Crescent Processing company Review
Fantastic Company!!! - Crescent Processing
|
Reviewed by JDPinWI Review |
  |
I am a rep. in the field, and see ALOT of different rates and fees. In my position with Crescent Processing, I have the opportunity to save small and midsized merchants $$$$ and provide my clients with customer service that is second to NOBODY. I can under cut any company out there that I have seen in WI so far and have referals from my clients on a weekly basis.
I love my job, and sleep well at night knowing that I am making a difference for my clients. I help them, and as a result, they are some of my best sales people. Word of mouth IS the best advertizing there is. Cescent Processing is making people's lives easier every day!
Good luck to those of you that do not understand how credit card processing works. I can't believe some of the reviews on this page are from people that "actually" own a business.
Look at ALL the processing companies out there. I am very PROUD when I say that I can, and do offer better rates, fees, and service EVERY day that I am at work.
Jer
Was this review helpful to you? Register to participate by writing your own reviews.
|
CUSTOMERS RESPOND HERE: |
BUSINESSES RESPOND HERE:
|
||||||
Share This Review
Tweet this
Digg
Facebook
StumbleUpon
del.icio.us
Google
Link to this review, copy and paste the code below to your website or blog
Comments - Consumers and Companies Connect by Commenting
So it's causing "drama" to inform other business owners that there is a good possibility that if they get involved with this company they will regret it? I'm causing drama by questioning the "glowing" review given by a Sales Rep of the company who's ethics and integrity are being called into question?
This is a review site, it's here to provide people some insight into companies' business practices. There is nothing dramatic about that. As a matter of fact the only "drama" that was caused was from your company.
When I called and spoke to the various CS reps (Ronnie, Curtis, Vanessa, etc.) all I got was rude and condescending behaviour. Ronnie hung up on me 3 times because I was told by my sales rep and Craig Crawford to immediately ask for a supervisor and to not speak with the general CS rep. She refused to pass me on to a supervisor, called me a liar about what happened and then told me that there was nothing your company was going to do about my situation so "deal with it". It was only after contacted my lawyer and kept repeatedly calling back until I wore her down and got passed on to someone else. I didn't cause that drama, your company did.
Your company and sales rep lied to us every step of the way and when I finally pulled the plug (before the application was even processed) they still hit my bank account for over $400 worth of fees over the course of the last two months that are only supposed to be charged to customers and we clearly are not and never were.
The ONLY recourse I had was to change all of my bank account information so they could no longer randomly take money out of our account and the only way I was able to finally get to a supervisor and get some sort of resolution was when I had my lawyer get involved. Funny how they quickly turned around when he got involved.
I know the law, I know the business and unlike a lot of the complaints that are on this site about this company, what happened to us was not something that was caused from our inability to read a contract or fine print. I read over every clause and sub-section in the contract before I decided to signed up.
I checked out the company through various avenues and unfortunately the only complaints I read were from people that didn't read all of the fine print. Their problems were caused from trusting their sales rep to tell them the truth. Something that they should be able to do but in this day in age is seemingly impossible.
Our sales rep told us a bunch of things that were in conflict with what the contract said as well but I called him on it as soon as I saw it. I was standing right next to him when he called the head office to get permission to waive various fees, and conditions. I was standing right next to him when he put the codes into the computer to waive the fees and other conditions we didn't feel comfortable with.
And even though the application was supposedly not processed and the sales rep, Craig Crawford and Vanessa assured us that our application was not processed and we were not customers of Crescent processing the following month we were billed as if we were in our first month of being a customer of Crescent processing. And funny thing, all of those fees that were supposed to be waived were listed and charged for that first month. Was that my fault or your company's?
I literally could write page after page of what happened to us but I've already done that to a certain point in my review. My point is this, I'm not here to cause "drama", and I do not know any sane and educated business person that could take anything positive out of what happened to us by your company. Other than maybe the positive part is that we were able to get away fairly quickly and with less monetary loss than some of these other poor people. The Sales Rep that set all of this up for us was appalled by what happened. He was just as frustrated and horrified about what was happening to us and the last conversation I had with him he told me that he was starting to have the exact same problems with his other customers. With that I mean the home office billing them for things they shouldn't be billed for and then being just as nasty and rude to them as they can be to his customers. As a Sales Rep, there is only so much you can tell your customers. If the home office is doing something totally different then there isn't much a Sales Rep can do about it after he's exhausted his chain of command to the best of his ability and receives no resolution. This man is discouraged with your company, he's been with them for a long time and he cannot believe the things that are happening to his customers. So what does that say about the "Big Picture"?
As for which picture I need to look at... The BIG picture here is that I could care less what they put on a fancy brochure of what they offer. If you are being lied to and stolen from, is it worth continually looking at a pretty Big picture on the wall of what this company wants you to look at instead of what they are really doing?
