Home Depot Complaint

Failure to deliver ordered product - Emco Custom Door

randy's Picture Reviewed by randy
Complaint 		 0

I ordered a 82 1/4 inch custom-order door from Home Depot . Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: \"Thats the way... More...





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Comments - Consumers and Companies Connect by Commenting


asshole says: (5 months ago)
 0
Good home depot doesn't need you.

randy says: (8 months ago)
 0
After escalating the problem right to the top (the President of Home Depot Canada) in an appropriately worded email, appropriate action took place, the door was reordered and Home Depot 'made it right'. Kudos to an executive leader who listened and took decisive action and appropriate action. Home Depot has regained a customer they otherwise would have lost.





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