Hewlett-Packard (HP) Complaint

HP DVD 1000 - a bad model. Please stay away from it - K0574AV

fabmats's Picture Reviewed by fabmats
Complaint 		 0

Hi,

We purchased our customised HP Pavilion dv5t Entertainment Notebook soemtime in Sept '08. Model - HP Pavilion dv1000. Within a few days we noticed some problems with the notebook. Listing it down -

Keyboard getting stuck
Volume not up to the mark
Wireless not working

2 applications with volume doesnot work concurrently
IE was very slow

We were asked to return this piece so that it can be rectified. We did so, and we got the piece back on 13th Oct '08. But we still noticing issues with the piece.. some of the problems recurring

Voume still not working
Wireless not working
DVD getting stuck / Some DVD's not playing at all.. we checked the same dvd in other laptop and it worked just fine
2 applications with volume doesnot work concurrently
Windows Visata is terrible..

We called up technical support and it was agreed upon that we will get a replacement for this defective piece. We sent back the notepad and it was returned back with the same problems and later on we discovered that the problem kept compouding. In one day if the laptop was on for 4 hrs, it had to be restarted atleast 3 times since it used to get stuck each time.

So we asked to give us a replacement in Oct. HP agreed. We got the new laptop shipped to us Oct 25th. We realised that none of the problems were solved. On top of that, one day when the Norton Virus subscription alert popped up- it said that 30 days left. This alert popped up on 30th Oct. Ideally if the piece was replaced we should have had 60 days left. So i even doubt whether the laptop was replaced.

Now we have asked for a refund.

Overall, we are very very upset with the product. We are shocked that HP a well known brand name has failed to perform even a small function like playing a DVD and it is supposed to be a Entertainment PC.

Buy this product and you would be buying mental tension and anxiety. Added with health problems. Each time you turn on the laptop , you wonder what more problems will it give today ?

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