FedEx Complaint

Fedex Terrible service - Priority Envelope

princesse2002003's Picture Reviewed by princesse2002003
Complaint 		 0

Mr. Fedex I really suggest you stop spending big budget on commercial ads and marketing campaigns because you DONT live up to your words. Instead, you should consider paying your employees little bit more so at least they can start doing the job they are suppose to do correctly.
On Oct.31, 2009 at 1:00 pm I was at the counter sending a rush envelope to Chicago Illinois and. The lady at the counter assured me it will be received Monday before noon but she cannot commit to a specific hour. Although Fedex website states “f your FedEx Express package is delivered even 60 seconds later than we promise, you get your money back. It's that simple.” How can a client prove that it was delivered 60 seconds late if your staff do not commit to a specific delivery time???
On Monday at 1:00 pm I’ve tried to track my envelope on the net and was nothing. I phoned and customer service answered that it hasn’t departed yet from Montreal. I have asked for the envelope to be destroyed because it defeats the point to be delivered after the fact and I have asked for reimbursement. All she could tell me that I have to wait 4 days for search and 2 to 3 weeks for reimbursement. What happened exactly to the ad: Quickly, easily, reliable??
There is nothing quick or easy about it, I have to wait 2 weeks. There is nothing reliable about it my envelope was lost. Please do not encourage Fedex to continue under paying his employees and you loosing your package.

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