Hewlett-Packard (HP) Complaint

Hewlett Packard customer service - HP pavilion a6750t

Reviewed by jeanne01
Complaint

I purchased a brand new HP computer Feb 24, 2009. It is now April 28th and I still have not been able to use the computer. The computer came with a defect in the nvdia graphics card fan for which I have spent countless hours of wasted time trying to fix it for 2 months. I am connected always to India for tech support, not one of these people has fixed the problem appropriately. I am told there is no American number period. I must deal with whoever answers the phone. I requested that I please be able to bring the computer to the local authorized dealer, Best Buy, and I was told I would have to pay for that. They ordered me a replacement fan and than sent the wrong part for which I had to take MY personal time to return it. They than sent me another computer and told me the hard drives could be easily switched as I had installed expensive programs on the other one. Than they decided this could not be done and now after 2 months of misery it's OK for me to take it to Best Buy so it can be fixed properly. And they call this going above and beyond for customer service. Are they KIDDING!!!! Now I have to take MY personal time again to take the computer into Best Buy, WAIT again for it to be fixed than go back and pick it up. THIS WAS A BRAND NEW COMPUTER. I should NEVER have had to go through any of this and YES you should be compensating me in some way which you ARE NOT. Never, ever buy from HP their service is above and beyond atrocious!!!!!

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Comments - Consumers and Companies Connect by Commenting

bill121566 says: (5 days ago)

I also have bought a HP desktop in which after 2 months the powersupply sparked and burned up. I called the HP tech support and they would not replace it at all. These people are the rudest customer service I have ever dealt with. I asked for a supervisor in whcih they flat out refused to escalate. These people would only send me a power supply and thats it. My computer to this day is still not working properly.

monalisa says: (2 weeks ago)

i had purchased alaptop in 3rd may 2009 model 6530s sl no-cnu9084rv5. then i found lcd is having problem.i gave laptop to hp service on dt 07-09-2009.nearly 50 days has been passed but no response.such worse company & worse service it was never expected.

madcollegestudent says: (3 weeks ago)

I am a current student and called Tech Support but a problem that I was having with my internet browser. Could not understand most of what the guy was saying. He took me through a few steps and gained access to my files. He then deleted over 200 important files that I had on my laptop. Also asked irrelevant questions about my life. When I stated that the questions were irrelevant and tried to deny him access to my computer he deliberately would not allow me to exit out of the control. Their Tech support is terrible. I was on the phone for 57 minutes and the entire time felt uncomfortable. Maybe they should look into who they are hiring.

chere says: (1 month ago)

I bought my Pavillion laptop in 08 and have taken it in to bestbuy 5 times to be fix in one way or another, They even had to change the mother board out! Now my warranty has expired and I can't hardly use my laptop because it feels like it's on fire! I'm just waiting for it to go up in smoke. I have been very patent with the servicing of it, and now feed up!!! And would like some sort of reimbursement for the troubles, and lost of finances due to time laptop was being serviced and travel back and forth for it's issues..

toml says: (1 month ago)

I'm having the same problem with my new HP Pavillion and the so-call HP customer service. First the sound card was bad, and a technician had to come to the house to replace it. That was after about 15 hours of phone time to India. Next my brand new surge protector/battery backup was bad after a thunder storm--surge protector worked ONCE--then was inoperative. That took another 8 hours of phone calls. Latest was my mouse and keyboard locked up and didn't work. HP sent me recovery disks which I installed last night after 6 more hours of phone calls to India. Of course, I lost all the personal data I had on the computer and will have to reinstall all my old personal files. The Indian technician didn't see too concenred that I was losing all the new data I had put on the computer--oh, another six hours on the phone. Tonight I have to call again for a technician to walk me through the final set-up--groan!

