direct tv Complaint

Frustrating Beyond Belief - Direct TV programming

IrateConsumer's Picture Reviewed by IrateConsumer
Complaint 		 0

I can't begin to tell you how frustrated I am with DirecTV.

When I first got DirecTV it was because they were the only service in the area that carried Versus. (Guess how that went?)

Now I'm under contract to stay with DirecTV, which wouldn't be such a huge problem... EXCEPT...

I live in the Cleveland, Ohio area, my favorite NHL team is the Pittsburgh Penguins. DirecTV negotiated with the NHL so that Cleveland is considered in the "area" of Pittsburgh and Columbus. Which is fine, except that the only sports channel that I receive is based out of Columbus. Thus any nationally televised game that is also televised "locally" in the Pittsburgh area is blacked out for me.

In order to watch the games I need to fork over an additional $12.99

But really the best part about this whole situation is that I've been told by two separate DirecTV customer service people that I shouldn't have this problem and that they'd be more then happy to make sure this doesn't occur in the future.

Only to later be told that no, indeed I am not in the area for the Pittsburgh networks, but that I am in the area for Pittsburgh sports.

Anybody else have a headache?

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