Globester Complaint

Globester - Cheap Air Tickets

johnf's Picture Reviewed by johnf
Complaint
 0

OK, I booked a cheap international flight on Globester , and before doing so, I asked about any difficulty in getting decent seating. I was assured that seating was normal, just call once your receive your confirmation. Well, I called and learned that there were only middle seats on one leg, but a window on the other. So I took the window. On the same call I paid the airline extra $ for 5" of leg room in coach. A few days later I called the airline again to try and improve seating. Was told there are only middle seats, and an upgrade was impossible, as my Globester fare disqualified me for any kind of upgrade, purchase or otherwise. By this time, the Globester deal was smelling bad, so I emailed a question to determine if they get only bad seats to sell.....also asked about the word "negotiated fare" that popped up on one of their emails to me. You guessed it, no answer from Globester.

So, this is what it looks like to me: Globester misled me or outright lied. They also did not disclose anything about "negotiated", and I now find their fees and taxes are $394 versus $159 for a standard commercial carrier.

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johnfrench says: (3 weeks ago)
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Based on my experience, if you value customer service, you can have confidence in Globester.

johnfrench says: (3 weeks ago)
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Important Update: I received a call this evening from Globester, and am now convinced they did the right thing, although I was not aware. Not sure why I didn't receive the email, but Globester actually went beyond the call to help me with seating for my international flight. Not only did they "do the right thing", but the boss called to do the follow up personally, and I owe him an apology, and am happy to add my positive endorsement. My own business is all about customer service, and I can say, based on my experience with Globester, that Globester is a good destination.




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