Hewlett-Packard (HP) Complaint
Hewlett Packard customer service - HP pavilion a6750t
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Reviewed by jeanne01 Complaint |
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Comments - Consumers and Companies Connect by Commenting
0 My Printer installation disk was misplaced and I called for customer service ro replace the program for the scanner portion of the program.
8 hours and 4 techs & $139.99 later I was fed up with repeating the problem and after letting time have control of my computer, I watched as they went into all of my files with a searching hunt and not fixing the problem. I was told at 7th hour that I needed to find the disk in order to make the program work. I will stop payment on credit card and never call the CUSTOMER N0N SERVICE AGAIN.
8 hours and 4 techs & $139.99 later I was fed up with repeating the problem and after letting time have control of my computer, I watched as they went into all of my files with a searching hunt and not fixing the problem. I was told at 7th hour that I needed to find the disk in order to make the program work. I will stop payment on credit card and never call the CUSTOMER N0N SERVICE AGAIN.
0 Gentlemen I purchase a HP laptop In Oct they sent me the window 7 which was part of the purchase Now, I have a hewlett packard printer It is a HP PSC 1400 all in one series
Now they tell me that I have to buy a new printer since I installed window 7 can you help me oris their a disc or a patch that I could enstall in my new computer the printer My telephone number is 727-524-3689
Now they tell me that I have to buy a new printer since I installed window 7 can you help me oris their a disc or a patch that I could enstall in my new computer the printer My telephone number is 727-524-3689
0 I am utterly disgusted with Hewlett Packard. I purchased a HP Pavilion Notebook Feb 2009...have had endless problems from overheating to the a blank screen. Even the power cord is fraying causing wires to be exposed. Hewlett Packard are refusing to take responsibility for the repair or will not replace this faulty product. Hewlett Packard shame on you!
0 I am English & live in France. I have bought 2 HP products, the latest a printer. Why do you not give instructions in English?? The instructions are in Greek, Polish, Turkish and several other languages but nothing in English, WHY
0 I am English & live in France. I have bought 2 HP products, the latest a printer. Why do you not give instructions in English?? The instructions are in Greek, Polish, Turkish and several other languages but nothing in English, WHY
0 I Agree, Does it make any sense to be talking to someone who does not command the english language, Who misunderstands what you have said and responds by "Reading a Script"
in hope the YOU are dumb enough to and you are to believe that this is a honest answer,DONT BUY PC"s that have service from india, let the companies know (complain)and see if they keep hiring these phony tech's.
in hope the YOU are dumb enough to and you are to believe that this is a honest answer,DONT BUY PC"s that have service from india, let the companies know (complain)and see if they keep hiring these phony tech's.
0 HP after sales service sucks.
I have now waited for recovery cd for 16 days in spite of being promised them in 10 days by one person and 3days by another. The customer care service show no signs of remorse and are totally uninterested and can only promise to find out where they are and let me know in three more days. They say they have to email Hungary when the company responsible for the delivery is not far from them. In the mean time I continue to loose money and do they care *?#$!!.
I have now waited for recovery cd for 16 days in spite of being promised them in 10 days by one person and 3days by another. The customer care service show no signs of remorse and are totally uninterested and can only promise to find out where they are and let me know in three more days. They say they have to email Hungary when the company responsible for the delivery is not far from them. In the mean time I continue to loose money and do they care *?#$!!.
0 I purchased a e9110T from HP and it has been a living hell. I have spoke to techs, supervisors and anyone else who will listen. ALL have passed the buck to somone else who inturn ignores me. Since day 1 I was lied to by the sales rep on-line. Lied to about the services I would receive. $1000.00 PC freezes up when ever it likes. HP has no solution other than ship it back and they wil "look" at it. Lord only knows how long that would take. I was assured that I would receive a OS CD in the mail 3-7 days after my proof of purchase was validated. Proof was validated October 22 2009 and it is now December 4 and the CD has not even beed shipped yet. HP blames the 3rd party. I really don't give a rats ass who what when or where, I GOT IT FROM HP ! It is their responsibility to ensure if they deal with a 3rdd party, that this third party does as it says. HP just doesn't care, tey have the money screw the consumer. I can not nor will I EVER suggest that anyone buy HP.
0 I so agree with you. I purchased one in Jan 09 and it had most the major components replaced by Sept under warrenty. The last problem I had with it was the DVD drive. They had me mail to them to change it. They returned it unfixed. They replaced it with a new one after that mess up. The new one is down right now because of an internal problem after only owning it for a month. They sent me recover disks to fix it and sent the wrong ones. They sent it for a 32 bit computer and this is a 64bit. They tried convincing me there was no difference and to force load them. I am so frusious with this company. They tech support sucks and is extremely slow. It took me over and hour just to get they right cds ordered, and three tech worker. I will never buy thier products again. I would not suggest anyone buy them.
