expedia.com Complaint

Expedia not responsible but charges anyway - Hotels Booking

Waynet's Picture Reviewed by Waynet
Complaint 		 0

Booked and prepaid for a Comfort Suites hotel in San Clemente Calif (14 nights in Dec 08) based on Expedia web site description.
We got there and signed in , then we went to the room. My wife and I found the room completly unacceptable - lumpy bed, no makeup counter, no drawers.

I told Expedia the hotel was unacceptable and they said they are not responsible for the hotel descriptions on their web site. Then Expedia charged me one nights stay to get out of the contract.
Expedia then booked us in Hampton Inn & Suites in San Clemente and charged me $135 a night, claiming this was a discounted rate from $152/night. I approved the hotel choice (great hotel)and accepted the rate of $135/night.
I learned later from the hotel front desk that the price for the same room walking in the hotel front door was $129 - that is what I paid for an extra night.
Expedia promotes the "lowest price rates" - not true. Buyer be ware when dealing with Expedia.
Wayne

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