American Airlines, Inc. Complaint

During a direct flight between...

Reviewed by Krista
Complaint

During a direct flight between Des Moines and LaGuardia, half of my luggage was lost. After numerous phone calls to AA's customer service line, we located the items at O'Hare and had them forwarded to LaGuardia where they arrived Sunday afternoon.

I was traveling to compete in a dog show which happened on Monday. I was very clear with the last rep that the luggage needed to be delivered Sunday evening, because if I didn't have it Monday morning, I would replace all the contents so I could groom my dog (the lost luggage was ALL my dog stuff, from food to a leash to all his show supplies). He assured me it would be at my hotel that night.

Because I know luggage gets lost and because no damage had really been done at that point, I happily accepted that.
Monday morning came, and the luggage was not at my hotel and I replaced all the contents.

American recompensed me for this with a $75 voucher and refuses to do more because I hadn't received "authorization" to replace my belongings. I paid $50 to ship the items in the first place, never used them, spent hundreds replacing the contents, and spent another hundred shipping the duplicate items home.

I returned the voucher after no fewer than seven letters asking nicely (mostly) for them to reconsider. I cannot reach any customer service rep but the one who blows me off, and I'm incredibly frustrated that I can't speak directly to anyone. I have emailed, faxed, and mailed letters and I've asked a friend's relative (who works for American) to get me a number or a person, but I just can't let this go. It's not right.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about American Airlines, Inc.!

	Create a support ticket for American Airlines, Inc.!

	More American Airlines, Inc. reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 7x8 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More American Airlines, Inc. reviews

Similar reviews

MeasuredUp Success Stories

"Customer Service reps saw my review on MeasuredUp and answered my complaint through the MeasuredUp system. I am very happy that i got my refund." Jim H.