Hewlett-Packard (HP) Complaint

Extremely upset - Service ticket number 8022200058 for a HP Notebook Pavilion Laptop

kr267106's Picture Reviewed by kr267106
Complaint 		 0

I am writing this review to show my frustration with the service Hewlett-Packard (HP) offers. I have NEVER spent so much money/time on a company that clearly does not care about the people it serves; which should be the most important goal of the company.I have conversed with DOZENS of people, none of which would refer me to a manager or tell me where I could get further assistance. Some even hung up on me when I asked. My laptop was under limited warranty because the screen kept going black. I sent it in, they called and said they've fixed it, but recommended a new power cable. I then asked if it still worked without purchasing one, and he said yes and I could buy one a week later after I returned from break because the power cable would not damage the computer. Sure enough, I receive my computer 2 weeks later un-fixed. It still had THE SAME EXACT PROBLEMS but when I sent it back the 2nd time they told me my laptop broke because of the power cable that I "refused to buy." I also took my computer to my school's technical center and they tried to charge my computer with their HP power cord, they said that the screen going black from the power cord was NOT the problem.

I want my computer fixed immediately with no further problems or "small fees." As a college student I am extremely disappointed with this company and if this issue is not addressed I will surely tell other students not to waste their money or time with this company.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Hewlett-Packard (HP) Reviews and Complaints More Hewlett-Packard (HP) reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


HPisBAD says: (3 months ago)
 0
Do a search under "HP" to see a couple of other very specific criticisms. HPisBAD

EUSTexas says: (5 months ago)
 0
HP's CEO, Mark Hurd, thanks you for your contribution to his $40 million dollar bonus.




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 4+5 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Hewlett-Packard (HP) reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team