I do not typically come onto these review sites and comment but after what we went through with your company I wanted to make sure that others did not make the same mistake we did. The mistake of even talking to your company in the first place.
This is a review site, it's here to provide people some insight into companies' business practices. There is nothing dramatic about that. As a matter of fact the only "drama" that was caused was from your company.
When I called and spoke to the various CS reps (Ronnie, Curtis, Vanessa, etc.) all I got was rude and condescending behaviour. Ronnie hung up on me 3 times because I was told by my sales rep and Craig Crawford to immediately ask for a supervisor and to not speak with the general CS rep. She refused to pass me on to a supervisor, called me a liar about what happened and then told me that there was nothing your company was going to do about my situation so "deal with it". It was only after contacted my lawyer and kept repeatedly calling back until I wore her down and got passed on to someone else. I didn't cause that drama, your company did.
Your company and sales rep lied to us every step of the way and when I finally pulled the plug (before the application was even processed) they still hit my bank account for over $400 worth of fees over the course of the last two months that are only supposed to be charged to customers and we clearly are not and never were.
The ONLY recourse I had was to change all of my bank account information so they could no longer randomly take money out of our account and the only way I was able to finally get to a supervisor and get some sort of resolution was when I had my lawyer get involved. Funny how they quickly turned around when he got involved.
I know the law, I know the business and unlike a lot of the complaints that are on this site about this company, what happened to us was not something that was caused from our inability to read a contract or fine print. I read over every clause and sub-section in the contract before I decided to signed up.
I checked out the company through various avenues and unfortunately the only complaints I read were from people that didn't read all of the fine print. Their problems were caused from trusting their sales rep to tell them the truth. Something that they should be able to do but in this day in age is seemingly impossible.
Our sales rep told us a bunch of things that were in conflict with what the contract said as well but I called him on it as soon as I saw it. I was standing right next to him when he called the head office to get permission to waive various fees, and conditions. I was standing right next to him when he put the codes into the computer to waive the fees and other conditions we didn't feel comfortable with.
And even though the application was supposedly not processed and the sales rep, Craig Crawford and Vanessa assured us that our application was not processed and we were not customers of Crescent processing the following month we were billed as if we were in our first month of being a customer of Crescent processing. And funny thing, all of those fees that were supposed to be waived were listed and charged for that first month. Was that my fault or your company's?
I literally could write page after page of what happened to us but I've already done that to a certain point in my review. My point is this, I'm not here to cause "drama", and I do not know any sane and educated business person that could take anything positive out of what happened to us by your company. Other than maybe the positive part is that we were able to get away fairly quickly and with less monetary loss than some of these other poor people. The Sales Rep that set all of this up for us was appalled by what happened. He was just as frustrated and horrified about what was happening to us and the last conversation I had with him he told me that he was starting to have the exact same problems with his other customers. With that I mean the home office billing them for things they shouldn't be billed for and then being just as nasty and rude to them as they can be to his customers. As a Sales Rep, there is only so much you can tell your customers. If the home office is doing something totally different then there isn't much a Sales Rep can do about it after he's exhausted his chain of command to the best of his ability and receives no resolution. This man is discouraged with your company, he's been with them for a long time and he cannot believe the things that are happening to his customers. So what does that say about the "Big Picture"?
As for which picture I need to look at... The BIG picture here is that I could care less what they put on a fancy brochure of what they offer. If you are being lied to and stolen from, is it worth continually looking at a pretty Big picture on the wall of what this company wants you to look at instead of what they are really doing?
I do not typically come onto these review sites and comment but after what we went through with your company I wanted to make sure that others did not make the same mistake we did. The mistake of even talking to your company in the first place.
Here is what you don't seem to understand. I can see and respect that you are a "professional" in your line of work. However, the big picture is that "I" make the customer service work. "I" have set business owners that are great friends up with this company. "I" have set appointments myself as well as run company set appointments. If somebody has a problem with their 1-800 customer service, they have my personal cell # as well as my home #. "I" don't get paid to go back and help my clients. However, "I" bring the customer service level to where "I" would want it if I owned the business.
This in turn gives me the respect of my merchants, and they push "my" name on as the guy to talk to.
Every merchant company out there has pros and cons. "I" bring CPC to the next level because they allow me to do so. I have a great up line to work with and I also speak with the customer service reps myself from time to time.
You really need to look at the big picture, and everything this company has to offer to both the merchants and the reps.
I don't "go around" plugging my company on these review pages. I simply came across this one and decided to voice my opinion.
I have never been lied to or cheated by this company, and I'm really not sure how that could happen to merchants when at the end of each appointment I have a recorded phone call confirming all the rates and fees we just set up. I can only urge you to find a little more positive in your life. Stop trying to build drama for the sake of building drama, or for getting burned by something you didn't understand.
