expedia.com Complaint

Expedia just wants your money - Spa Promotion for Two

mme6342's Picture Reviewed by mme6342
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BBB CASE#: 22161843

I booked my honeymoon promotion package via telephone through Expedia to Paradisus Punta Cana in the Dominican Republic. The promotion was that I would be upgraded to their Spa Promotion for Two which included, among other things, a room upgrade to Ocean View (instead of the standard Garden View). This was confirmed by the customer service representative who booked this for me over the phone. I was also talked into getting the insurance plan which I was told would provide a full refund for cancellations of any kind made at least 24 hours beforehand.
I called the hotel and Expedia to confirm that the promotion package was being honored several days later and was hung up on, sent to erroneous phone numbers, and promised callbacks which never happened. They never honored the Spa Promotion for Two package the customer service representative ensured me I had booked; furthermore, the hotel said they had no reservation for me at all in their system!
Naturally I cancelled the vacation package immediately. Now Expedia is holding the funds for the airfare and insurance price and refuses to provide full monetary refund; even though I had no confirmations from the hotel, or airline. Bottom line is, I was either lied to by their customer service personnel through the booking process and/or somebody dropped the ball on booking my $4000+ vacation package and I am left with only a partial refund.


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