Wal-Mart (Walmart) Complaint

Harry Rowe -Supv. Vision Dept. - Eyeglasses

BobM's Picture Reviewed by BobM
Complaint 		 0

I took a pair of eye glasses back to Walmart Supercenter Vision Eyeglass Department for replacement. One Lens clearly had a defective lens with a stress crack, and I requested replacement of the lens since the glasses were less than 6 months old. While two Walmart employees who had no approval authority on repairs or replacements, agreed this was a defective lens and should be replaced, Mr. Harry Rowe who had the approval authority refused to do anything. He hid behind Walmarts limited 60 day warranty. As a Senior Citizen on fixed income, I have no choice but to wear these defective glasses and trust they will not harm my vision. This is just one more example I have experienced of the LOW QUALITY of ALMOST ALL WALMART PRODUCTS yet by no means always the lowest price as they falsely advertise. Disgusted Consumer

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