Bloomex Feedback

Extremely Disappointed - Pretty in Pink Bouquet

Riley's Picture Reviewed by Riley
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This is exactly the correspondence that I have just had with Bloomex . Saying that I am extremely disappointed with this company would be an under-statement.

Lindsey : Question
I placed an order yesterday morning, paid for same day delivery, the flowers have still not been delivered, I have not received any type of update, I have placed one phone call, and this is now my third 'live chat' - and I want to cancel my order and be fully refunded asap. thank you.
Order number (optional)
order number was given.

Lana : Your order was placed for a destination which is not within our local production facility area. Your order was sent out overnight shipping. Please review our same day delivery policy at http://bloomex.ca/index.php?option=com_content&task=view&id=34&Itemid=286,

Lana : we have requested a delivery confirmation once we get that we wil email you with it

Lindsey : I have reviewed the policy. Why was I not told this the several times that I spoke with someone yesterday? I am sorry, but I am totally disapponted and upset with the quality of service that has been provided to me, and for that reason I want to cancel my order and be fully refunded asap.

Lana : Cancellation: You may cancel the order any time.

Please note that following cancellation fees will apply:

- $25 if cancelled 36 hours before delivery

- total cost of the flowers or fruits if cancelled 36 hours or less before delivery.

Lana : at this point it would be to total cost of the order to cancel

Lindsey : I absolutely do not agree to pay any sort of fee as this has been a breach of contract with your company.

Lindsey : I have not receivecd any type of confirmation e-mail or status update to date.

Lana : this was e-mail to you in confirmation and you have 1 hour to cancel if you disagree with any of it

Lana : please confirm your email address

Lindsey : I'm sorry, that does not make any sense

Lindsey : Then tell me when the flowers will be delivered.

Lindsey : This is all that I have wanted to know for two days now.

Lana : delivery was for 16th today is 17

Lana : you order on the 16th

Lindsey : Excuse me, yes, it has been 24 hours.

Lindsey : I paid for same day delivery

Lana : 16-Jan-2009:10:28 so it has been 1 day

Lindsey : Why are you being rude when I am the one who is dissatisfied

Lana : to a out of town address which i gave you policy link for

Lindsey : I would prefer to be speaking with a manager or someone else at this point.

Lana : Please note that your order for outside of our production facility areas may be delivered next business day if it was placed less than 24 hours before delivery. Please note, that we will not compensate late delivery in this case. We will do our best to deliver birthday, anniversary and funeral orders on the date you specified using overnight delivery or partner florists in the area.

Lana : which would mean Monday Delivery for this

Lindsey : Then I at least want to be compensated for the 9.99 that I paid

Lindsey : for the same day delivery

Lana : i am the person you need to speak with i am in head office and the one in charge here

Lana : no you would not be

Lindsey : I am shocked and appauled at the way that I am being treated.

Lindsey : These flowers are for my sick neice, why has this been such a difficult thing for me to send these to her?

Lindsey : I will tell every person that I speak with about my experience with this company to ensure that no one will ever have to be treated this way, and that no one I know will ever use this company.

Lindsey : I expect that the flowers will be there Monday at the very latest.

Lana : yes they will be

Lana : any thing firther i can help you with ?

Lana : further*

Lana : have a good day

Lindsey : You have done nothing to help me this far, I am only more upset and angry at this point. You should really update or

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Riley says: (10 months ago)
 0
I just wanted to give a positive update to my fiasco with Bloomex! Since posting my original complaint with regard to Bloomex, I was contacted, within a day or two, by the company apologizing for the inconvenience and frustration that they had caused - which was then followed by an e-mail offering me a full refund, with no penalty. I can happily say that my credit card has been fully refunded AND the flowers were left on the door step of my 5 year old neice's house.
Overall I can't say that I had a positive experience with Bloomex, however they did rectify the situation, and for that, I am extremely greatful.

BloomexPR says: (10 months ago)
 0
We are terribly sorry that you have not had a pleasant experience with Bloomex. Bloomex takes great pride in our products and services. Please contact us at feedback@bloomex.ca with your order details, and we will be happy to rectify this issue for you.

Bloomex Quality Assurance




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