Burgess Seed Complaint
Forget the Warranty
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Reviewed by usnavyvet Please Improve |
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This is the worst customer service fiasco I have encountered since the 1970s. Plants ordered are small and poorly rooted. Failure rate was from 80% to 50%, nothing better. This in environment that had a 95% success rate with other vendors.
After a month, sent shipping label as required by company. Waited two weeks for response. I was then informed I would have to wait 6 weeks? Doesn't 4+2 equal 6? Calls and emails to customer service accomplished nothing, very brusk and non-involved attitude.
Who needs this frustration in their life? The season will be over before this company responds, (assuming they ever respond). I've written off the purchase as wasted money to a scammer, and ordered from another firm.
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Comments - Consumers and Companies Connect by Commenting
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I agree, Burgess is a scam, placed $100 worth of order, 80% plants arrived dead or rotten. Don't be fooled by the cheap prices and pictures in the catalog, it is not worth it! So far they are not honoring their own 1yr warrantee, I am tired of trying to get anything replaced or credited. This is a dishonest operation! DO NOT FALL FOR THEIR SCAM!
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