy, and I was told I would have to pay for that. They ordered me a replacement fan and than sent the wrong part for which I had to take MY personal time to return it. They than sent me another computer and told me the hard drives could be easily switched as I had installed expensive programs on the other one. Than they decided this could not be done and now after 2 months of misery it's OK for me to take it to Best Buy so it can be fixed properly. And they call this going above and beyond for customer service. Are they KIDDING!!!! Now I have to take MY personal time again to take the computer into Best Buy, WAIT again for it to be fixed than go back and pick it up. THIS WAS A BRAND NEW COMPUTER. I should NEVER have had to go through any of this and YES you should be compensating me in some way which you ARE NOT. Never, ever buy from HP their service is above and beyond atrocious!!!!!
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0 Well, I can see that I am in good company here.... hours spent trying to get my wi fi to work only to hear them say it is the manufacturers problem. My comment is, why sell something that you are NOT going to back.
The wi fi is for a second computer in my house, its too bad they cant get some english speaking people that we can understand.
I take it that no one has contacted you to correct your problems so I don't expect anyone to call me either... they don't care.
The wi fi is for a second computer in my house, its too bad they cant get some english speaking people that we can understand.
I take it that no one has contacted you to correct your problems so I don't expect anyone to call me either... they don't care.
0 Join the club. Mumbai must be the country of choice for HP. I purchased a DV9410 which was recalled by HP. I registered my laptop but was not notified of the recall. When I called HP support I was routed to Mumbai. Needless to say HP refused to repair because I missed the cut off date for recall which is strange. How can a recall have an expiration date? Maybe customers should ignore HP like they ignore us. I still do not have a laptop and I need it for school.
0 I would appreciate a little technical support. Have a Hp camera, also a printer. Problem is have put pictures somewhere in computer, and is taking up space, also cannot send through e-mail.
0 I, too, am sick of H-P ink cartriges. I have yet to install one that gies me even 100 clear pages of double-spaced print. Buying H-P was clearly a mistake - one which I will never repeat. You know damn well that your ink cartriges suck, but you do nothing about it.
0 On December 23, 2009 I purchased a 564 XL ink cartridge - still have my receipt. I was excited because this ink cartridge should be good for at least 500 pages. I have a Photosmart printer, but I never print pictures at home - only at Walgreens. I HAD NOT printed more than 100 pages when my ink started running out. I checked my manual, did everything suggested, but no luck. The ink cartridge, with tax, was #38.56. I had to buy another cartridge because I was going to have to print several pages. The print with the new cartridge was PERFECT. After thinking about spending so much for something that didn't do what it was supposed to do, I decided to call HP and complain. Last Friday, a week ago today, I called and talked to a young man Owen (I have his ticket no.) Two hours (yes 2 hours of my time) I got off the phone and had gotten NO WHERE. Owen was nice and asked me a million questions. I kept telling him the INK CARTRIDGE didn't have enough ink in it - it was that simple. He asked me to put the old ink cartridge in the printer, go fo HP solutions, and see how much ink was showing - VERY LITTLE. Then I put the new ink cartridge in, went to HP solutions, and the cartridge showed FULL. There was never a signal on my printer that the ink on the old cartridge was low. Believe me when I say I am not trying to get something for nothing - I just want what I paid for. Granted, I have had the ink cartridge since the last of December, but it is faulty. I got so upset last week after spending 2 hours on the phone and getting nowhere. Owen talked to his manager who said she would call us back on either Monday or Tuesday. She was given both our home telephone number and our cell phone number. We never heard from her (very disappointing) So, that's my problem and Hewlett Packard that I have always thought was the best has disappointed me. I would appreciate hearing from you.
Melva Meador
Melva Meador
0 This is so true.. if you ask me to rate there customer service between 1-10 i am giving them 1001! in bold numbers. Their customer service sucks real bad. I bought a Hp laptop less than 2years ago just to have a backup computer for my toshiba,I didn't even use the hp for 6month the computer started developing one problem and the other, 1st was the wireless card, i sent it in, another issue came up with one of the hardwares and finally the hard disc. Which they told me I have to pay close to 500 dollars to fix, I went ahead and fix it my self with less than 100bucks and later the wireless card broke again after they told me it won't happen again. When I called them, they told me there's a problem with my motherboard, that there's has been an issue/recal on my computer model concerning the motherboard that needs to be fix but I will have to pay 299 dollars for it to be fix....BULLSHIT!!!!! If they ever see me buy another HP computer.....
0 I too have major problem with HP's "Lack of an Intelligent Person" handling a phone call regarding a problem with a new HP Printer. In fact, the woman from HP whom I spoke with, was actually thumbing a deck of cards ( clearly audible) while talking to me.
