United Airline Complaint

For 6 years I have avoided...

Reviewed by BarbaraDeleal
Complaint

For 6 years I have avoided flying on United Airline s. In 2001 I was booked on a flight out of Denver to New Orleans. My 26 year old daughter lived in New Orleans and had suffered a brain anuerysm and was dying. I borded the plane with my son, hoping to get to New Orleans before she was gone. We got on the plane and the announcement came over the plane speeker that they could not take off because the plane was to heavy and there was a problem with the landing gear. I went to the front of the plane hysterical and begging them to put me on another fllight. The other passengers in the plane heard my conversation with the crew and many volunterred to get off the plane so we could take off. The plane finally took off a hour late. When I got to the hospital my daughter was declared brain dead and I had to give them permission to turn off the life support. After that trip I have never flown on UNITED AIRLINES again. Until Last Sunday September 23. My husband who is recovering from heart surgery and I flew UNITED to seattle to go on a Alaskan cruise. We flew out of Colorado Springs and connected in Denver. As usual the flight out of Denver was delayed for over an hour and over booked. We got to Seattle at 9:30pm instead of 8:15pm, but we were ok, we had given ourselves a extra day in Seattle just in case.
We went on our cruise and we were returning home on Sunday Sept 23. We had a 5:40am flight out of Seattle. When we arrived at the air port the UNITED counter line was packed. My husband and I proceeded through the line with our 3 bags. When we got near the front of the line a man was standing there near a scale and tellling people to weigh there bags. If the bag weighted over 50 pounds they were told to go to a area next to there counters, open there bag and redistribute the contents to get the over weight bag under 50 pounds. If they could not do that there was a $50 charge for over weight. These people were on the floor crawling around with ther e bags open in front of everyone in line. To me it was the most humiliating thing I have ever seen. Well my husband and I get to the scales and one bag weights 55pounds and the other weights 63 pounds and I had to lift them on to the scale. The man tells me to go to this area and open them and re distribute the weight into a third bag that was full of our purchase from our cruise. I asked to talk to a supervisior. After a few minutes she came with a attitude, I told her the bags had the same things in them as they did when we left Co. springs and that no one said anything in the springs. She said to me well they weren't doing there job, and its your choice you can redistribute the weight or pay the charge. I explained to her that there was no where to put the items that all the suitcases were full and that I would not be humiliated crawling on a airport floor to do that even if there was room. She said well that is your problem and walked away. My husband was so upset he said we will pay the hundred dollars, forget about it. I will NEVER fly UNITED airlines again. EVER.. They are the most un helpful un caring, crummy airline in the world and I will never buy a ticket and I will bad mouth them in every airport I enter.

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