DirecTV Complaint

HI, JoAnn Piontek from Crivitz...

JoAnnPiontek's Picture Reviewed by JoAnnPiontek
Complaint 		 0

HI, JoAnn Piontek from Crivitz Wisconsin, we spend our summers here and winters in Hudson Florida. We had DirecTV installed down in Florida under my name and had no problems, My Husband Larry wanted it for the NFL pkg, which at that time DirecTV had a monoply on. Our problem is when My husband called and wanted DirecTV installed here in Wisconsin under his name, a separate account. DirecTV just could not get there act together and keep the two accounts separate. They said they were joint accounts, he was promised 3 promo offers,

$10.00 off his bill for 20 months, this one is from the office in Georgia that we were first speaking with. From DirecTV we were promised:
$10.00 off for 12 monthes.
Also a free DVD player. Well we did not get the 20 month deal or the free DVD player, because of errors they made by tieing the two accounts together. Every time I call I get a different state, no two people tell me the same info. It took 11 days for us to get the system installed. I just think DirecTV should get their act together.

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gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




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