Verizon Communications Inc. Complaint

False advertising - Phone service

PresidentDon's Picture Reviewed by PresidentDon
Complaint 		 0

In April 08, I changed phone service to Verizon, as a package deal with Direct TV. Direct TV service did not work, and I'm in the process of ending that contract. But in the Meantime My contract for Verizon phone service was with Unlimited Long Distance calls.

I was thanked for my change to Verizon, and then told my Unlimited Long Distance was limited to Normal Community Usage, Ie: 4000 minutes per billing period. That is not unlimited.

Then in December I was put on something called 30 service, in other words 30 minutes of Long Distance usage, all excess at 10 cents per minute. When I inquired about that, they explained that since I was cancelling Direct TV that didn't work, that this would affect my continued phone service with Verizon. I've written to the Federal Trade Commission, the FCC, and the California Public Utilities Commission, and as usual no government intervention, which is as bad as trying to solve problems with dealer service.

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