MillerWater, if you, or any body else would like to speak to me in person about CPC, you can contact me at (920)-716-1938. We can discuss your issues with the company and maybe resolve any of your hard feelings. I will not take a phone call of constant yelling in my ear, so please call "ready to talk", if you choose to.
Good luck in your future positions and I hope you succeed at what ever you are doing now.
Jer
This in turn gives me the respect of my merchants, and they push "my" name on as the guy to talk to.
Every merchant company out there has pros and cons. "I" bring CPC to the next level because they allow me to do so. I have a great up line to work with and I also speak with the customer service reps myself from time to time.
You really need to look at the big picture, and everything this company has to offer to both the merchants and the reps.
I don't "go around" plugging my company on these review pages. I simply came across this one and decided to voice my opinion.
I have never been lied to or cheated by this company, and I'm really not sure how that could happen to merchants when at the end of each appointment I have a recorded phone call confirming all the rates and fees we just set up. I can only urge you to find a little more positive in your life. Stop trying to build drama for the sake of building drama, or for getting burned by something you didn't understand.
MillerWater, if you, or any body else would like to speak to me in person about CPC, you can contact me at (920)-716-1938. We can discuss your issues with the company and maybe resolve any of your hard feelings. I will not take a phone call of constant yelling in my ear, so please call "ready to talk", if you choose to.
Good luck in your future positions and I hope you succeed at what ever you are doing now.
Jer
You know I've worked with a lot of merchant processing companies in the last 20 years and I have never in my life seen anything like this company.
They lie, cheat and literally steal from you every step of the way. The customer service from the reps at the 1-800 number are the rudest, most smug, unprofessional people I have ever had the misfortune to deal with in the 25 years I've been in the industry.
It's great that you are able to come on these review sites and plug your company but the facts that this company is run by a horde of scam artists and thieves are 100% factual and unfortunately I had to learn the hard way that I should have listened to the other reviewers you have insulted on this page. I DID read the fine print thoroughly, I did do the research and I still fell victim to these people. It just goes to prove that no matter how much you try to protect yourself there will always be someone out there in sheep's clothing ready to pounce on you when you least expect it.
They lie, cheat and literally steal from you every step of the way. The customer service from the reps at the 1-800 number are the rudest, most smug, unprofessional people I have ever had the misfortune to deal with in the 25 years I've been in the industry.
It's great that you are able to come on these review sites and plug your company but the facts that this company is run by a horde of scam artists and thieves are 100% factual and unfortunately I had to learn the hard way that I should have listened to the other reviewers you have insulted on this page. I DID read the fine print thoroughly, I did do the research and I still fell victim to these people. It just goes to prove that no matter how much you try to protect yourself there will always be someone out there in sheep's clothing ready to pounce on you when you least expect it.
0 Note*-
I take customer service to the next level. CPC's customer service is good, but it's still up to me to put a face on the company.
It is unfortunate that there may be a few poor reps out in the field. I can't help that, and am truly sorry for you if you've dealt with one. "Hope you're doing well now". If you focus a little more on solution's, then your problems will not "really" be so big.
Good Luck to all!
I take customer service to the next level. CPC's customer service is good, but it's still up to me to put a face on the company.
It is unfortunate that there may be a few poor reps out in the field. I can't help that, and am truly sorry for you if you've dealt with one. "Hope you're doing well now". If you focus a little more on solution's, then your problems will not "really" be so big.
Good Luck to all!
More Crescent Processing company reviews
- Get even
- Previous Sales Person
- Crescent
- READ AND THEN DECIDE
- STAY AWAY!!!!
- SUCH A SCAM
- After 7 days they Would not process my customers card
- Saved me a ton of money!
- Better use a diffrent company
- Before you post or read anything on this site, please read this message from Crescent Processing...
- Knew it was not a go.
- Confiscating Funds
- withholding funds
- I use them and they are great
- I've unfortunately been added to the list of "Scammed" by this company.
- tricky
More
Similar reviews
- fantastic service in boating
- Fantastic Sams gift card
- they were fantastic
- Hair Stylist
- BUTCHERED & BURNED
- Cheeseburgers in Paradise is my...
- Fantastic Company
- Albertville, MN
- Fantastic Experience
- Great Company!
- Sonny & Gails Great
- best haircut of my life
- Fantastic!
- Sleepy Wrap
- Awesome DJ
- Murfreesboro Self Storage
More
WELCOME to MeasuredUp
Click here to add this free widget to your website or blog!
[Top]
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live
There is not one merchant that I have signed up that has been lied to or cheated by myself or the company itself.
I spend alot of my OWN time working for my merchants to be sure they are happy with what we are doing.
Once again, Good luck to you and your future, but do not pass judgment on me and what I do for a living, because I do it damn well. Crescent Processing Company allows me to truly save people $$ and I can absolutly go to bed at night with a good feeling after a good days work.