Magic Jack Complaint

Genuinely Sick of It - Magic jack

amhi's Picture Reviewed by amhi
Complaint 		 -1

I'm a college student up to my neck in loans, and until recently I was paying way too much for Verizon. My dad bought me a magic jack and I canceled my service. As much as I loathe Verizon, I'm not sure I should have. True, magicjack doesn't give me nightmares about how much money I'm devoting to it, but then it DOESN'T WORK. My friends, family, and classmates can't get a hold of me anymore besides email and facebook. It's embarrassing. Whenever I place a call, it cuts so badly that I just hear little samples and snippits of the persons voice (not great sound quality either) and then silence. The only customer service you can get is via IM. It takes forever. And more often than not (I had problems before, but they were possibly caused by my laptop, not magicjack) they just kind of shrug their shoulders and tell you they're sorry.

I live in a really cheap apartment complex, that's like a three minute bike ride from a major college campus. The internet connection here is probably not the best in the world, and while it always WORKS and it's not usually too slow, it may just not be able to take the load of a phone conversation. I've gotten it to work three times: once in the morning, once in the early afternoon, and Thanksgiving weekend when everyone had already packed up and gone home. That's my theory.

However, there's some sort of flaw in this theory because I just tried calling my mom at 6:45 in the morning and it was HORRIBLE. I'm so sick of this stupid POS.

ALTHOUGH -- Maybe magicjack should market to college students; having no social life anymore, admittedly, has brought my grades up, yay!

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Comments - Consumers and Companies Connect by Commenting


Phoenixwmn says: (8 months ago)
 0
Soory, Dude, but it HAS to be your internet service. This device works optimally with high-speed internet, the faster, the better.

snazzyunit says: (8 months ago)
 0
don't listen to this advice. i have very fast verizon high speed internet and that doesn't fix the proble. the calls still cut out very badly. so much for bang-for-the-buck. brand new computer and high speed internet and brand new magic jack and horrible call quality. do your research before you buy.

breakitup says: (10 months ago)
 0
you have already say that you have a slow internet service on your apartment. Now you are expecting for the MJ to work well for you? you have to work out on a better Internet service so that you won't have any trouble using it. The magicjack device is just like any other devices that if you have a great supply of internet service to make it work then it will work as what you want it to be.. You do not have to blame the device for the problems that you are experiencing, you also have to think of it, you have to think if you have a great internet service for this to work well FOR YOU.




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