0 I so agree with you. I purchased one in Jan 09 and it had most the major components replaced by Sept under warrenty. The last problem I had with it was the DVD drive. They had me mail to them to change it. They returned it unfixed. They replaced it with a new one after that mess up. The new one is down right now because of an internal problem after only owning it for a month. They sent me recover disks to fix it and sent the wrong ones. They sent it for a 32 bit computer and this is a 64bit. They tried convincing me there was no difference and to force load them. I am so frusious with this company. They tech support sucks and is extremely slow. It took me over and hour just to get they right cds ordered, and three tech worker. I will never buy thier products again. I would not suggest anyone buy them.
0 I purchased a defective HP cartridge for an HP Printer. Company refuses to replace same without my reinstalling it and risking more damage. I offerred to send it to them to test. They refused.
0 On 11/24/09 my H/P computer ceased to operate (CRASHED) the computer being only 10 months old, I called H/P and got in touch with a tech. The computer would not advance past the splash screen no matter what you would try, or what the tech. Ask me to do. At that point the tech. Told me that I would have to disassemble the computer and access the hard drive and start removing cables to diagnose the problem and ask me if I felt comfortable doing this, I replied NO. He replied that this was the only way to find out what the problem was, I once again told him that I was NOT a computer tech. And did not feel comfortable doing this. He then told me that basically if I did not do this, that I was on my own and could repair it on my own (HORRIBLE TECHNICAL SUPPORT). I said wait a minutes this computer is under warranty and you (H/P) need to fix it or better yet just send me a new computer, he stated that this is not possible and that it is never done (although 5 years previous my H/P crashed and that is exactly what happened) I told him this and he said no that could not happen. He then said that they could send out a tech. to my home to repair it, I said that would be fine, and he then told me that the cost of the repair would come out of my pocket, I then told him that I was not going to pay a dime to have the computer repaired because it was under warranty. The tech. Then told me that if I did not do as he ask that the call would be terminated and I was on my own to get the computer repaired (HORRIBLE SERVICE).
At that point things really escalated in every way imaginable.
At that point , I had no choice but to disassemble the computer as the tech. ask. It did not go well and I had a very bad time on the disassemble and assembly, and guess what, it still would not work after I did everything he ask. (SUPPRISE SUPPRISE).
The tech. then stated that they (H/P) would send me a box in about 3 day, and that I was to load the tower into it and send it back to them, were they would put it on a bench, check it out and replace any bad parts, with REFURBISHED parts. I told him back up the horse pal, I don’t want REFURBISHED parts I want new parts, and that I bought a new computer not a REFURBISHED computer, he started that that was not possible that they would not put new parts into the computer, and once again things escalated very badly. (HORRIBLE WARRANTY).
I did demand to talk to someone higher up and I did make it up to a so called manager. This was also a futile attempt (HE DID NOT CARE EITHER). I ask to speak to his boss and he said that there was no one above him, I told him he was full of it. He said that there was no one there that would be relevant to my issue, I said (YOU MEAN THAT THERE IS NO ONE THERE THAT CARES JUST LIKE YOU). I ask him for a new computer (tower) and he said that that is not possible that they never do that. I then told him that they had done it 5 years prior. The I found out something a little more interesting. He said that if this problem happened within the first 21 days of the purchase, that they would give me a new computer. So there you go, it does happen.
I guess the good part of the warranty runs out after 21 days, and the junk warranty goes into effect, you get refurbished junk parts put into the piece of junk you bought. You can buy refurbished computers at a discount rate, I bought a new computer, and will now have a refurbished computer at new cost price.
I have learned my lesson about H/P (HEAP OF POOP), a lot of people warned me about buying an H/P (HEAP OF POOP) but I did not listen, now it is a lesson learned.
H/P (HEAP OF POOP) sells garbage and services it the same way. This is just a former customers opinion.
MY NEXT COMPUTER WILL BE AN APPLE, I HOPE YOURS IS TOO.
At that point things really escalated in every way imaginable.
At that point , I had no choice but to disassemble the computer as the tech. ask. It did not go well and I had a very bad time on the disassemble and assembly, and guess what, it still would not work after I did everything he ask. (SUPPRISE SUPPRISE).
The tech. then stated that they (H/P) would send me a box in about 3 day, and that I was to load the tower into it and send it back to them, were they would put it on a bench, check it out and replace any bad parts, with REFURBISHED parts. I told him back up the horse pal, I don’t want REFURBISHED parts I want new parts, and that I bought a new computer not a REFURBISHED computer, he started that that was not possible that they would not put new parts into the computer, and once again things escalated very badly. (HORRIBLE WARRANTY).
I did demand to talk to someone higher up and I did make it up to a so called manager. This was also a futile attempt (HE DID NOT CARE EITHER). I ask to speak to his boss and he said that there was no one above him, I told him he was full of it. He said that there was no one there that would be relevant to my issue, I said (YOU MEAN THAT THERE IS NO ONE THERE THAT CARES JUST LIKE YOU). I ask him for a new computer (tower) and he said that that is not possible that they never do that. I then told him that they had done it 5 years prior. The I found out something a little more interesting. He said that if this problem happened within the first 21 days of the purchase, that they would give me a new computer. So there you go, it does happen.
