fotoconnection.com Complaint

FRAUDS and RIP-OFFS!! - Sharp 'Aquos' LCD HDTV

wallie's Picture Reviewed by wallie
Complaint 		 0

TVsDepot.com is a WEB based organization that is likewise a subsidiary front company extension for " FotoConnection.com " I ordered a TV from this company, a “Sharp LC-37D62U 37" Aquos LCD HDTV television advertised as “New in factory box” for $849.00. Upon arrival the set had obvious damage, and would not function properly when cold. It had a shorted out circuit board that would only function properly when the TV had warmed up fully, usually taking a half hour. I filed a ‘damaged set’ claim with ‘Sharp USA’ as the damaged appeared as it could have only happened at the 'Sharp' factory. They agreed to exchange the set, but only with a refurbished one. I enquired why a refurbished unit and they told me the TV itself was not new but was refurbished by Sharp, in April of this year. The Sharp representative said the word ‘Refurbished’ should be plainly marked on the box just beneath the ‘Sharp’ logo.

After hearing this I then did some further investigating. After further investigation I find that (it was most likely) that employees within TV's Depot (aka "FotoConnection") company carefully cut the first layer of cardboard out where the word 'REFURBISHED" was off both sides of the box with a razor knife, and then covered over the cut out areas with two consecutive "Fragile Handle With Care" stickers (about five inches long each) just immediately below the 'Sharp' insignia on both sides of the box. I have taken extensive pictures, as evidence against this obvious fraud. I also have an open case number with ‘Sharp USA’ where I have documented evidence that the set was indeed a refurbished unit and not a new one.

IF I WERE YOU I WOULD NOT DO BUSINESS WITH THIS COMPANY!!!

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