Conn's Appliance Complaint
Failed to Repair or Replace - Vio Computer
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Reviewed by Edwardwilliams Complaint |
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When I was protesting at the Conn's store at 410 and McCullough in San Antonio, Texas I spoke to four individuals who were going to Conn's. I explained to the reason I was protesting, how Conn's employees lied to me, my extremely negative and rude experiences with Conn's customer service representatives and managers, how Conn's sales persons sale you services Conn's never intends to honor. After each conversation, each person did as I suggested. They went to BestBuy.
Don't take Conn's deceptative practices, sitting down. Fight for your Rights by protesting. Conn's hopes that you will only complain on-line and not file a lawsuit. In my opinion the less people who know about Conn's deceptative actions, the more victims they can feed upon.
E-mail me and I will provide you with all the information you need to sue Conn's for free no stings attached. You should also get a sign, stand on the sidewalk and warn your fellow Amercian's not to buy from Conns.
I purchased my sony VIO labtop computer in the middle of 2007, brand new. Within two weeks my labtop crashed and refused to operate. I returned it to Conns. Almost four weeks later Conns stated they had repaired my lab top by replacing the hard drive. One year later in July of 2008 the computer crashed again, same problem. I returned the labtop to Conns.
After six weeks numerious phone calls to individuals at Conns Walzem and IH 35 store, Conn's Service Repair Center in San Antonio, Texas, as well as, its Corporate headquaters in September of 2008 my lab top was returned to me. Conn's representatives were rude, lied to me, and did not return my phone calls. Anyway, once again they stated they had replaced the hard drive. After one month the lab top crashed again. I returned the lab top to Conns. After another month they returned it to me and stated they had replaced the hard drive.
In late November it crashed again. Once again they replaced the harddrive. Man, you would figure that if you have replaced the harddrive four times, maybe that is not the problem. In December of 2008 the lab top crashed again and Conns stated they replaced the hard drive. One of my Client is a computer repair person and he told me that the problem was the video and sound card which are both attached to the mother board. So, I explained to Conns that it is not the hard drive but the mother board. I event directed them to Microsofts website, but they said my computer was repaired. After four repair attempts why do I have to do their job. The problem is Conn's does not want to replace the motherboard because, it would cost as much as a new computer.
Anyway I took it home and it started doing the same thing again. I returned it the next day at 8:30 A.M. and showed the problems to the representatives at the front desk at the Conn's Service Repair Center. They took the computer and once again stated that there was nothing wrong with my labtop. This time Conn's did not replace the harddrive, but told me to come pick it up. When I requested a new computer, they said it was repaired and they would not give me a new one.
Anytime I spoke to a Conn's representative, they were rude. Anyway I am filing a Deceptive Trade Practices Claims against Conns in Bexar County, Texas. If you would like to join me please contact me at kirkwoodmarkes@yahoo.com. Since posting this message employees of Conns have done what they do best, blame their
customer.
I am refusing to accept the lab top in its current condition, broken. I am picketing all Conns in San Antonio with a sign that reads, "Don't Buy From Conn's Ask Me Why (210) 532-1000. I have been contacted by forty people so far with problems with Conn's.
Don't Buy At Conn's. I am willing to e-mail for free a copy of the Deceptative Trade Practices (DPTA) letter, DPTA petition, all discovery, and a copy of Texas' DPTA law to all persons wanting a copy. I do not want your money, I just want justice.
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Comments - Consumers and Companies Connect by Commenting
0 I too have had issues with their extended warranty. They will just keep you going round in circles without really ack. the issue. The money they took for selling you the warranty seems to be rightfully theirs and expecting a service in return is our foolishness.
0 paula sampract
i'm tired and weary, don't know what to do or which way to turn, when you call they don't have patience but they will call for the $119 per month, so selfish and unjust, i am just lost for words, i never would have thought i would be begging, but now i'm tired, if this is how you treat you customers, if that would have been me at the place where i worked we would be held accountable, conn's customer service special phrase, i don't know what to say, you need to call service, and when you call they they are deaf dum and ignorant, you never speak to a supervisor, they give you the go rounds, transfer you all over america, but again when they want their money they will call your job, well all i want is to be treated like a customer, all i want is quality goods and not broke down junk.
i'm tired and weary, don't know what to do or which way to turn, when you call they don't have patience but they will call for the $119 per month, so selfish and unjust, i am just lost for words, i never would have thought i would be begging, but now i'm tired, if this is how you treat you customers, if that would have been me at the place where i worked we would be held accountable, conn's customer service special phrase, i don't know what to say, you need to call service, and when you call they they are deaf dum and ignorant, you never speak to a supervisor, they give you the go rounds, transfer you all over america, but again when they want their money they will call your job, well all i want is to be treated like a customer, all i want is quality goods and not broke down junk.
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