Gateway, Inc. Complaint

Gateway Computer Ripoff - Gateway Laptops

Nobrock's Picture Reviewed by Nobrock
Please Improve 		0  

I had the misfortune to purchase a Gateway P-172XFX laptop in june 2008. It arrived the day I was leaving departing from the U.S. for two months. The wireless connection did not work upon arrival. When I returned to the U.S. I called Gateway and after troubleshooting... More...





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Metoo says: (1 month ago)
0  
I am having the same issues with Gateway. They have had my laptop for 2 months and I still can't get a date that they are going to send it back to me. I sent my laptop in for a line in the screen and now they say the keyboard is broken and they had to order that piece. Explain to me, if it is at Gateway, why do they have to order a piece. I have spent hours on the phone, not to a representative but on hold. I was on hold 2.5 hours last night, until my phone died and over an hour today before I finally got a represntative that answered. I have tried e-mailing Gateway, but each time I do that, the response I get is that they don't have record of my computer in for repair, so I have to call. I don't recommend Gateway at all. I also had problems when I purchased the unit with Tech Support.



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