Geek Squad Inc Complaint

Geek Squad service delays - computer repair

DLombardi's Picture Reviewed by DLombardi
Complaint 		 0

I purchased a Toshiba laptop from Best Buy in May of 2009. The tracker pad went bad and Toshiba told me to take it in for replacement. The Toshiba rep gave me two options: get it to a Toshiba service center or take it in to Best Buy's Geek Squad. I'm writing this review because I made the wrong choice. The store failed to tell me their shuttle service only delivers to the service center on certain days. There was an initial delay of 4 days between the store's acceptance of the defective unit and its delivery to the service center. The current excuse for the delay in repair (already four days from being one month and the unit has not even been checked out) is that there was a scheduled system maintenance at their facility, which created a downtime of one-and-one-half weeks. The representative I spoke to this morning tells me the techs may look at my laptop this week and then they will undoubtedly have a parts delay. If I'm lucky I'll have it back in a couple of weeks. Next time, I'll drive the unit to Toshiba's service center and forego dealing with the GS!

Diana Lombardi

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