Hewlett-Packard (HP) Complaint

HP Defective Product and Defective Service - HP OfficeJet L7780 All in One

Apricots's Picture Reviewed by Apricots
Complaint 		 0

I don't like to create negativity in the world but I feel consumers need to know the problems with this product and the lack of customer service. When I went to set up my printer (HP OfficeJet L7780 All in One) with wireless printing capabilities the entire system stopped working. I called customer service and was put on hold for several minutes while the customer service rep tried to trouble-shoot. "Trouble-shooting" consisted of turning the printer off and on several times and taking off the plastic cover off the control panel and pressing the on/off button to see if it would work. After 20 more minutes of being put on hold I was told that they would replace the printer and it would be sent within 5 days. It is now more than 5 days and I am on the phone again with the customer service dept. They are telling me that I need to fax or scan and e-mail the receipt for proof of purchase. Yet when I explain to them I can't fax or scan because their product is defective they insist I still need to fax it in. I am on my third representative now, supposedly having spoken to a customer rep, a technical supervisor, and, soon, a Case Manager. This should not be that hard . . . This company seems to have a defective product on the market and now is violating the terms of their warranty agreement by stalemating the replacement of the print by with the customer service process or better stated, lack thereof. I've been on hold for 10 minutes now while writing this review. Still on hold, by the way.

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Comments - Consumers and Companies Connect by Commenting


florence02 says: (2 months ago)
 0
yeah HP PRODUCTS SUCK!WASTE OF TIME AND MONEY!
http://erwin-x2.blogspot.com/

cbacon says: (3 months ago)
 0
I have the same HP 7780 All-in-One and it froze on me the same way when trying to set it up for wireless printing. I called and got HP CUSTOMER NO SUPPORT.

batta says: (3 months ago)
 0
i bought a hp printer. it has a problem that when i comand to print igot early print copy

HPisBAD says: (3 months ago)
 0
HP is terrible. They hide behind a wall of business processes and claim to provide support, when actually all they offer is ritual and call holding. In order to pretend that neither their software nor their hardware is at fault, they bail out of problem solving situations (for computers) by declaring their time is up, no feasible solution exists and that the caller must do a system recovery on their machine. Then they hang up. HP: defective products and deceptive customer service/support. STAY AWAY!




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