FW Media Complaint

FW Media failed me - HOW bookstore

acervantes333's Picture Reviewed by acervantes333
Complaint 		 0

I ordered 4 books from the HOW bookstore and paid a little extra for international first class shipping (4-8 business days) , having in mind that it could take a bit longer since it was an international order after all.

I checked the status of my order on the website and since it wasn't available, I called customer service. They told me my order was shipped later than it was supposed to(according to the website, up to 72 hours MAX) and they also told me to wait until friday December 19th to see if I get them.

Up until now I still haven't gotten my order and it's been almost a month. I called customer service again only to be told to keep waiting. They also told me they did not have any way of tracking my order!!! (Which I think it's weird since even EMS has a tracking method). Of course I get no refund and no books....

Even though F+W publication's customer service for their HOW design magazine is superb (I'm a subscriber), their bookstore customer service isn't effective at all!!

Please have in mind my experience when visiting their bookstore site!!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More FW Media Reviews and Complaints More FW Media reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Company was claimed Company was claimed!
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 1x1 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team