I guess the good part of the warranty runs out after 21 days, and the junk warranty goes into effect, you get refurbished junk parts put into the piece of junk you bought. You can buy refurbished computers at a discount rate, I bought a new computer, and will now have a refurbished computer at new cost price.
I have learned my lesson about H/P (HEAP OF POOP), a lot of people warned me about buying an H/P (HEAP OF POOP) but I did not listen, now it is a lesson learned.
H/P (HEAP OF POOP) sells garbage and services it the same way. This is just a former customers opinion.
MY NEXT COMPUTER WILL BE AN APPLE, I HOPE YOURS IS TOO.
0 I bought hp ink cartridges for myprinter and neither worked. Attempts to get help with customer support ended up with a rep in India who could not hear me and made me repeat everything a dozen times.
0 I purchased a HP C5580, i.e. HP Photosmart C5500 All-in-One atOffice Deport, Denton, Texas, Wednesday, November 04-09 and there was not a disc to install the pringed in the package. I have been unable to get a disc from the Manager, Charles or Michael. What can I do?
Pat N. McLeod patmcleod@earthlink.net
(940)453-5670.
Pat N. McLeod patmcleod@earthlink.net
(940)453-5670.
0 I also have bought a HP desktop in which after 2 months the powersupply sparked and burned up. I called the HP tech support and they would not replace it at all. These people are the rudest customer service I have ever dealt with. I asked for a supervisor in whcih they flat out refused to escalate. These people would only send me a power supply and thats it. My computer to this day is still not working properly.
0 i had purchased alaptop in 3rd may 2009 model 6530s sl no-cnu9084rv5. then i found lcd is having problem.i gave laptop to hp service on dt 07-09-2009.nearly 50 days has been passed but no response.such worse company & worse service it was never expected.
0 I am a current student and called Tech Support but a problem that I was having with my internet browser. Could not understand most of what the guy was saying. He took me through a few steps and gained access to my files. He then deleted over 200 important files that I had on my laptop. Also asked irrelevant questions about my life. When I stated that the questions were irrelevant and tried to deny him access to my computer he deliberately would not allow me to exit out of the control. Their Tech support is terrible. I was on the phone for 57 minutes and the entire time felt uncomfortable. Maybe they should look into who they are hiring.
0 I bought my Pavillion laptop in 08 and have taken it in to bestbuy 5 times to be fix in one way or another, They even had to change the mother board out! Now my warranty has expired and I can't hardly use my laptop because it feels like it's on fire! I'm just waiting for it to go up in smoke. I have been very patent with the servicing of it, and now feed up!!! And would like some sort of reimbursement for the troubles, and lost of finances due to time laptop was being serviced and travel back and forth for it's issues..
0 I'm having the same problem with my new HP Pavillion and the so-call HP customer service. First the sound card was bad, and a technician had to come to the house to replace it. That was after about 15 hours of phone time to India. Next my brand new surge protector/battery backup was bad after a thunder storm--surge protector worked ONCE--then was inoperative. That took another 8 hours of phone calls. Latest was my mouse and keyboard locked up and didn't work. HP sent me recovery disks which I installed last night after 6 more hours of phone calls to India. Of course, I lost all the personal data I had on the computer and will have to reinstall all my old personal files. The Indian technician didn't see too concenred that I was losing all the new data I had put on the computer--oh, another six hours on the phone. Tonight I have to call again for a technician to walk me through the final set-up--groan!
0 I have purchased two 57 color cartridges and both go out within a short period of time...Why? I paid toooooo much for these tapes and feel you need to send me a replacement(Store refused to do anything about them and said to complain to your company for a replacement....A prompt reply would be appreciated.
0 Well, i am having the same problem with my HP mini. Help desk puts you on hold, 5 minutes hold for every 2 minutes talk time. THE LCD stopped displaying after 5 days of use ! they promise to call back and they do not ! To be fair to people who are doing their job HP needs to find better ways of helping people if the product is not good. I did have the same problem with SONY and it was a delight being helped by them. Perhaps HP needs to learn from the Japanese management even in customer service.
0 My daughter bought a laptop computer w/ the same problem and was told a technician at best buy that there was a problem w/ the fan on that particular model the hp pavillion and that hp had extended the warranty for an additional year because of the problem w/ the fan of course we contacted hp and they hp customer support put us in contact w/ a technician in India hp does not have good support for its product and does not stand by its product except swindle money out of consumers. We will never do business w/ hp again
0 Dell is no better. I ordered memory off their website based on recommendations that were supposed to be specific to my desktop. I received the memory and failed to open it or install it right away. I took it to a technician and he said it wouldn't work for my Dell. Their customer service is also in India. I was going to buy a HP laptop but guess I wont..since they seem to have the same issues.
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