0 Yes I have to agree. HP is awful. I have been fighting with them for about 5 months now. My laptop wasn't even 2 years old when it decided to go bad.. Apparently it is the motherboard. I have been speaking with an account executive for about 5 months now, she said she in unable to help me any further, so I asked her for someone above her. I called the number she gave me & the woman proceeds to tell me there is absolutely no one else I can speak to. I said well doesn't she have a boss or supervisor, she said "yes, but they don't speak to customer" NICE!! what the heck is that?? I am going to keep fighting this. Maybe they will fix it just to shut me up! LOL!
0 I bought a printer Hp office jet Pro 8500 in February this year, I had a problem on Friday it kept giving a message "pump motor stalled" after almost 3 hours on the phone with somebody from India whom I could hardly understand and had to spell every word I was saying, the problem was not solved. Then I was told to ship the printer back to a repair center in California, at my cost, they will not reimburse me for it . Nicely done HP.
0 HP totally sucks!! I got a Gseries for xmas- it never worked- I also have wasted several hours of my precious life tyring to get this piece if junk repaired by HP- it has crashed- needed new Hard Drive, restored it 3 x, sent it in for service 2x,all within 3months of purchasing it!!! on 2nd time I sent it in, HP claims I sent a "smashed" computer to them and arre now trying to bill ME over $1000 for the repair.- then damned computer isn't even WORTH $600. They have been nothing but rude and irresponsible!! Give me a working product that I paid for - nothing more nothing less - just a working computer!!
0 HP has designed their call center to drop calls and avoid service to save HP money.
HP will go ahead and deny this, because I know they are "very very especially sorry for the inconvenience and the time this has cost you."
The only reason why have to repeat the EXACT SAME thing to he person 200+ times in a two hour call would be to encourage me to hang up.
You know darn well that if these were Americans answering you could not possibly afford to waste 2 hours of labor repeating the exact same questions again and again and again and again and again and again and again. again and again and again and again and again and again and again again and again and again and again and again and again and again.
HP will go ahead and deny this, because I know they are "very very especially sorry for the inconvenience and the time this has cost you."
The only reason why have to repeat the EXACT SAME thing to he person 200+ times in a two hour call would be to encourage me to hang up.
You know darn well that if these were Americans answering you could not possibly afford to waste 2 hours of labor repeating the exact same questions again and again and again and again and again and again and again. again and again and again and again and again and again and again again and again and again and again and again and again and again.
0 I have encounted similar tragedy with hp. I purchased mine from best buy, and withing 3 months they had to replace the hard drive. prior to them figuring that out I spent countless hours on the phone and like you said with apparently non americans, bacause I have yet to get an english speaking person. My laptop have been sent in for repairs for over 7 times I have been without my laptop more than I have been with it. I was always on the phone from 2 to 3 hours at a time troubleshooting before they would then say we will send you a box and send it back to hp they are to repair it and then send it back. Out of all those times I can honestly say my laptop has only been repaired only once. I am currently battling with them. I had the ordassity to accidently drop my laptop. The nightmare has just begun, I knew what issues I had with their customer service department. I have sent it to them for repair 3 different times. On two of the occasions on the day of receiving it, I was not able to boot it up, of course then I was only on the line with them for 45min., that time because that was not much they could make me try out before allowing me to send it in, we could not get it to turn on. The second time I got it back, it would not open any programs and after troubleshooting with them that time 2 hours and 56 min., I was told that I again needed to replace the hard drive and they would send me a hard drive to install. I told them no, to send me a box and I will send it back to them to install, I am not a tech., and don't know how to install anything. I sent it back, got it back from them, again it would not open any programs, they asked me to start the troubleshooting again and I did not have 3 hours to spend on the phone; whereby, I asked for a supviors. Because once we starting trouble shooting, it said this will take one hours and twenty nine minutes;and this was just the first step. I refused and wanted a supervisor. He refused to let me speak to a supervisor. I purchased a extended warranty for 400.00, which covers everything, I purchased this because of the problems I had with this laptop from the beginning. The support person finaly pretentded to get me a supervisor. I was on the phone for over 2 hours, he came back to the line 3 different time and ask was I still there I told him each time yes, and I am not going to hang up, he then started to say he could not hear me, and I said you hear me, because I hear you very well. He then said he would hang up and read off the ticket number, and said he would end the call. I then stated I am not hanging up and I hope you don't either, he didn't, came back to the line and ask was I there again, and repeated each time I said yes, and am not hanging up he would repeat he his spill, in sync with me so I know he heard me. this went on for over 2 hours, and would not let me speak with a supervisor.
0 Fools.. Thought your very wise just because you speak English? Then don't call.. You guys don't even know how to spell well.. Before you go and complain why not read the booklet that came with the HP device you bought.. Understand the terms and agreements first..
0 I purchased HP Pavillion dv2000 for my home use. One year after my screen went bad and they had to replace the motherboard to get the problem fixed. One year later I am experiencing the same problem again. HP is not willing to fix it as the warranty has run out. My complaint is how bad is the product that they had to fix the problem twice in the course of two years? I was treated rudely by customer service representative in the Philippines.