Byrd says: (2 months ago)

I have purchased two 57 color cartridges and both go out within a short period of time...Why? I paid toooooo much for these tapes and feel you need to send me a replacement(Store refused to do anything about them and said to complain to your company for a replacement....A prompt reply would be appreciated.

caelreports says: (2 months ago)

Well, i am having the same problem with my HP mini. Help desk puts you on hold, 5 minutes hold for every 2 minutes talk time. THE LCD stopped displaying after 5 days of use ! they promise to call back and they do not ! To be fair to people who are doing their job HP needs to find better ways of helping people if the product is not good. I did have the same problem with SONY and it was a delight being helped by them. Perhaps HP needs to learn from the Japanese management even in customer service.

hotrod17 says: (2 months ago)

My daughter bought a laptop computer w/ the same problem and was told a technician at best buy that there was a problem w/ the fan on that particular model the hp pavillion and that hp had extended the warranty for an additional year because of the problem w/ the fan of course we contacted hp and they hp customer support put us in contact w/ a technician in India hp does not have good support for its product and does not stand by its product except swindle money out of consumers. We will never do business w/ hp again

nida07 says: (2 months ago)

Dell is no better. I ordered memory off their website based on recommendations that were supposed to be specific to my desktop. I received the memory and failed to open it or install it right away. I took it to a technician and he said it wouldn't work for my Dell. Their customer service is also in India. I was going to buy a HP laptop but guess I wont..since they seem to have the same issues.

Suzikue says: (2 months ago)

I think the mistake that you made was
getting involved with fixing a new product. I would immediately write a letter and file a complaint with the Better Business Bureau. Has the store you bought it from been helpful. If not file a complaint about them

Hewlett Packard is actually in Costa Rica and they are the worst service I have ever dealt with. I have been demanding that they take back a computer that arrived broken
and now I will not accept a new one because they are so bad. Eventually they will have to give in because when it comes to warantees the law is on your side.

Get your complaints filed and be relentless

mimdic says: (2 months ago)

seven times of at least an hour each to get a deskjet2660 to print an envelope, then print a letter and go back and print an envelope again and I'm supposed to do this every time I use this operation?

aquadiver says: (2 months ago)

The only thing worse than HP products is HP customer service.

Never again!

HPisBAD says: (3 months ago)

Do a search under "HP" to see a couple of other very specific criticisms. HPisBAD

caillou says: (3 months ago)

Can you give me the registry address for the re-installer for HP Spyware called Market Research? I can remove the spyware from the registry but it re-installes and locks the computer up. Tech support says that they do not have the registry address. I can send you pictures of the dialog box which comes up saying "Insert HP Market Research Disk" both from the screen and registry if you give me an e-mail address. Louis Rabalais: lkrabalais@sbcglobal.net

hhalgahawk2 says: (3 months ago)

dv5-1235, can't see the keyboard,
Bronze with white lettering. Is there a solution. Thanks

disgruntledHPuser says: (3 months ago)

New or old, HP has beeb using defective parts. Replacing defective parts with a brand new defective part rather than resolving your issue, it's prolonged. Goodbye HP, the quality of your products are as low as they can get, hopefully

strmytrbl says: (4 months ago)

I am sitting here on hold with 53 minutes into a tech call to HP to get $331 refund they charged my credit card, that they said they would only charge if I did not return the faultly underwarrenty hard drive. It was returned within 24 hours, I got conformation that they received it, and now I am to speak with the 3rd supervisor about getting my credit. Not liking HP right now.

jp1016me says: (4 months ago)

My email to Mark Hurd after a terrible experience. ear Sir, I purchased an HDX notebook through your "corporate perks program" in October of 2008. In early May 2009 (just 6 months) the monitor malfunctioned. Long story short after 8 weeks and 2 separate returns the problem was never corrected. By this time I had spent hundreds of dollars paying for wireless and other internet services I was unable to use due to the defective notebook. On my third contact with a "case manager" (Case # 7501000148), I was informed HP would only refund a prorated amount based on the computers age (9 months since my order), however the computer only worked for 6 months. My request for a total refund based on my experience was refused. Is this how HP backs it's products, and drives it's loyal customers away? I beg for your help and intervention. Thank you and best regards, John C. Paul

s210222 says: (4 months ago)

This is exactly was happened to me. I purchased my hp from nebraska furniture mart and two weeks into it, the computer failed to start up. From there just insert prior story, but the ending is that I just got off the phone 5 minutes ago and still have no answers. I have only one word that can describe this experience-unbelievable. I will never. ever. ever. think about purchasing anything from this company again.

EUSTexas says: (5 months ago)

HP's CEO, Mark Hurd, thanks you for your contribution to his $40 million dollar bonus.

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