DirecPath Complaint

Foreigners - DirecPath

1333OldSpan's Picture Reviewed by 1333OldSpan
Complaint 		 0

All of my contacts with Direct Path have resulted in my "struggling " to understand the customer service representative. I am no youngster, and have been exposed in my lifetime to various accents but their representatives can not be easily understood. At times I can sense their resentment when I ask them to please repeat what they said. This is not a way to run a business.

On top of that their service is poor. After several calls, the norm was to place me on hold several times while they checked their records. It is not being placed on hold what gets me, but the frequency in which they do so during a call. For an upgrade on my receiver, I made myself available from 8 AM till 5 PM one day and they failed to show. When called about this incident, I got the run around. And to add insult they wanted to attach additional fees than previously quoted. . Direct Path is a service that is part of the leasing contract. I do not recommend them.

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