0 Just completely disgusted with HP's Parts Store. Unbelievable incompetency with receiving wrong parts and the inability to rectify the situation. Their systems are beyond belief. Every call to send back the wrong AC adaptors has been a case in frustration with shuttled calls, agents handing up and no follow-through. Do not use Hewlett-Packard - a major disappointment.
0 I received my hp printer Deskjet F 4180 in 2007 and had so much trouble with it they replaced it in April 2009 and now the newer one is having massive printing problems. On March 1, 2010 I was on Tech support for 2 1/2 hours and they unistalled and then re-installed the printer twice then again on 3-4-10 it happened again and then a different person uninstalled and re-installed it three more times. I also have a lot of trouble understanding some of the representatives from India because of their accent. I wish I could ask for someone who speaks good English. I am almost Ready to throw out the printer-but I have an extended warranty until10/10. I would like them to replace this one too or give me some sortof credit towards buying a new one.
0 Does Hewlett Packard ever read the comments above ?
Is there any point in my making a complaint to you ?
Let's try. For over a year on every single day that I open up the computer I get:-
"HP CUE Status has encountered a problem and needs to close. We are sorry for the inconvenience...........tell Microsoft about the problem"
No more I don't. Send the problem to Microsoft 50 times and not a peep do you get out of them.
Don't bother to shut down, because you don't need to: whatever you were trying to do just carries on.
When will do something about the problem ?
GB Young
That answers the problem. "username must be 4-20 characters, letters or numbers"
Can't you recognise letters and numbers, dumbo ?
Is there any point in my making a complaint to you ?
Let's try. For over a year on every single day that I open up the computer I get:-
"HP CUE Status has encountered a problem and needs to close. We are sorry for the inconvenience...........tell Microsoft about the problem"
No more I don't. Send the problem to Microsoft 50 times and not a peep do you get out of them.
Don't bother to shut down, because you don't need to: whatever you were trying to do just carries on.
When will do something about the problem ?
GB Young
That answers the problem. "username must be 4-20 characters, letters or numbers"
Can't you recognise letters and numbers, dumbo ?
0 Here is a response to HP service that just boils me. I was going to upgrade my laptop with a new hp, but now will go with another vendor.
http://webmail.aol.com/30746-111/aol-1/en-us/mail/get-attachment.aspx?uid=1.26280335&folder=NewMail&partId=4&saveAs=AmessagetoHPsupport(1).wmv
http://webmail.aol.com/30746-111/aol-1/en-us/mail/get-attachment.aspx?uid=1.26280335&folder=NewMail&partId=4&saveAs=AmessagetoHPsupport(1).wmv
0 My Printer installation disk was misplaced and I called for customer service ro replace the program for the scanner portion of the program.
8 hours and 4 techs & $139.99 later I was fed up with repeating the problem and after letting time have control of my computer, I watched as they went into all of my files with a searching hunt and not fixing the problem. I was told at 7th hour that I needed to find the disk in order to make the program work. I will stop payment on credit card and never call the CUSTOMER N0N SERVICE AGAIN.
8 hours and 4 techs & $139.99 later I was fed up with repeating the problem and after letting time have control of my computer, I watched as they went into all of my files with a searching hunt and not fixing the problem. I was told at 7th hour that I needed to find the disk in order to make the program work. I will stop payment on credit card and never call the CUSTOMER N0N SERVICE AGAIN.
0 Gentlemen I purchase a HP laptop In Oct they sent me the window 7 which was part of the purchase Now, I have a hewlett packard printer It is a HP PSC 1400 all in one series
Now they tell me that I have to buy a new printer since I installed window 7 can you help me oris their a disc or a patch that I could enstall in my new computer the printer My telephone number is 727-524-3689
Now they tell me that I have to buy a new printer since I installed window 7 can you help me oris their a disc or a patch that I could enstall in my new computer the printer My telephone number is 727-524-3689
0 I am utterly disgusted with Hewlett Packard. I purchased a HP Pavilion Notebook Feb 2009...have had endless problems from overheating to the a blank screen. Even the power cord is fraying causing wires to be exposed. Hewlett Packard are refusing to take responsibility for the repair or will not replace this faulty product. Hewlett Packard shame on you!
0 I am English & live in France. I have bought 2 HP products, the latest a printer. Why do you not give instructions in English?? The instructions are in Greek, Polish, Turkish and several other languages but nothing in English, WHY
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Review Rating: 1 out of 5
Reviewed By: jeanne01
Company: Hewlett-Packard (HP)
Product: HP pavilion a6750t
Date Added: 1 year ago
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and not after only having my computer back for 2.5 weeks I've been frozen for 3 days.
I've have memory, blue screens and other assorted problems this LEMON is only 2 yrs. old, good thing I bought the extened warantee with will expire in Oct. THAN WHAT, another couple of thousand for another computer.......Sure wouldn't be an HP. I have a DELL Lap thank goodness Never a problem. HP I WANT A BRAND NEW COMPUTER no more used parts I WANT A BRAND NEW COMPUTER