General motor company Complaint

Reviewed by henry02 Please Improve

0

I purchased a brand new 2005 GMC Sierra pick up at Harbor GMC located in Portage, IN. After 14 months I began experiencing airbag system malfunctions and have since had 6-8 airbag repair attempts, constantly contacting GMC customer service to see what can be done about this problem because I do not feel safe driving my son and myself in my truck. The last time in June 2008, I again had the truck serviced and then contacted corporate again and the woman I spoke to gave me a gift certificate for a free servicing of my vehicle and Harbor GMC allegedly were told to re-wire the airbag a diffent way to see if that would fix the problem. Less than 2 months after the repair, I was involved in an accident and my airbag did not deploy. The police officer and insurance adjustor stated that it should have went off. I was injured in the accident am now under the care of a back specialist and still getting the runaround from General Motors. Due to this defect in my GMC Sierra, I have suffered loss in wages, gas money, time away from my family, car rental fees and now health problems. This all could have been avoided if Heather Rogers, EXT 42057, Delores Quantz EXT 11170 (these are a few of the many that have taken my calls). I don't understand how such a huge company who has numerous clients, a company whom I believed at the time of my purchase had an outstanding reputation (which gave me the reason to purchase their make of vehicle) could so easily avoid such a safety issue and risk.

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