Sears, Roebuck and Company (Sears.com) Complaint

HORRIBLE CUSTOMER SERVICE - Kenmore Side by side refrigerator

psnow40's Picture Reviewed by psnow40
Complaint 		 0

This process started on 3-12-09....I contacted SearsParts direct to order a replacement water filter for my Kenmore side by side refrigerator. Up until now I have NEVER had a problem with replacement filters. I was on=line ordering the part while talking to a live person on the phone to make sure I got the correct part for my refrigerator.

I also ordered a dairy door replacement... $90 al together.

3-17-09 The part arrived and they were so poorly packaged the filter had come out of the box and rattled abound so much it cracked the dairy door. I contact them again and informed them of the cracked door and also inquired about the filter I had been sent. At that time I was informed that the filter was a substitution and that I would need an adaptor to make it work for my refrig.... I told them that it would have made nice if I had been informed of the need for an adaptor when I purchased the filter. They agreed and I asked for the filter to be sent FREE of charge, they agreed and sent a replacement dairy door and adaptor.
I received the adaptor with no instructions and proceeded to replace the filter, mind you I threw out the old filter when I got the new one.. Now I have no filtered water and oh no ice because the water for the ice maker goes through the water filter....

THE FILTER DOES NOT WORK EVEN WITHT HE ADAPTOR!!!!.. I called sears again htye were going to do research on the parts to make sure they were indeed correct part. This research process was to take 5-10 days according to the rep. I place the research order on 3-25-09. Well I contact sears today 4-9-00 to discover that they had no record of a research request. process started all over agin. I have no filtered water and we have been purchasing ice for nearly a month now. sear apologized and offered to sent a service person out at a charge of $70.00 plus parts... at this point I am desperate and schedule the call for 8 am - 5pm all day wait. They are suppose to come tomorrow to TELL ME THE PART IS NOT CORRECT at a charge of $70.00

Sears should send the repair person out FREE of CHARGE and stp putting ONCE LOYAL customer through the ringer!!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Sears, Roebuck and Company (Sears.com) Reviews and Complaints More Sears, Roebuck and Company (Sears.com) reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Company was claimed Company was claimed!
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 8x7 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Sears, Roebuck and Company (Sears.com) reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team