Sears, Roebuck and Company (Sears.com) Complaint

Faulty/HVAC - HVAC

Newtonmass's Picture Reviewed by Newtonmass
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I was recently swindled by a very suave Sears Home Improvement Salesman as well as the installation folks and the one at the office in Westwood,Ma

I was sold a Carrier HVAC System for $16,000 and have since found out from 2 other peole, I should have not spent more than $8,000. I was pressured by the salesman to sign when he was in my house.

OK, I was suckered to pay the inflated price but then they come in and install,if you call it that. They required additional items which I should have been informed about during the sale increasing the cost $2,500. After the installers left, my heating did not work because they put in a defective gas line and did not properly wire the AC

I have my attorney and the Mass Attorney Generals office now helping me out.

Do not use Sears...they are very expensive and their installers shoulod go back to school.


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marion says: (1 month ago)
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Do not fear to contact a Ceo or board of directors, their just people. I also purchased a 'Steam Buddy (hand) at Rite-Aid, it soaked my clothing and no steam. Rite-aid employee stated if no receipt, no return. I then contacted the Board of Directors of Rite-Aid. They were extremely apologetic and contacted management, and my money was returned in full (this incident occurred and was resolved in less than a week. It was not Rite Aids fault, but they did take responsibility. Marion


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