expedia.com Complaint

Expedia Greed and Bogus Cancellation fee justifications - Hotels Booking

dgmtexas's Picture Reviewed by dgmtexas
Complaint 		 0

EXPEDIA RIP OFF

Folks I don’t normally go off on a subject like this, but my experience with Expedia is a slap in the face. They must view their customers like cattle, just dumb enough to fall for anything. When you book a hotel with Expedia, beware. While any hotel will allow you to cancel your reservation, with varied time clauses from 48 to 72 hours, not Expedia. They charged me $25, 99 for a cancelation that I made, six weeks prior to staying at the hotel. When I questioned them on this, this was Expedia’s explanation.

“Expedia negotiates special arrangements with our partner hotels to guarantee the lowest prices available. In order to continue offering these great rates, we need to charge a $25 change/cancellation fee. But that fee allows us to bring you the best possible hotel rates in your future travel."

Germaine Expedia.com Customer Service Team

Well, I thought I would see what kind of savings that the expert negation team at Expedia had achieved to justify this claim. This is what I found. I compared a booking for December 18th, with the Marriott in Budapest. Directly through the Marriot web site, my rate was $165.39, or 130.00 Euros. Through Expedia
Expedia itinerary number: 125807849353

Hotel confirmation number: 86626669

Reserved for:

Hotel: 2 adults Deluxe Room 12/18: $164.81 per night
Hmm, now I really feel validated, and assured that the expert negotiation team of Expedia has actually saved me .58 cents! Folks, please get the word out, under no circumstances use Expedia for hotel bookings. We have been a very active customer of Expedia for the past three years. They do not give any customer appreciation points and will jump at the change to gouge you for any nickel or dime they can get away with.

Expedia’s response to my .58 cents savings was:
“Unfortunately, we are unable to process your request for a refund on the cancellation fee. We regret any inconvenience this may have caused you and would like to assure you that every reservation is important to us”.
Meredith
Expedia.com Customer Service Team

Hmm, what is important to Expedia is squeezing every cent from your wallet!

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